Route 23 Nissan

Calin and Jesse at Nissan were fantastic. They went above and beyond to take care of an issue with my 2025 Pathfinder and made the whole process easy and stress-free. Really appreciate the h They went above and beyond to take care of an issue with my 2025 Pathfinder and made the whole process easy and stress-free. Really appreciate the honesty and great service. We will always be Nissan loyal! More

Wonderful experience with the Nissan Butler Service Center! Now, two service occasions in... started with Nijaya and Meghan with great organization and communication, then to the Outstanding Service A Center! Now, two service occasions in... started with Nijaya and Meghan with great organization and communication, then to the Outstanding Service Advisors, Rebekah and Jesse who walked me through with clarity and kindness, keeping me updated throughout. Both times! EXCELLENT customer service! Not the normal dealer experience! More

What’s up my name Paul H. I would like to say this is one of the best dealerships I would recommend to anyone family and friends. Shoutout to my guy Travis Jordan real cool du I would like to say this is one of the best dealerships I would recommend to anyone family and friends. Shoutout to my guy Travis Jordan real cool dude, very welcoming and treated us like family. One of the best sales representatives, salute to you man! He was very helpful the whole time from we walked in the door and will work with you on getting the best prices to satisfy you when you’re purchasing a car. They have a huge inventory of great cars. If your looking for great customer services go to Route 23 Nissan go ask for Travis and he will make it happen for you! Very Professional! Also Big Up the manager Antonio and everyone at the dealership I appreciate everything they did for me one of the best places hands down. Looking for a car go shop at Route 23 Nissan, located in Butler NJ More

I purchased a 2025 Pathfinder and my sales person Tom. He was very well spoken about the vehicle and informative about it. The dealership worked with me on the purchase of my new Pathfinder. I would recom He was very well spoken about the vehicle and informative about it. The dealership worked with me on the purchase of my new Pathfinder. I would recommend them to anyone who is looking for a new Nissan. More

I bought a 2025 central last week and I must say that bonnie was a tremendous help. She's very courteous and professional. And just such a lovely woman to deal with. She makes everybody feel at home and bonnie was a tremendous help. She's very courteous and professional. And just such a lovely woman to deal with. She makes everybody feel at home and her smile and her laugh are infectious. Thank you so much for making me feel very comfortable. Bonnie. More

Purchased a vehicle for wife’s birthday Karl was very professional and helped get her into the vehicle she liked. Karl is highly recommended I will definitely be back for next vehicle with him. professional and helped get her into the vehicle she liked. Karl is highly recommended I will definitely be back for next vehicle with him. More

They are nothing but scammers in there, they will rob you and you can’t do anything about it, they should get audit by the state NJ for the scams and you can’t do anything about it, they should get audit by the state NJ for the scams More

I purchase a car from them approximately 2 years ago and added 3 maintenance plans (I included the GAP coverage). The car was totaled in an accident. The Gap company requested that I cancel the other 2 pl added 3 maintenance plans (I included the GAP coverage). The car was totaled in an accident. The Gap company requested that I cancel the other 2 plans in order for them to pay out the claim. I have been working with Zaid for approximately 3 weeks to get the 2 maintenance plans canceled. I explained to you from the beginning of this process the Progressive GAP plan that I purchased via Route 23 will not pay out until the maintenance programs are canceled. This disaster has been going on for approximately 3 weeks and the plans have not been canceled. It has been hard to get him on the phone and the plans have not been canceled. He informed me that the process should be finished on September 5, 2025 which was not true. The Progressive GAP company have attempted to contact him numerous times and he does not respond. As a customer this is unfair. I cannot purchase another car until this issue is rectified. He has not rectified the issue but I keep getting calls from someone trying to sell me a car at Route 23 Nissan. He is the worst with communication. More

Update. .. 08/28/25 On more time. Incredible how they take your money on a blink of a eye, and when they have to return take them months to do anything. I ha .. 08/28/25 On more time. Incredible how they take your money on a blink of a eye, and when they have to return take them months to do anything. I have been fighting and waiting since March. Last time I got the promise to get the money in 5-7 weeks, but nothing. Like another customer said "they are scam artists". TERRIBLE TO GET REAL INFORMATION!!! Update... 07/09/25 Here we go again. I got a contact from Mikey at Nissan trying to understand the situation, like the review below is not clear and they don't have all the records, then he informed me that all the insurance that I signed the cancellations in March, were never processed to be returned me the money, what Zaid Abass that did everything with me, was always blaming the bank, but he was the one that never send over to be paid back. Definitely a terrible professional. Mikey said that he would get it clear and clean, but so far I don't have my money back and the bank keeps charging me interest over a "cancelled" insurance. Also, they charge over another "service" (oil, filter, and checking the main points of the car like tires, rims) for 4 years, but even that they messed up, because they left the car with the settings off and the all tires with the wrong PSI big time. At this point I want to get the car back to them and all my money back. They don't deserve any business. Last time I was at the dealer trying to solve it peacefully, there was another person complaining for the same reason, that means that Zaid Abass does this trick with a lot of people and Nissan is allowing it. Unfortunately I’m really disappointed with the service and support. They tell you whatever you need to hear to make a sale, but if you need them to get things done, forget. You will die waiting. They don’t answer phones, neither email. The financial team, specially Zaid Abass, will push on you every simple insurance possible because they make a great profit on them, then when you realize that all of them are a bunch of xx, and you make a scene at the dealership, they tell you that they will cancel. However it never happens, but the bank keeps charging you interest on something that is canceled, you no longer have the service. I got a BMW X7 with the promises that I would be able to get it serviced and covered Bumper to Bumper, including scratches and tires at the BMW dealer I decide to spending $11,000.00 in insurances, but them when I need the services, I get the news that none of the promises where true and I have to spend $4,000.00 to get the job done. They are ridiculous. You can get better deals and service on any other company. They promise dreams and deliver nightmares. More

Thank you so much to the General Sales Manager Cauly Chak. I had such a quick and pleasant experience. Being able to walk in, work out a deal and walk out with a Nissan Kicks in such a short time was am Chak. I had such a quick and pleasant experience. Being able to walk in, work out a deal and walk out with a Nissan Kicks in such a short time was amazing. As I was in urgent need of a new car and on a tight schedule, being able to not waste time going in circles was a plus. Cauly Chak was very professional and had a great deal of knowledge, it was a great pleasure to work with him. Thank you again for all the professionalism and pleasant experience. More