Route 23 AutoMall

Great customer service I came into the dealership a few days ago since I’m on the market for a new car after an accident. I was helped by Andreas and Soloman. Those two gent I came into the dealership a few days ago since I’m on the market for a new car after an accident. I was helped by Andreas and Soloman. Those two gentlemen were very helpful and kind. They were able to answer all of my questions and assist me in finding what car best fits. I would highly recommend this dealership to a friend. 10/10 More

Great customer service from Andreas Andreas is always professional and easy to work with. Haven’t found the perfect new whip yet but can always count on this place for great customer ser Andreas is always professional and easy to work with. Haven’t found the perfect new whip yet but can always count on this place for great customer service. More

Discriminates against out of town customers I have filed a discrimination complaint in Morris County against this dealership. They refuse to sell to out of state citizens...claiming that dealing I have filed a discrimination complaint in Morris County against this dealership. They refuse to sell to out of state citizens...claiming that dealing with customers from Vermont and other states gives them, "brain damage." More

Exceptional I stopped in this location several months ago and purchased a new van. It was one of the best decisions I have ever made. What a tremendous staff. I I stopped in this location several months ago and purchased a new van. It was one of the best decisions I have ever made. What a tremendous staff. I was treated well from the receptionist, the sales people, Financial officers and the GM. They went out of their way to get me the best deal possible. The vehicle itself is strong and drives great. This is how business should be done. I highly recommend this place. More

Promises kept! Walking into a car dealership is stressful! I was cautious and convinced I was walking into the lion's den, and then I met Fernando Pena. At first, I Walking into a car dealership is stressful! I was cautious and convinced I was walking into the lion's den, and then I met Fernando Pena. At first, I thought he was doing the old "bait and switch," but if he did, the numbers are very close to what was advertised. Fernando made three promises to me for upgrades and fixes. I was sure it was just talk, (and boy can that man talk!)Two weeks after, purchase he kept all three promises. I love my car - 2017 Ford Escape S with after factory heated seats. I'll be back! More

Third Ford Explorer I’ll comment about Rt 23 Ford in Butler. I’ve purchased two vehicles from them in the past. My last was a 2015 Explorer. Before that was 2010 Explorer I’ll comment about Rt 23 Ford in Butler. I’ve purchased two vehicles from them in the past. My last was a 2015 Explorer. Before that was 2010 Explorer Sport Track. I usually don’t keep my vehicles more than two or three years. Obviously I am a big fan of Rt 23 to come back for a third time. When I traded in the 2015 Explorer I bought a cadilac 2017 Cadilac XT5 which I put on 40k in two years. I felt that I should turn it in so that it doesn’t depreciate anymore. Went to look at the Ranger and was immediately turned off for many reasons. I saw a 2019 Explorer XLT with the Desert Copper and loved it. Joe Hanson (The Man) was my salesperson and he sat in a desk where the past salesperson sat when I bought the last two vehicles. Yankees stuff everywhere. Traded in the caddy and we got stuck on a few minor issues. That’s when Richie Garcia showed up on the scene. A fast talking expert (No Joke) who wanted to assist in our stalemate. Numbers, computer skills, initiative, passion for his job is an understatement. I simply mentioned something on the Explorer that I wanted changed and he immediately took to the computer trying to solve my minor issue. At the end of our negotiation I abruptly asked for something and he so quickly accommodated me I felt it was more of a nice gesture for me than an attempt to secure the deal. Both real nice guys. Stood in the rain and he set up my I phone to help me out with Sync. Just a true passion to yes (TalkFast) and take care of his customers in which they both did. Overall my third Explorer from Rt 23 Ford. I got so many rebates I was giddy when I looked at the invoice. I honestly would not consider buying a vehicle from a different place than Rt 23 Ford. Joe Hanson, Richie Garcia, you guys deserve an atta boy for a job well done. Thanks for your assistance. Jim Del Grosso More

Best Dealership experience I have ever had! I searched and searched for a used car that I wanted and found it here. I live about 45 minutes from the dealership and drove up that evening after s I searched and searched for a used car that I wanted and found it here. I live about 45 minutes from the dealership and drove up that evening after speaking with them via online chat. Met with Jason and James and within 10 minutes had a deal! Went there the following morning to pick up the vehicle and speak to their finance people...again... a five minute conversation. I was in and out of there in 30 minutes over a two day period. Unheard of in this business. I am 67 years old and I can undoubtedly say that this was the most pleasurable experience I have ever had purchasing a car. In contrast, before visiting Route 23 Automall I visited a Nissan Dealership on Route 22. I wanted to make sure I was comfortable in a Nissan Rogue. The sales people were completely not attentive at all and pretty much being rude. I told them, what I was looking for and they told me they would call me the following morning. I am still waiting for that call....bad for them and good for me...and then I found Route 23 Automall! I recommended them to a good friend of mine who was also looking to purchase and took a ride with him to visit again. His experience went just as well. While I was there i watched the other salespeople and how they handle themselves with their walk-ins and everyone was extremely professional. One last point....After a week I had a small leak in the moonroof of the car and they told me to bring it back and they would either fix it or replace the moonroof at no charge. It turned out to be a simple fix and their service department was great as well! I would recommend this dealership to anyone looking for great friendly service and atmosphere! More

Very good service and fair prices Had a great experience purchasing a Ford Transit vehicle for my business. I can only speak to these particular vehicles but they have more in stock th Had a great experience purchasing a Ford Transit vehicle for my business. I can only speak to these particular vehicles but they have more in stock than any other dealer within 100 mile radius of my location. Working with Jason, Jim, and Garland was very easy and the process was seamless. I just wsh they weren't so far away. More

Fantastic Experience Fernando Pena was a very knowledgeable and helpful sales person. He was very patient and helped us figure out exactly what we needed. With their huge Fernando Pena was a very knowledgeable and helpful sales person. He was very patient and helped us figure out exactly what we needed. With their huge inventory of cars he was able to walk us through every option available for us. We finally decided on a brand new Ford Explorer and we absolutely love it. I highly recommend this dealership and Fernando to anyone looking to purchase a Ford. More