Car's battery died, and I called the dealer since I got the current battery there that contains the 100 month warranty. The representative on the phone said that I just need to bring the battery and they will replace it. I took out the battery and drove over in a different car. When I exited the car with the battery in hand, a sales representative comments "need a new battery? why not a new car?" I assume the comment came out as a jest, but it just came off a little rude. So I bring the battery into the parts department, since that's probably where the replacements happen. Before even taking our information, the parts representative told me I need to bring it to the service department, before even taking our information. He looks me up, and just replies, "yeah, you need to bring it to service department." That's fine, I bring it over to the service department, and the first person at the corner was on the phone.
He looks at me, and goes back to the phone. After his phone call, he does not even talk to me and walks away from his desk while he helps another customer who has their car in their care. I proceed to the next representative, and I told her I need a replacement battery. She keeps correcting me, "so you need a new battery." Looks me up again, says that the 3 year warranty expired in January. I asked her what the prorated price is, since there was a 100 month limited warranty (which she never brings up). She takes a paper out and says I would have to pay 40% without telling me the price. I ask her the price, and she finally says the price without labor. I say okay, I would do it, and she proceeds to tell me I would need to bring my car in. I told her I brought the battery since that is what the representative on the phone said, and she comments, "I don't know who you talked to, but you need to bring your car in." I said I can't since the car didn't start, and another representative next to her yells over, "you need to jump start or tow it in." I asked the representative how long the wait is for service, and she says "It's two hours right now, but that could change when you bring it in," while giving a very insincere smile.
I proceed to leave after this comment. It was one of the most rude experiences I've had at a dealership. The only nice person was the cashier whole smiled as I passed by that department, and the other five that I encountered gave me a sense of their entitlement. They used to have friendly and caring representatives, but I guess that changed since the last time I came.