Route 23 Nissan

Service mgr rudy wonderful. rest of them pitiful..sold a car without oil change ordered wrong parts,broke parts while applying ,unable to diagnose transmission issue after 1 week rest of them pitiful..sold a car without oil change ordered wrong parts,broke parts while applying ,unable to diagnose transmission issue after 1 week. Unable to repair vanandalized car after 8 weeks. More

Horrendous customer relations,interdepartmental relations,untrustworthy and uneducated in field....never inspected car,ordered wrong parts,broke parts while installing ,unable to diagnose isdue on relations,untrustworthy and uneducated in field....never inspected car,ordered wrong parts,broke parts while installing ,unable to diagnose isdue on recent purchase had to transfer to another dealership at my demanding.owner/president Richard oeshievelli rude send of no help as is gen Mgr Anthony melia. Salespeople uninformed of vandalism to car.....8 weeks since purchase and only 1 week driving.pitiful.no one returns calls or gives contract or follows thru.RUN..... diamond in rough Rudy service mgr. More

BUYERS BEWARE. .. My name is Wynette Nedd and I have to let honest hard working consumers know about the gimmick that this dealership is doing. They are trying to c .. My name is Wynette Nedd and I have to let honest hard working consumers know about the gimmick that this dealership is doing. They are trying to convince me that the approval of my loan was determined and constructed on the terms that GAP insurance and EXTENDED WARRANTY be included. This is not true. I contacted my financial institution where they stated that this is NOT the case. They call those things Add-on's". Don't be fooled people, It clearly states in the contract that it's OPTIONAL. I went into the dealership and asked about it and one of the finance agents gave me that BS excuse. The price of my car also went up SIGNIFICANTLY because of all these UNNECESSARY fees. Additionally, you cannot EVER get in touch with anyone past the receptionist. You are immediately placed on hold until it disconnects over and over again. Im also dissatisfied with my experience at this dealership. I had to drive to Butler from SI just to get some answers. I'm disappointed and also embarrassed that my cousin also has the same experience. We spoke to a sales manager about our grievances and you'd think he would correct his finance agent because he knew better. I guess they are all into scamming honest hard working people over there at this dealership. I don’t recommend anyone buy a vehicle at ROUTE 23 Nissan in Butler period. It’s the WORST !!! More

The worst dealership ever ! !!!!! I purchased a infinity truck and after the signing I realized 10,200 was stolen from me by Mo the finance specialist there not honest and I was !!!!! I purchased a infinity truck and after the signing I realized 10,200 was stolen from me by Mo the finance specialist there not honest and I was taken advantage of , a single mother. Read their reviews I’m not the only victim . Do not purchase any vehicles from this dealership!!!!! More

Great customer service! !! Upon entering the dealership I was instantly greeted with smiling faces. I came in with no appointment just looking to window shop with the intenti !! Upon entering the dealership I was instantly greeted with smiling faces. I came in with no appointment just looking to window shop with the intention of buying a car in the near future. I didn't have high expectations considering most dealerships ignore a customer not looking to spend but I was pleasantly surprised at the assistance I received. I was given a "VIP Tour" of the showroom by Karl and even got to test drive one of the cars I had been eyeing online for weeks. I ended up falling in love with it and purchasing the car right then and there with no pressure whatsoever. I sat down with Tom who finalized the paperwork for me and even offered me a cold drink from the fridge. They offered me a higher trade in for my Rogue than I was expecting which was the icing on the cake. The car was delivered right to my house. It was a really simple sale and Karl and Tom followed up with me afterwards. 10/10 Really glad I stopped in here. More

I saw a certified pre-owned vehicle online, came in to test drive it. I had to wait 2 hours to see the car. When I finally saw the car, it was dirty (was not washed before test drive). I noticed they were test drive it. I had to wait 2 hours to see the car. When I finally saw the car, it was dirty (was not washed before test drive). I noticed they were jump starting the car which I inquired about. I was told the car have been sitting in the parking lot. OK. I also was told the car will be clean and inspected before I take it home after finalizing sales. I waited 5 hours to finalize everything. I was given the car with no gas and a dead battery. I got home and the car did not start the next day. I had to go back for them to put a brand new battery. OMG! I am so disappointed with this dealership. I feel they only cared about making sales more than customer satisfaction. More

Karl and the rest of the Route 23 Nissan Team we worked with helped to make our buying process easy. We drove away quickly and pleased with the deal we got. Thank you Karl. with helped to make our buying process easy. We drove away quickly and pleased with the deal we got. Thank you Karl. More

DO NOT BE FOOLED. FALSE MARKETING!!! Online price is not accurate. Went to the dealership after seeing a car we were interested in online, got a quote from a sales per FALSE MARKETING!!! Online price is not accurate. Went to the dealership after seeing a car we were interested in online, got a quote from a sales person that matched the online price, when going to purchase it the next day was told that there were additional hidden fees, incentives, and the car was 15k more! nothing was disclosed on the website and they still tried to mark it up even after admitting that the website did not have information on the fees and additional line items they were charging us for. False marketing and illegal business practice. More

Dishonest dealership. The prices advertised on cars.com are not the prices you get when you arrive there. They add $5000 of markups and mandatory extended warranty to the The prices advertised on cars.com are not the prices you get when you arrive there. They add $5000 of markups and mandatory extended warranty to the asking price. More