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Route 4 Auto Exchange

Elmwood Park, NJ

4.0
4 Lifetime Reviews Review Dealership
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1804, 65 Broadway

Elmwood Park, NJ

07407

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Top Reviewed Employees

Alex Vargas at Route 4 Auto Exchange

Alex Vargas

General Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

October 25, 2019

"Great Selection and Great Service"

- Jane

AJ was my salesman. He was very patient, he wasn't pushy, and took his time with me. I went to a few other dealerships before going to Route 4 Auto Exchange, and everywhere else, I had to walk around the lot by myself until someone finally decided I might be worth their time - or they were so pushy that I left. Anyway, I decided on a car and Alex helped me get a loan I could afford. I even told of my experience to a coworker and they bought a car from them as well.

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Employees Worked With

Other Employees : AJ

September 03, 2019

"Route 4 Lemon Exchange - Avoid"

- Mojo

Route 4 Lemon Exchange; what a nightmare. I purchased a car there that I was promised was good to go and not even 500 miles is ready for the junk yard.. I contacted the dealership to return, but absolutely no compassion or even so much as a response. I don't take writing a negative review lightly (this is actually my first ever), but they are leaving me little choice. When I first got the car, I put a down payment on it with a verbal agreement I could have my mechanic look at the car and return it if it got the thumbs down...it did, but Paul did not honor this verbal agreement I had with AJ...he simple told me they had no obligation to tell me the true condition of the car....he did say he would have his mechanic take a look at the car though and they would take care of an engine issue and the clutch which was a problem....they told me the engine was fine and the clutch would be good for 6 months....it was not. I was going to make the most of it and was prepared to put some work into the car, but literally not 500 miles into driving the car, the clutch is so bad it does not even go into reverse or first now and in fact there is an engine problem...the repair estimate is more than I paid for the car and thus I'm being advised by multiple people to file a complaint with the DMV. Making this purchase and trusting the verbal handshake agreement I got that I could have my mechanic look at the car was the biggest car mistake I ever made in the 30 years I've been driving. They also did the old bait and switch too....the original salesman Pelo promised me one price; when I got there they doubled it...after I almost walked out, they cut it down in half, but the price for the car was also more than was advertised and promised...they explained this away as simple being a "internet price", but of course on the website there is no indication so Route 4 Lemon Exchange is also guilty of false advertisements. At this point I really don't even know what to do...if anyone know s a good lawyer, please shoot me an email at chris.morris77@gmail.com because these guys completely ripped me off. I will add too that the car was not even safe to drive; I really felt in danger the few times I rode the car because of the stalling issues.

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Employees Worked With

Paul ans AJ

May 09, 2019

"Really took care of me"

- Dion.thomas

Route 4 auto exchange really helped me out. Things were rough. I bought a car and at first everything was great. A few days later the transmission went. Instead of kicking me to the side like most dealerships would. Scott, Alex and the staff at route 4 auto exchange went above and beyond to make sure I was taken care of. They put me in a loaner car which seemed like a new car and paid insurance on it while they fixed my car. They even went and bought a whole car for me because I wouldn’t take the original one. Then I decided to take the original one anyway and they didn’t care. They are very transparent and up front about everything which made the process as smooth as it could go. Thanks route 4 I’ll be back and send all my peoples

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Employees Worked With

Other Employees : Scott Shannon

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