Route 23 Nissan

Route 23 Nissan responded

Dear Jajndset88, I hope you are well. My name is Korina, and I'm the Owners Loyalty Manager at Route 23 Nissan. I am truly sorry for the disappointing experience you encountered during your recent visit. I want to extend my sincerest apologies for any and all the lack of transparency regarding our fees, and the conduct displayed by our team members. Your account of your interaction with us is concerning, and it falls far below the standards we strive to uphold at our dealership. As the Owners Loyalty Manager, I'm here to ensure that your concerns are heard and will be addressed effectively. I would like to invite you to reach out to me directly at 973-283-8700, so we can discuss your experience in detail and work towards a resolution that meets your expectations. I apologize sincerely for the inconvenience caused and assure you that your feedback is taken seriously. Your satisfaction is of utmost importance to us, and I am dedicated to rectifying this situation. Thank you for bringing this matter to our attention. I sincerely hope to have the chance to speak with you and regain your trust in Route 23 Nissan. Warm regards, Korina Owners Loyalty Manager Route 23 Nissan 9732838700 x 5051

Route 23 Nissan responded

Hello, Thank you for taking the time to share your feedback. We genuinely appreciate your input and apologize for any confusion regarding our pricing structure. We understand your concern about additional fees, and we want to assure you that transparency is of utmost importance to us. Your feedback highlights an area where we can improve, and we are actively reviewing our processes to ensure that all fees, including reconditioning fees, are clearly communicated upfront. We value your perspective, and your insights are crucial for refining our customer experience. If you have any further concerns or if there's anything specific you would like to discuss regarding your experience, please feel free to reach out directly. We are committed to addressing your feedback and making the necessary adjustments to enhance our service. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, Korina C. Owners Loyalty Manager Route 23 Nissan 9732838700 x 5051

Route 23 Nissan responded

Dear John, I want to personally apologize for the experience you had during your visit to our dealership. Your feedback is important to us, and I'm truly sorry to hear that you found our sales approach to be high pressure and deceptive. This is not the level of service we aim to provide. I appreciate your candid feedback, and I assure you that we take your comments seriously. We are committed to providing a better experience for our customers, and we will use your feedback as an opportunity to improve our sales approach. If you ever reconsider, we'd like the chance to make things right and provide a more positive experience. Please feel free to reach out to me directly at (551) 243-8393, extension 5051. We value your input and will work to address your concerns. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to serve you better in the future. Sincerely, Korina C. Owner's Loyalty Manager Route 23 Nissan 9732838700 x 5051

Route 23 Nissan responded

John, We appreciate your feedback and apologize for any inconvenience you've experienced with your recent purchase from Route 23 Nissan. Your satisfaction is important to us, and we take your concerns seriously. I want to assure you that we are committed to resolving this issue. We have addressed your concerns with Yacine, and I can confirm that the tires were ordered as promised. Yacine has been in contact with you and will keep you updated on their arrival. We appreciate your patience and understanding. At Route 23 Nissan, we value our customers, and your feedback helps us improve our services. We are constantly working to ensure our customers have a positive experience, and we are dedicated to making things right for you. If you have any further questions or concerns, please feel free to contact me, Korina, the Owner's Loyalty Manager, at our dealership. Your satisfaction is our top priority, and we are here to assist you. Thank you for choosing Route 23 Nissan, and we look forward to ensuring a smooth resolution to your concerns. Sincerely, Korina Owner's Loyalty Manager Route 23 Nissan

Route 23 Nissan responded

Lisa, I want to extend my sincere apologies for the multiple issues you've encountered during your interactions with our dealership. Your experience does not align with the level of service we aim to provide, and we appreciate you taking the time to share your feedback. I'm deeply sorry for the miscommunication and the inconvenience you've faced. Rest assured, we take your concerns seriously, and we are committed to addressing and improving our processes. We will investigate the issues you've mentioned and work on ensuring better communication and training for our team members. Your feedback is invaluable in helping us make necessary changes to provide a more positive experience for all our customers. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to me directly at 9732838700 x 5051 my name is Korina and I am the Owner Loyalty Manager here at Route 23 Nissan. I'm here to assist you and ensure your satisfaction. Thank you for bringing this matter to our attention, and we hope for the opportunity to serve you better in the future. Best regards, Korina Castro Owners Loyalty Manager (973) 283-8700 x 5051 1567 RT 23, Butler NJ 07405