Route 23 Nissan

Oil change appointment and a a rattling noise that I wanted looked at. About 1 hour and 45 minutes later, my car was not done, so I asked the guy behind the counter when is my car going to be done, cons wanted looked at. About 1 hour and 45 minutes later, my car was not done, so I asked the guy behind the counter when is my car going to be done, considering that about another 10 people came and were gone, and I was still waiting. Another guy came out and told me that the oil change was done a while back, but they don't have the time look at the noise issue. Unbelievable, they made me wait because they didn't have the time!!! Very poor service More

Good experience Salesman was knowledgeable and courteous. I would recommend this dealership to my friends. Mo the finance manager was very kind answering all of o Salesman was knowledgeable and courteous. I would recommend this dealership to my friends. Mo the finance manager was very kind answering all of our questions. More

I dropped off my rogue at 930am. I explained that I wouldn’t be staying for the service (oil change, recall for backup camera, and servicing the a/c), I was told great that the car would be ready at 5p wouldn’t be staying for the service (oil change, recall for backup camera, and servicing the a/c), I was told great that the car would be ready at 5pm, they would call me. I hadn’t heard from them all day so I called at 330pm the woman who answered the phone ,Jackie, said oh I think they had to order a part and they are waiting for it to come in or they ordered it and are putting it in now. I asked her to please check and call me back. She didn’t call me back so I called again at 430pm and no one answered. I was never informed that I would not be getting my car back on Friday, which would normally pose a problem seeing as I am an essential worker but just happened that my days off that week were Friday and Saturday. Saturday morning I called around 9:20 and was told by Jackie that the part had come in, they were putting it in, would be making sure it worked, and do the 27 point inspection and then they would call me in about an hour. I called back at noon after not hearing back for 2.5 hours that it should be done soon and Jackie would have someone call me when it was ready to be picked up. I was called back at 130pm to say it was done and would I be picking up the car today, I said yes I need my car and was told ok be here by 3pm when we close. When I arrived to pick up my car I was told that the bill came to 42 dollars and change I said for what the gentleman said for the oil change I said no as I told you yesterday I bought the car here then I had to wait for him to take it off the bill. This is one of the worst customer service experiences I have ever had. The lack of communication and information is shameful. I didn’t bother to express my dissatisfaction at the time because I did not want to get upset on my days off as my life is stressful enough. More

My salesman Chris was very friendly and helpful. The staff there helped me get the car that I really wanted. Mo in finance made the process easy and helped moved things right along. I will definitely be staff there helped me get the car that I really wanted. Mo in finance made the process easy and helped moved things right along. I will definitely be buying my cars there in the future. More

dealer ship was the worst i have ever bought a car from did not care what i wanted all they wanted to get my down payment even before i test drove car gave me aprice for month the wanted to add more at t did not care what i wanted all they wanted to get my down payment even before i test drove car gave me aprice for month the wanted to add more at theend More

The representatives were friendly and accommodating. The service people were honest and the work was performed quickly.i would recommend this dealership over all of the other Nissan dealerships in the area service people were honest and the work was performed quickly.i would recommend this dealership over all of the other Nissan dealerships in the area. More

Service was very good and professional. Joe from service kept me informed and took care of my problems, letting me know when car was ready. kept me informed and took care of my problems, letting me know when car was ready. More

Honest Pricing for a Simple Job This was during Covid so the dealership was short on staff. So the wait time and phone access to an advisor was longer than usual. However I liked t This was during Covid so the dealership was short on staff. So the wait time and phone access to an advisor was longer than usual. However I liked their honest pricing for unclogging a sunroof drain. Most dealers wanted a diagnostic fee that cost more than the actual fix. People are super friendly! More

They were very helpful and understanding. I felt secure with the coronavirus. They did afresh job on my car. I would recommend. They have new ownership. with the coronavirus. They did afresh job on my car. I would recommend. They have new ownership. More

Disappointed It seems like each time I'm told that parts will arrive in a few days, someone will contact me...but, a week or two goes by with no call......I'm wai It seems like each time I'm told that parts will arrive in a few days, someone will contact me...but, a week or two goes by with no call......I'm waiting 1 week now with no idea when parts will come in for my new issue (s )......I'm sure when I eventually call in another week.....they'll tell me the parts just came in.... More