Route 18 Chrysler Jeep Dodge Ram - Service Center

Had work done on my 2008 dodge Avenger R/T after getting cut off on the NJ Turnpike toll plaza and hitting the high curb and doing major damage to my front end, Rich Warren advised me to contact my insuranc cut off on the NJ Turnpike toll plaza and hitting the high curb and doing major damage to my front end, Rich Warren advised me to contact my insurance company which saved me a significant amount of money, Work on the car was fast! Within less than a week my car was back on the road in excellent working order. Informed me on the progress while waiting which is not done in the other dealerships that I have dealt with! Very much pleased in ALL aspects of this Dealership. Will very soon purchase TWO MORE CARS from this dealership!!! OUTSTANDING OVEALL!!! More

This service team will do their best to accommodate their customer's need. They call you when your car is done, arrange loaned to rental car if your car will stay over night. Very courteous. The waiting area customer's need. They call you when your car is done, arrange loaned to rental car if your car will stay over night. Very courteous. The waiting area is clean and comfortable. More

I had such friendly service here. I was embarrassed to even stop in (I actually drove passed it but then decided to turn around) because I had left my sunroof open on my brand new Jeep Grand Cherokee, and even stop in (I actually drove passed it but then decided to turn around) because I had left my sunroof open on my brand new Jeep Grand Cherokee, and yup, you guessed it, had rained that night. The guys did an amazing job for me, my Jeep looked back to being brand new without getting my butt wet. They even vacuumed the inside and washed the outside, all without making fun of me, at least not too much ;) (I deserved it!). They're friendly, excellent service will definitely be remembered when I need service (which hopefully isn't soon). Thanks again guys! More

We all make mistakes, some are forgivable and others... not so much. Rich and his team at Route 18 took pity on me where they probably shouldn't have, and I can't thank them enough. I left my sunroof open not so much. Rich and his team at Route 18 took pity on me where they probably shouldn't have, and I can't thank them enough. I left my sunroof open right before the mother of all rain storms. (I'd like to add that the Jeep Liberty engineers knew what they were doing when they designed that car, as my entire electronic dash escaped unscathed.) My leather seats and carpet resembled a murky pond with a stench to match. Rich invited me over to the dealership immediately, and perhaps it was the mixture of pride in the vehicles he cared for and the love I bear for my Jeep, but Rich kindly asked his staff if they would vacuum out water from my car, which they did, thoroughly. Then to boot, washed it and polished my rims with no expectation of compensation. It would have selfish for me to ever have had the expectation that the dealership from which I bought my car would provide such service, but they did. And Rich, I would like to thank you and your team so much for having dropped everything to help the sad sopping girl who stupidly left her sunroof open... (It'll never happen again!) I'll see you soon! More

Called to have one of our company vehicles repaired under a recall notice. Christine was able to fit us in almost immediately. We dropped the truck off and in about 2 hours I was notified that the vehicle a recall notice. Christine was able to fit us in almost immediately. We dropped the truck off and in about 2 hours I was notified that the vehicle was ready to go. Service people were very effecient. We were in and out in two minutes. The Service Tech, Brian was great. The vehicle was spotless. Thanks Bruce G. More

My husband and I recently purchased a used car for our daughter,and wanted to make sure that it was safe for her to drive. Mr. Rich Warren told us exactly what needed to be fixed immediately (safety reaso daughter,and wanted to make sure that it was safe for her to drive. Mr. Rich Warren told us exactly what needed to be fixed immediately (safety reasons) and what could wait until the next service. He explained the procedure thoroughly to both myself and my husband (separate phone calls) and answered all of our questions. He seemed helpful, friendly, and honest, and we will definately bring our car back to him again for its next service. More

Once again, Rich Warren saves the day. Our car would not start. Called Rich. He coordinated roadside assistance to come to us. Got a jump start, drove to dealer, Rich worked us right in, got a new batter start. Called Rich. He coordinated roadside assistance to come to us. Got a jump start, drove to dealer, Rich worked us right in, got a new battery, and we were on our way. Not once left to feel that it was inconvenient. He is the best. Thanks for everything. Murray Paster More

Took car to dlr. for the 15,000 mile service, as an walkin w/o an appiontment. No Problem, Richie took the keys. Dlr. did not sell this car to me. Every person I came in contect with, was very nice. I walkin w/o an appiontment. No Problem, Richie took the keys. Dlr. did not sell this car to me. Every person I came in contect with, was very nice. I even got a Free Car Wash. More

We have had both of our vehicles in for service in the last 3 months. Once for warranty recalls and twice for routine service. The work was done quickly and correctly each time and Rich was very helpfull last 3 months. Once for warranty recalls and twice for routine service. The work was done quickly and correctly each time and Rich was very helpfull in pointing out additional items that needed attention. Overall great service dept. with friendly people and good prices. More

I called last minute to get my car seviced and was accomodated immediately. I like the idea that they keep the record of all services done so i don't have to worry what has to be done routinely. the accomodated immediately. I like the idea that they keep the record of all services done so i don't have to worry what has to be done routinely. they are always very friendly. More