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Route 23 Nissan

Butler, NJ

3.2
843 Reviews

1567 NJ-23

Butler, NJ

07405

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Showing 843 reviews

September 04, 2024

was told the car had a 120 point inspection on it. when i asked for the inspection report, turns out it was only 30 items, not 120, so that was lie #1. i was told the car was repaired according to More

by harrislevinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carol, Karl Baruch
September 02, 2024

Karl and Zaid were very easy to work with snd made the lease renewal easy More

by Robinhood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karl Baruch
August 27, 2024

Chris, Joe, and Corry were all amazing to deal with. Best experience I’ve had at a dealership hands down! More

by Laron McMullen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe K, Chris A, Corry S , Karl Baruch
August 07, 2024

Everyone who needs to go have their car serviced needs to talk to Sara, who works in the service department. She was extremely knowledgeable with answering our questions. She was so professional, that it was More

by janetdtarantino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara (Service Department), JACQUELINE AFURONG
August 02, 2024

Drove 90 miles to see a 2021 bmw 430. Dealer represented as certified even though it's not. After driving 90 Mike's found hood had significant hail damage and driver seat belt retractor More

by garypenz
Recommend Dealer
No
Employees Worked With
Sandra
Aug 02, 2024 -

Route 23 Nissan responded

Dear Gary Thank you for taking the time to provide your feedback. I’m truly sorry to hear about your recent experience and the issues you encountered with the vehicle. Your satisfaction is important to us, and I want to address your concerns directly. First, I want to clarify that the vehicle in question was inspected and deemed free of hail damage before listing. I understand that this discrepancy must be frustrating, and I would like to investigate this matter further to ensure that our listings are accurate and transparent. Regarding the other issues you mentioned—the seat belt retractor and the convertible top—this is not the standard of quality we strive for. I would appreciate the opportunity to discuss these concerns in more detail and work towards a resolution that is fair for you. Please reach out to me directly at hussain@route23nissan.com and I will do my best to address each of these issues promptly. We value your feedback and hope to regain your trust in our dealership. Thank you again for bringing this to our attention.

July 12, 2024

Ray was very attentive, helpful, knowledgeable and personable with us during our car buying experience. He provided great insight and went the extra mile to assist us . I would highly recommend workin More

by dsza1
Recommend Dealer
Yes
Employees Worked With
Ray Perez
July 04, 2024

We had a very pleasant experience at route 23 Nissan. CJ was very helpful every step of the way. Although we had many many questions, he and his manager were able to help us out. We ultimately walked out More

by Metzfan0930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Nelson
June 22, 2024

Excellent experience here at Route 23 with Zain. Come here and ask for him if you need a car More

by Dana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zain and Zaid
June 19, 2024

Disappointment doesn’t begin to describe. I can’t even drive my vehicle because the temporary registration expired, and the finance manager is “overnighting” the new one. One week later still More

by Giants5940
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I forgot
June 18, 2024

Adam is a great salesman and he got me a great price on my new car. He was very helpful! More

by Fj
Recommend Dealer
Yes
Employees Worked With
Adam