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Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,479 Reviews

2,479 Reviews of Empire Nissan of Hillside - Service Center

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March 18, 2024

Isaiah and Austin took care of me. Found my noise concern and solved it!!! I will go here More

by MYLIFE1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanaan El Helou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

MYLIFE1026 responded

I wanna thank you guys for solving my issue in oneday. Isaiah was very helpful and assured me that my problem would be handled. Austin was very professional did an aggressive check like i have ever seen before from any dealerships service department, had my car up and down on the lift multiple times until he found that simple hard to find issue that had me dealing stress headaches for days. Overall out of 10 i give him an 11 great work guys i highly recommend you to anyone.💪 💪 💪 💪 💪.

Mar 18, 2024 -

Empire Nissan of Hillside responded

Thank you for taking the time to leave us this 5-star rating! Your safety and satisfaction are our utmost priorities, and we are glad that Isaiah and Austin got your automotive needs taken care of- thoroughly and efficiently. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful 2
March 16, 2024

It’s always a pleasure when I come here to get my cars and truck here serviced.Sentra,Maxima and Murano.The service advisor Evelyn Carrasco is always a pleasure,helpful,courteous, knowledgeable about what More

by QHWABELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Carrasco
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Mar 18, 2024 -

Empire Nissan of Hillside responded

Thank you for your wonderful review! We are delighted that Evelyn and the team consistently provide you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
March 11, 2024

Isaiah Groomes is a tremendous asset to your team! His customer service skills are second to none. You are very fortunate to have someone like him on your team!! More

by Ct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Empire Nissan of Hillside responded

Thank you for leaving Isaiah this wonderful review! He definitely is an asset to our team, and he will be honored to hear of your kind words. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that Isaiah and the team may help you with.

Helpful
February 15, 2024

Evelyn is the best advisor I’ve worked with very professional and knowledgeable she is the reason why I come to the service department. More

by heitormsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn carrasco
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Feb 15, 2024 -

Empire Nissan of Hillside responded

Thank you for leaving Evelyn this positive review! She will be honored to hear of your very kind words and to know how confident you are in her efforts. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

Helpful
February 07, 2024

I have used the service dept at this dealership now three times and each time the experience gets better. My advisor Evelyn is amazing and is the reason I continue to come back there and refer them! I bring More

by Nicolesk78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn
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Feb 08, 2024 -

Empire Nissan of Hillside responded

Nicole, Thank you so much for leaving Evelyn this positive review and recommendation! We are glad to hear that Evelyn took great care of you and your automotive needs. We are happy to know that she was amazing. We appreciate your continued business with us here at Empire Nissan of Hillside. We look forward to continue serving you and your future automotive needs for many more years to come.

Helpful
January 26, 2024

I appreciate Hillside Nissan and My service professional Isiah for the immaculate service and care for My vehicle More

by ecutliff25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Empire Nissan of Hillside responded

Providing immaculate and quality service is so important to us here at Empire Nissan of Hillside and we are glad that Isiah's efforts could meet your satisfaction! We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

Helpful
January 16, 2024

Customer service was awesome and fast And I really appreciate the way my was taking care of More

by plclauderichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Empire Nissan of Hillside responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
January 16, 2024

Fast and good service. Evelyn and the mechanic team always keep me informed. Never had an issue with the service. More

by Devon_bourne@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn
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Jan 16, 2024 -

Empire Nissan of Hillside responded

Devon, Thank you for your positive review! We are happy to hear that our team consistently takes great care of you and your automotive needs, and that Evelyn made this experience with us no different. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
January 09, 2024

El servicio al cliente está bien el único inconveniente es el tiempo me pareció muy larga la espera más de tres horas More

by Mauriciotaura92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Empire Nissan of Hillside responded

Agradecemos sus comentarios sobre su experiencia reciente en nuestro concesionario y lamentamos sinceramente cualquier inconveniente que haya experimentado durante su visita. Entendemos que su tiempo es valioso, y nos disculpamos por el tiempo de espera prolongado que experimentó. Tomaremos medidas inmediatas para revisar y mejorar nuestros tiempos de espera, asegurándonos de ofrecer un servicio más ágil en el futuro. Hemos remitido sus inquietudes a nuestro equipo directivo, Valoramos su elección de nuestro concesionario y esperamos tener la oportunidad de brindarle un servicio más eficiente en su próxima visita.

Helpful
January 09, 2024

El servicio es muy bueno gracias espero que siempre sea así cada vez que estemos en un Nissan More

by JAVIS.6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Empire Nissan of Hillside responded

¡Gracias por tus comentarios positivos! Esperamos que continúe utilizando nuestros servicios y nos recomiende a sus familiares y amigos. Le deseamos un lindo dia!

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