Route 22 Honda

I am very pleased with the service I received during my vehicle purchase. All of my questions were answered thoroughly throughout the entire purchase process. Every person at the dealership was a pleasur vehicle purchase. All of my questions were answered thoroughly throughout the entire purchase process. Every person at the dealership was a pleasure to deal with and made the car buying experience painless. More

I told my salesperson I wanted a remote starter and he totally forgot about it when he quoted my price. Had I not remembered, I would have driven off without it. AND I had to pay an additional $400 for totally forgot about it when he quoted my price. Had I not remembered, I would have driven off without it. AND I had to pay an additional $400 for it! And even worse, I gave my keys to Luis so they could appraise my trade in. After finalizing the sale of my new CRV, I waited 2 more hours because he LOST MY KEYS. All of my keys. My house keys, the key to my home safe, and my key to my workplace. His only answer was "I don't know what happened to them but we'll pay for a locksmith if you like." I was afraid to go home- I had mentioned that I am recently divorced and now a bunch of men had my address and possibly my keys. And now i have to take off form work to have my locks changed. AND I was locked out of my house when I got home! Absolutely the WORST BUYING EXPERIENCE OF MY LIFE! More

In the past I've purchase several Honda from Route 22 Honda. I had 2 Civic, 3 Accords (currently driving 2010) CRV and Pilot. All sold or leased to me by Mr. Ibrahim in the past 15yrs. I've experience ye Honda. I had 2 Civic, 3 Accords (currently driving 2010) CRV and Pilot. All sold or leased to me by Mr. Ibrahim in the past 15yrs. I've experience years of great customer service which brings me back and also referrer family in friends. They are always satisfied with dealership and Mr. Ibrahim. My co-worker recently stopped in to visit Mohammed and next week will be picking up her very first Honda CRV. She's so excited! I’m happy to not only referred Mohammed but Route 22 Honda as well, great group of people. More

The sales rep was very helpful but I really can't stand the back and forth thing that happens when shopping for a car. Thats why my overall rating is a thre. I dont understand why it takes 4 hours to buy a the back and forth thing that happens when shopping for a car. Thats why my overall rating is a thre. I dont understand why it takes 4 hours to buy a car....Again our rep was very good and if I buy a honda again I would go back to Leon. Very straght forward. I like that very much More

My visit at Route 22 Honda in Hillside, NJ was extremely My visit at Route 22 Honda in Hillside, NJ was extremely pleasurable. I was greeted at the door; everyone I came in contact with was pleasurable and My visit at Route 22 Honda in Hillside, NJ was extremely pleasurable. I was greeted at the door; everyone I came in contact with was pleasurable and professional. My sales person went over and beyond to ensure all my needs were met. I will recommend this dealership and sales consultant to everyone looking for a car. More

My wife and I have been a Honda owners purchasing from one dealer for over 13 years. We always thought that we were getting good service from them. Then a friend recommended us to Route 22 Honda in Hill one dealer for over 13 years. We always thought that we were getting good service from them. Then a friend recommended us to Route 22 Honda in Hillside stating that they had a very good sales experience there. So when I wanted to return my lease, we went over to Route 22 Honda and met up with Luis Cadena to see what they could offer. Luis greeted me and my son upon arrival and showed us a few cars but since I knew what I wanted (being a Civic owner since '97), Luis went straight to the heart of working on the deal. Luis was very straight forward and worked hard on giving me a few car setups with great pricing options, laying out quite a few different ways that I could go. In the end, Luis got me a better deal than I ever received from the previous Honda dealer and gained my trust to return to him for any future car service/purchases as well. I was also impressed with Luis's follow up with me after the sale to ensure that I was happy and satisfied with the vehicle purchase (both personally and via email) along with the rest of the Sales/Finace team's follow up. I have no doubt that I will be returning to Route 22 Honda in the future for my next Honda purchases as well. I will also recomend all my friends and family to purchase a Honda from Route 22 Honda. Thank you Luis and Team for a job well done. Brian C. More

We went to Route 22 Honda on February 13th to turn in a lease on a Honda Element that was coming due on February 19th. We leased another Element the same day, drove the new car home leaving behind the old lease on a Honda Element that was coming due on February 19th. We leased another Element the same day, drove the new car home leaving behind the old lease and left the dealership believing everything was in order. The lease agreement on the old car was with Wells Fargo and not Honda Finance. We had never had a lease with anyone other than Honda Finance before and we were not aware that the car should have been turned in directly Wells Fargo until they contacted us at the end of February wanting to know when we would be returning the car. When we informed them we had turned it in to the dealership, they told us we needed to send it to them. They notified us that the dealership had never contacted them and at that point, Wells Fargo wanted to charge us $100.00 to pick the car up from the dealer. We contacted the dealership and after some complaining on our side, they agreed to handle the return of the car to Wells Fargo. Initially they implied that they were under no obligation to turn the car over and went as far as asking us to drive it to Wells Fargo ourselves, however we had already turned in the old plates and would not have been insured. April 1st rolls around and we get a final bill from Wells Fargo that charges us $500.00 in late fees for the lease. We went to the dealership on April 4th and asked them to cover the late charges, as we had technically turned the car in a week early. They promised to cut us a check for the late fees by the end of the week. We call at the end of the week and they ask us to wait until the 11th. On the 11th, they say we’ll have it by the 15th. On the 15th, we call and call and no one returns our phone call because they were “too busy”. On the 18th, I go down to the dealership and complain in person. They promise to cut the check the next day. On the 19th, I go down to the dealership again and wait until the check was signed and ready for me. No one at the dealership ever told us that the car should have gone to Wells Fargo. Had they thought to do so, we would have handled it. No one at the dealership questioned why this lease was sitting in their lot for more than a month. It took them more than two weeks to issue the $500.00 check even after admitting their mistake. They did apologize for the “inconvenience”, however the damage is done. We would never use this dealership again and urge others to buy their Hondas somewhere else. More

This is the third honda I purchased from route 22 honda.The entire staff from the salesperson to the finance manager were exelent.I would and will recomend all my friend and family to purchase a hond honda.The entire staff from the salesperson to the finance manager were exelent.I would and will recomend all my friend and family to purchase a honda at route 22 honda thanks a lot I'm very happy with my crv . More

My sales person, Nate Daniels was very accommodating and knowledgeable. I can honestly say my entire process was stress free. Nate was very helpful in expediting the delivery of my car. Even after days afte knowledgeable. I can honestly say my entire process was stress free. Nate was very helpful in expediting the delivery of my car. Even after days after receiving delivery of my car, Nate as well as Adel from finance called to ensure everything is well with me and the car. Excellent customer at Route 22 Honda. More

My car broke down. I went to another dealership and was not pleased with the outcome. The sales person Addy was very informative and professional and explained the entire process to me. I was very pleased not pleased with the outcome. The sales person Addy was very informative and professional and explained the entire process to me. I was very pleased to drive my new car home. I hopre that all of your sales personell are of Addys calibre. More