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Route 18 Chrysler Jeep Dodge Ram - Service Center
East Brunswick, NJ
621 Reviews
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621 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center
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June 29, 2015
Service June 29, 2015 Harry Cottrell Today I had my Dodge Ram serviced. The service staff was great. It makes me feel like one of the Family. Service was co June 29, 2015 Harry Cottrell Today I had my Dodge Ram serviced. The service staff was great. It makes me feel like one of the Family. Service was completed in a timely manner and well done. The service manager is extremely kind and knowable. I can see why the atmosphere in his department is so pleasing. I recommend everyone should give them a try! More
by Harry
Employees Worked With
Rich Warren
April 21, 2015
honest fantastic A wonderful experience to deal with honest people and get quality work done! I would highly recommend this dealership. Everyone I came into contact wi A wonderful experience to deal with honest people and get quality work done! I would highly recommend this dealership. Everyone I came into contact with was very helpful. More
by VIPER
Employees Worked With
Chris Lardieri, John Holden
April 08, 2015
I WILL NEVER USE THIS DEALERSHIP AGAIN! I unfortunately have a 2005 Jeep Liberty which was caught up in the recall for the gas tank. The fix was to add a trailer hitch, if after inspection, I unfortunately have a 2005 Jeep Liberty which was caught up in the recall for the gas tank. The fix was to add a trailer hitch, if after inspection, it was deemed necessary. This recall began in 2013. Two years later my jeep was finally inspected! Well over a year ago I was nastily informed by a staff member to "read the notice, you"ll be contacted when the parts are available". After multiple calls in the following months I was finally placed on a waiting list in early September 2014. After not hearing anything for months and receiving multiple recall notices, cards and calls from Chrysler Corporation (not dealership) I started calling service department again in February 2015. At least 7 messages were left on the answering machine in the service center...NONE of them were returned! Finally a human answered the phone on March 25th, he actually had the audacity to tell me it was my lucky day...the parts just came in! My April 7th appointment took about a half hour for them to look at the hitch that was already installed and slap a sticker on it. I will NEVER use this dealership again. I also have every intention of contacting the Chrysler Group Recall Center as well as the NHTSA to lodge a complaint. More
by Unhappy Client
Employees Worked With
No one bothered to introduce themselves
April 08, 2015
Great Job My car had a common problem with the engine head that was covered by the warranty. It was a big job that was done well and completed very quickly. My car had a common problem with the engine head that was covered by the warranty. It was a big job that was done well and completed very quickly. More
by Gverick3
Employees Worked With
Rich Warren
October 18, 2014
great service expendive part Staff was great , part came in just as promised but the price of part was outrageous! The price was the only part of my experience that I was not so Staff was great , part came in just as promised but the price of part was outrageous! The price was the only part of my experience that I was not so pleased with. More
by donjohnsav
Employees Worked With
Michael Dailey
October 08, 2014
Service Manager "Richie" I have been using RT 18 chrysler for many yers.. bought my last 4-5 cars there and exclusively get them serviced there. Have always had a good exper I have been using RT 18 chrysler for many yers.. bought my last 4-5 cars there and exclusively get them serviced there. Have always had a good experience, but most recently when I brought car in for complications over the course of 2 weeks, Richie did so much to help me, keep me informed, reached out afterwards to make sure all was well... I had to write a reveiw as a small way to say thanks. I have never had a dealership make me feel so well taken care of. Richie is truley an A+++ guy, and I hope RT 18 dealership realizes the value of such a person, as I am forever a client of theres thanks to him. Thanks Rich!! see you soon (hopefully not but probably) More
by Mike Fav
Employees Worked With
Rich Warren
October 08, 2014
Just Ripped Off By My TRUSTED DEALER Oct 2013 Replaced Brakes, Calipers, and Rotors I had a slight grinding noise in the rear. about a week later rear heated up returned to dealer he chec Oct 2013 Replaced Brakes, Calipers, and Rotors I had a slight grinding noise in the rear. about a week later rear heated up returned to dealer he checked and assured me everything is ok Work Order #6022344/1 Oct 2014 Went for regular Lube, Oil & Filter and the 24 point inspection. Service Advisor came to me and said I needed to replace the Brakes, Calipers, and Rotors. I told him I just had that work done within the year. He explained that they look like they overheated and needed to be replaced, I agreed to have the work done. Work Order # 6033177/1 I had no sign of a problem with the brakes or anything else, I had my car serviced every 3000 miles by this Dealer and there was no mention of a problem. I feel I should have been given some credit towards this repair within a year? More
by tomtabco
Employees Worked With
Mike Chirichell/7709
September 25, 2014
Service Front and Rear axle fluid/ OLF plus rotate tires. The mechanic that serviced my Durango wasn't the cleanest person that i have ever had work on my vehicle. I take care of my vehicles and expect them r The mechanic that serviced my Durango wasn't the cleanest person that i have ever had work on my vehicle. I take care of my vehicles and expect them returned to me without grease on rugs, steering wheel and door handles. I don't want this mechanic to services my vehicle next time I bring it in. Thank You Dominick D'Amore Sr. More
by domsls
Employees Worked With
Rich Warren
August 20, 2014
VERY POOR I didn't purchase from this dealer due to a lack of return phone calls on specific vehicles not in inventory (Durango RT). My Jeep (still under warra I didn't purchase from this dealer due to a lack of return phone calls on specific vehicles not in inventory (Durango RT). My Jeep (still under warranty) has been waiting on parts for OVER 3 MONTHS. (STILL WAITING) I called and stopped in 6+ times and escalated to Corporate due to a lack of dealer return phone calls. They assured me the part is due in on "this Tuesday". The part is always on back order. (Bumper screws???). (REALLY???) All I can say is that they are HORRIBLE. Maybe it's because I didn't purchase the vehicle from them. I am selling my Jeep due to the extremely poor service at this location and the extensive travel needed to find a good dealer. This dealer and the lack of corporate follow up and support has left a bad taste regarding ALL Dodge, Jeep, etc. vehicles. (I lost track of all the names of the people I spoke with regarding my poor service) I'm going back to Ford! More
by aliciaruiz
Employees Worked With
Service Manager, Service Rep, Sales Manager, sales rep,
August 19, 2014
Always a pleasure I'm on my 3rd jeep and will continue buying at rt 18 because of their fantastic staff in the service dept!Yes Rich is back and was missed! Mike is als I'm on my 3rd jeep and will continue buying at rt 18 because of their fantastic staff in the service dept!Yes Rich is back and was missed! Mike is also a great asset! But let's not forget the service tech(mechanic) Chris McQueen! he took the time to explains things in a way I could understand! Being a woman, and not knowing that much about the mechanics of the vehicle,he had tremendous patience and listening carefully to my thoughts!Thank you to all who greeted me with a warm smile and hello even during your very crazy,busy time! More
by Patsil
Employees Worked With
Mike, Rich Warren
