
Route 2 Hyundai
Leominster, MA
2,759 Reviews of Route 2 Hyundai
"I saw a couple of reviews about Brian Smith and I..."
- Karen ChabanI saw a couple of reviews about Brian Smith and I disagree with both of them! He is a Great salesperson and Great guy. My family and I have all purchased all of our cars with Brian and he does a Great job and he is not rude.. I just purchased my 3rd car on Sat. with Brian.
Read More"I purchased my 3rd car with Brian Smith on Saturday and I..."
- Karen ChabanI purchased my 3rd car with Brian Smith on Saturday and I am very Happy with it. He is a Great Salesman and very helpful and Professional. I will definitely go back for my 4th car with Brian! Thank You Brian!
Read More"Brian Smith was SO rude. I have bought 2 brand new..."
- jill898333Brian Smith was SO rude. I have bought 2 brand new vehicles there and will never go back just because of this one person. The dealership needs to send him some extensive training! Until he realized I was a returning customer and buying, then his attitude changed but when he thought we were just there kicking tires, he was very rude!
Read More"Unbelievable Bad Service Experience"
- harviemarkBrought my 2011 Santa Fe for diagnostics (check engine light) for which they charge $110 for. OK, Service department called and told me it was the intake runner VCM and for $667, the problem would be fixed. Got a call that the car was fixed, picked it up and check engine light comes on after about 5 miles. Brought it back and they then told me that the intake runner shaft was also broken and that would be another $900+ to fix. I agreed to have the problem fixed for the $667. They either failed to correctly diagnose the problem OR they mis-diagnosed the problem. 8 days tied up in the shop. I told them I wanted the car returned to the condition it was when I originally brought it in. That means remove any part they installed and refund my money. I was told by 2 service advisors that the old part was put back on however I would need to deal with corporate Hyundai if I wanted my money back. Brought the car home and received a call from there service director (John) who told me that the old part was never put back on. Clearly a game to try to justify keeping my money. BTW, I filed a complaint with corporate 8 days ago and they will not return my calls or e-mails. So now I file a BBB complaint, contact WHDH Solve it 7 and file a small claim case in Leominster District Court. plus I will do my best to share my experience with others so they are aware of my experience.
Read More"Great dealership and great people! Everyone here was..."
- cochranej45Great dealership and great people! Everyone here was professional and help me out. Gill hooked me up with an awesome truck and a great price! Would highly recommend to anyone in the market for a new or used vehicle.
Read More"Service nightmare"
- BonedMy 2013 Hyundai Elantra gt developed a ticking noise in my engine. Brought it to RTE 2 Hyundai to be looked at. Within a day or two I was informed that my engine was junk. At this point I will say that my engine was over warranty by 4000 miles. John Sedam told me about a goodwill program where Hyundai supplies the engine and I pay installation, I agreed. An engine was ordered and installed and it too was junk, installed another, junk, installed another junk. I asked how can so many new engines be bad? It was then that I was informed that they don’t make new engines for my car anymore. 6 MONTHS later, I am informed that they are going to request a brand new engine for my car, huh, I was told they don’t make them anymore. It is now the end of August I am still without a car. I also talked to the owner who started the conversation being very disrespectful.
Read More"Excellent experience"
- TbellFair pricing, great communication, super service....from the sales manager to the finance manager to the service manager to the internet sales liaison I could not have asked for more.
Read More"The worst dealership I have ever used"
- KonaYou should never step foot into this dealership known one known what the other person is doing. You will get ten different answers. The end all was when I was trying to get a email copy of my registration and they gave me a finance manager that did not know how to us the scanner to scan and email me a copy. Not sure why anyone would want to trust Rt 2 Hyundai in Leominster MA with anything.
Read More"The experience was the best I have had with any Dealer."
- Ken257Brian Smith was the the sales rep. He was very knowledgeable with the different vehicle. He wasn't "pushy" at all. I felt that he was more interested in getting me into the right car than he was in making the sale!
Read More"Not as good as they say...."
- patienceguyI brought a new Hyundai santa fe sport 2017, only with 14000 the engine broke!, thank good the warranty cover it, but after a month i 've no heard anything from the mechanical dep. they dont know what to say , they cover they xxxxx telling me :" yeah, need a new engine" but nobody have taken responsibility about what happened, not straight word at all, very dissapointed , big frustration!!.
Read More