I'd like to start by saying that the initial portion of
my experience was great. The diagnostics and making the appointment was painless. However, once I actually left the vehicle to get the repairs done,
my experience was great. The diagnostics and making the appointment was painless. However, once I actually left the vehicle to get the repairs done, the trouble began. I was originally told the repair would take 3-4 days. I dropped the van off Thursday pm for them to begin the work Friday am. I made an appointment weeks in advance so I shouldn't have been waiting much longer than the original estimate of 3-4 days.
On wednesday i called and I spoke to David in the service department requesting an update on the status of the repair and I was told that Chris would call me later in the day. Never got a call. I called back Thursday and spoke to David again. He assured me that I would get a call from Chris later in the day. Surprise surprise I didn't get a call... again. So Friday when I call I asked for an update and told David I would wait on hold until he could get me an update. I spent almost 20 minutes on hold before I hung up and called back only to get voice-mail over and over. I left at least 2 voice mails and never got a call back.
Come Monday morning, I walked through the door at 7:30 right as they opened. I spoke to Chris and he assured me that they would begin the work Monday morning and could possibly be done by end of day. At the end of the day I came back to the dealer and they hadn't even touched the van. It was still in the same parking spot I left it in when I dropped it off the Thursday of the previous week. Chris gave me some run around about being understaffed (the whole world is, my company is, but we get it done and communicate with our customers if there is an issue).
Tuesday I called and they said it wasn't done hopefully finished Wednesday. Wednesday afternoon I call and ask for an update. The woman that answered the phone (I didn't get a name) confirmed my name and telephone number etc. Put me on hold then got back to me saying the vehicle was completed and ready for pick up.
So I went home and facilitated a ride back and forth to the dealer... I walk in and Chris takes me out to the shop to show me the van still up in the air, wheels and tires off, water pump and other accessories on the ground, no where near finished and ready for me to take home.
I'm not sure how incompetent someone could be to tell me to pick up my van after confirming me, my vehicle, the repair and the status... and it not be ready.
Talk about frustrating! I wish I could give a zero star rating. 0 out of 10, would never reccomend.