Route 23 AutoMall

I called in to schedule a test drive while on the way to the dealership with the intention of replacing one family car with a new Ford Explorer. They had someone greet me at the door and were ready to test the dealership with the intention of replacing one family car with a new Ford Explorer. They had someone greet me at the door and were ready to test drive within minutes. On the way back I spied a left over Expedition with a nice discount attached and decided to look at that as well. Long story short we went home with two cars. The owner and sales team were excellent and very fair on my two trade in cars as well. I would highly recommend this dealership to anyone looking for a fair deal and excellent customer service end to end. More

My Fiancée went there to purchase a new SUV. This was the best car shopping experience we have ever had. Everyone was friendly, the owner was personable and our salesman was very upfront with us. T was the best car shopping experience we have ever had. Everyone was friendly, the owner was personable and our salesman was very upfront with us. The Finance Manager fought hard to get us the best rates! I can't say enough! More

Got recommended Route 23 AutoMall by a relative. I called to make an appointment for a meeting and test drive. I arrived a couple hours later and had my test drive in the car with all the features I wanted, to make an appointment for a meeting and test drive. I arrived a couple hours later and had my test drive in the car with all the features I wanted, quickly came to great price. In all I called them and 6 hours later I had a great new car that I am extremely happy with. It was a great experience, I would highly recommend this dealer. More

I sought a 2013 Taurus SE on cars.com. When my search led me to Rt. 23 Automall, I was directed to the sales associate, Steve Secor who was both cordial and knowledgeable. We were able to reach agreement on me to Rt. 23 Automall, I was directed to the sales associate, Steve Secor who was both cordial and knowledgeable. We were able to reach agreement on a fair price with only minimal give and take. He didn't do the "Oh buddy, you're killing me!" dance one might expect from a "car salesman". Instead, I was assisted in many areas of the sale by the manager, James Kim, the finance & insurance manager, John Sweeney as well as the general sales manager, Joe Navarra who agreed to tow in and purchase my used 2008 Chrysler 300 once it was running again (a courtesy refused me by Chrysler when they learned that I couldn't afford a new 300, even though they had appraised it for $3,000.00 toward a trade-in) Joe said "You're our customer, we'll take care of you". What more can one say? More

The sales staff went out of there way to assist us in any way possible. Once we finally made the decision to purchase the used car the paperwork went quickly and seamlessly. We had two minor issues with the way possible. Once we finally made the decision to purchase the used car the paperwork went quickly and seamlessly. We had two minor issues with the vehicle and the staff quickly took action to correct the issues and finish the sale. More

I was referred to Route 23 AutoMall. At first I was hesitant as I live in New York City and it was an hour commute but I am frequently in the area on business and decided to check it out. From the hesitant as I live in New York City and it was an hour commute but I am frequently in the area on business and decided to check it out. From the moment that I arrived I was greeted by Lenny a courteous and incredibly helpful and knowledgeable individual. I was then introduced to Mr. James Kim the Manager who sat down with me to determine the type of car that I wished. I had already done some preliminary fact finding and knew what I was looking for. Immediately Mr. Kim showed me a car that was exactly what I was looking for. The process continued with their finance department where I was greeted by Mr. John Sweeney who made the finance aspect of the deal a breeze. By the way, I purchased a fusion SE with a luxury package and could not be more pleased with my car. I highly recommend that if you are in the market for a car, you contact Mr. Kim at Route 23 AutoMall they certainly know what customer satisfaction means. Rafael (New York City) More

Quality Assured, StressFree, Country Club like, Car Buying Experience like no other! Nevertheless they present a Great Team of Finance Guru's! Thanks Again Guys Buying Experience like no other! Nevertheless they present a Great Team of Finance Guru's! Thanks Again Guys More

HORRIBLE. I was told that my credit was not good and given an off the wall high price for a Fusion lease. Less than a half hour later my phone was ringing off the hook and all of a sudden my credit was given an off the wall high price for a Fusion lease. Less than a half hour later my phone was ringing off the hook and all of a sudden my credit was just fine and the price went down by $50 a month. Not long after, I received another e-mail telling me that if I got there tonight, the price was even $10 less a month for a Fusion SE. It was the color that I preferred, but I ended up getting a more loaded Fusion at Rt 46 Wayne Ford (THE REAL WAYNE FORD) for the exact price that they quoted me and without the hassle. I will not name the salesman because I actually like him as a person and I think he should leave this G-d awful dealership and head to Rt. 46, the REAL Wayne Ford. More

I purchased my ford @ 23 automall in 2011 and have I purchased my ford @ 23 automall in 2011 and have getting my free oil changes done. The girl at the desk is friendly, and is always smiling. They ha I purchased my ford @ 23 automall in 2011 and have getting my free oil changes done. The girl at the desk is friendly, and is always smiling. They had pink windshield wipers for sale to support breast cancer awareness, and the team changed my oil quickly outside while we chatted about the wipers. More

My brother interacted with Scott in conjunction with St. Joe’s church raffle and highly recommended I contact him when looking for a vehicle. Before I had a chance to call, Scott contacted me and invited u Joe’s church raffle and highly recommended I contact him when looking for a vehicle. Before I had a chance to call, Scott contacted me and invited us to Rt 23 Auto Mall. We met on 11/12/12 and after speaking with Scott on our needs for a 2013 Ford Fusion SE & he had Glenn Banstra take us for a test ride. As they say, the rest is history. However, the ‘in-between’ was, without exaggeration, the most pleasant purchase I have ever made. Glenn kept me posted on the progress of the vehicle and was extremely accommodating for the pick-up with our busy schedule. Glenn is really an asset to this dealer and the FORD brand. My grandson is estatic and looking forward to returning to RT 23 Auto Mall dealership for the class offered on the third Saturday of the month. I also want to say a word about the vehicle. It has a luxury feel, a sporty look and the room for a family. I can't say enough about the fabulous consideration and customer service. The location is a bit out of the way, but definitely worth the trip. Thanks to FORD for the rebates which permitted me the options I wanted for my grandson. More