Route 44 Toyota - Service Center

Very disappointed with Route 44 Toyota! I brought my suv in for the 15,000 mile oil change and an oil leak, tire’s wearing wrong and drive belt frayed. Service writer said let’s deal with t I brought my suv in for the 15,000 mile oil change and an oil leak, tire’s wearing wrong and drive belt frayed. Service writer said let’s deal with the oil leak first, they said they fixed the oil leak and did the 15,000 mile service. I got my receipt and noticed they bumped up my service to a 20,000 mile service!! I asked about this and was told they had to do an oil change that’s why. So I called Toyota because if they had to do an oil change then that should have been covered by the warranty work done. Toyota said that it is covered under warranty, so Toyota had the relations manager call me, he lied to me and claimed I requested a oil change even though I just had it changed about a week earlier.he was useless and only offered me a oil change or a tire rotation for robbing me of my 20,000 mile service!! They can keep their tire rotation! I will never go back and many people will know about my experience with Route 44 Toyota!!! Buyer Beware!!!!!! More

Terrible dealership, lie just to get you in there. do not recommend.Purchased a car a few years back .once it arrived they had a champagne color car waiting instead of the charcoal grey we ordered.call do not recommend.Purchased a car a few years back .once it arrived they had a champagne color car waiting instead of the charcoal grey we ordered.called on a stuck odometer for a known Toyota issue.they said they could do it along with tires I needed for a sticker. Just got the tires for twice the price of a tire shop and got the ‘ nothing we could do for the odometer’ which was my major concern. Won’t ever go there again and will spread the word how deceiving they are More

If I could give them 0 stars I would. They need major customer service training- starts at the top with Tim Bruno and John Pina- not a drop of empathy, ethics or professionalism. The serv They need major customer service training- starts at the top with Tim Bruno and John Pina- not a drop of empathy, ethics or professionalism. The service manager and advisers were decent enough, but missed some major steps and cost us time and lots of money. The culture starts at the top and trickles down. Customers deserve better. What should have been a $1500 valve spring job cost me over $8000 for a full blown engine replacement because they skipped a standard diagnostic for compression, a leak down test. It’s like skipping an X-ray and amputating an arm..they told me they did all they could to identify the cause and that this was the most cost efficient avenue. All lies and so they can make more money. Stay away unless you want to be treated disrespectfully and manipulated. More

Service department did a poor job. Did not perform the the diagnosis necessary to fix the problem. Toyota warranty is a joke. After talking to 5 people just got the runaround and misinformation. Will ne the diagnosis necessary to fix the problem. Toyota warranty is a joke. After talking to 5 people just got the runaround and misinformation. Will need to go elsewhere to fix the problem. More

Service Department swindle. My pre-paid (“free”) extended maintenance service cost me $127. Quite a scam. Got it partially reduced & they blamed it on a computer glitch after a 20 minute runaround. Not to me maintenance service cost me $127. Quite a scam. Got it partially reduced & they blamed it on a computer glitch after a 20 minute runaround. Not to mention they did not address a warning light I mentioned as a safety concern. Went there for a 4 pm appt and they pushed me out the door at 5. Went back 10 minutes later and doors locked & no one home. Felt like a classic bait & switch to me. More

I was expecting about a $35 charge for an oil change on my little Scion. Route 44 charged $85. While I was there I asked them to change my air filter. Are you ready for this? They charged me $71. Then they my little Scion. Route 44 charged $85. While I was there I asked them to change my air filter. Are you ready for this? They charged me $71. Then they charge me $40 for my wiper blades. STAY AWAY! More