Route 22 Honda - Service Center

Always love coming to Honda service in hillside and working with Paul! Great service. - Imani working with Paul! Great service. - Imani More

I have good service from here and hopes they keep doing that, thanks for these services, Mary Christmas and happy New Year that, thanks for these services, Mary Christmas and happy New Year More

Honeslt I didn't feel they wanted to truly help and figure out what the issue was with my vehicle. It seems they were triing to just get me out of there as soon as possible figure out what the issue was with my vehicle. It seems they were triing to just get me out of there as soon as possible More

Great experience! Not long of a wait and I was happy about that. Took care of my car and was very nice! about that. Took care of my car and was very nice! More

My visit to the dealership was exceptional, the gentleman who assisted me was the ultimate professional. He was courteous, friendly and very helpful. I hope I can work with him again on my next service visit who assisted me was the ultimate professional. He was courteous, friendly and very helpful. I hope I can work with him again on my next service visit to the dealership. Absolutely pleased. More

They provide great service. There wasn't a lot of wait time and the service was fast time and the service was fast More

I left my damaged vehicle with Route 22 Honda on Saturday, November 13, and by Tuesday, November 16, my insurance had approved the estimate. Unfortunately one of the critical parts was on national b Saturday, November 13, and by Tuesday, November 16, my insurance had approved the estimate. Unfortunately one of the critical parts was on national back order and did not arrive until Monday, December 6. Once it did, both mechanical work and body work was completed by 3 PM a week later. Route 22 Honda recently changed their phone system completely. Everyone's business cards had 3-digit extensions, and even the note I received from Customer Relations in response to my previous 1-star customer review was just 3-digits. However, even before I dropped off my car for repairs, all of the service advisors extensions are preceded by "7", and the Customer Relations Manager's extension is preceded by "6". This was not clarified to me until I received a voice mail this morning at work in response to a voice mail I left for the Customer Relations Manager. I was able to do so because I listened to the entire message after dialing the main number: "1" for Sales, "2" for Service, "3" for Parts, etc., until "6" for Customer Relations when I left a message. Whenever I had dialed my service advisor's 3-digit extension the introductory message simply replayed. The only time I was able to speak to my service advisor was twice in person after dropping off my car. The first time was when I was in the area the Saturday of Thanksgiving weekend visiting my sister. The second in person conversation was Saturday, Dec 11 prior to picking up my car. If only someone had told me up front about the significant change to the phone extensions, much of my aggravation would have been avoided since I live in Rochester, NY and my vehicle was getting repaired in Hillside, NJ near where my sister lives. Since I was unable to reach my service advisor's extension, I would enter "2" for service, when calling, and then "2" again to "check the status of my car in service". What would happen then though is that 90% of the time the phone would ring 4 times, nobody would pick up, and my call would be forwarded to their offshore scheduling call center where everyone spoke with the same foreign accent, but I spoke to a different individual each time. All they could do was send an email message to service, but service never responded to those emails. And after I left a similar review to this one in response to a text message I received after picking up my vehicle, someone at Route 22 Honda, Tiara, attempted to gaslight me via text by claiming, contrary to my direct experience that they had called me back in response to each and every one of my messages. She never raised the issue of 4-digit extensions with me. The first time I heard of this change was this morning when I listened at work to the voice mail that the Customer Relations Manager had left at my work number yesterday after 5 PM. Route 22 Honda appear to have done a good job repairing my vehicle. However they totally blew it with respect to communication by neglecting to tell me for a full month that their 3-digit phone extensions were now 4-digit extensions. More

Efficient, effective, expeditious and very pleasant and considerate. Thank you for your service. It a pleasure having you as my mechanic 🧑‍🔧 considerate. Thank you for your service. It a pleasure having you as my mechanic 🧑‍🔧 More

Muy buen cerbicio me encanta lo recomiendo a todos mis amigos y familiares y conos idos amigos y familiares y conos idos More

Dealership was very professional. They were prompt with their service. They completed the repair in a reasonable amount of time. Answered all my questions and addresses all concerns. their service. They completed the repair in a reasonable amount of time. Answered all my questions and addresses all concerns. More