Back

Route 46 Mitsubishi

Totowa, NJ

4.1
426 Reviews

400 US Highway 46

Totowa, NJ

07512

Directions

By Type

Showing 426 reviews

July 25, 2014

great Sales person jude and jim work fast to get me the best rate and monthly payment possible and the made it happen and they also got me into a new care i More

by dparmone62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jude kanaa
July 21, 2014

2012 Mitsubishi Lancer I found an ad in the newspaper with a great deal on a low mileage 2012 Lancer. I came into the dealership and the staff was very helpful, knowledgeabl More

by RadoslawS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cavuoto (Sales Manager), Adam Vanpelt (Sales)
June 16, 2014

Always have best inventory Please excuse my English, as I am not from USA. I always been dealing with Michael Ko for many years now purchasing autos. He always have many cars to More

by vladimirkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ko
June 01, 2014

Service Friendly and very informative. Made me feel comfortable about services needed on my car. I would recommend this dealership to all my friends and famil More

by Kariliz84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree White
March 12, 2014

This is probably the BEST dealer I've dealt with in the state. If you're looking for a dealership that will take the extra time to help you get the best value for your purchase this is the dealer you'v More

by lta362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek , Mike Ko
February 27, 2014

Leased my second car from and will continue leasing in the future from this location. Highly recommend this place and had my friends lease from here too. Staff was very friendly and helpful. More

by YonkersIraqi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Majeed
February 23, 2014

I visited Route 46 Mitsubishi to purchase a 2014 Mitsubishi Outlander Sport on Saturday 2/22/2014. I spoke with a very nice sales person by the name of Chris (didn't get his last name). I told him More

by carmitsu2007
Customer Service
Recommend Dealer
No
Feb 24, 2014 -

Route 46 Mitsubishi responded

Thank you for bringing this to my attention. I apologize for your having to go through that gauntlet. Everything you stated in your review I've gone over and have taken the following actions to correct this situation to your satisfaction. (1) Bringing the bank check in the amount of $12,750.00 has been authorized for your deal. (2) Christopher Clark has been terminated for his part in this entire fiasco, as well as for his outburst towards his superiors when it was discovered that he had shook your hand on the credit card transaction when he is fully aware that we have a cap on credit card transactions. Trust me, I am the final word on any deal that goes through my dealership and Mr. Clark deceived both yourself and my management staff during this process. For this reason, he is no longer in our employ. Here is my suggestion. If you would like to proceed with this deal, call me tomorrow at the dealership at 973-444-0484 on my cell phone and we'll set a date and time this week to get you driving. Sincerely, Michael Ko Sales Manager 46 Mitsubishi

Feb 25, 2014 -

carmitsu2007 responded

Hello Michael, Thanks for reaching out. On my ride home on Saturday I was actually checking my cellphone expecting a sales manager to call me back to make things right. Unfortunately that never happened. I'm left thinking that it was only due to my testimonial on this site that your dealership has contacted me. Also, I wouldn't lay all the blame on CC, the manager didn't have to let me go and could have at least explained why he couldn't meet me in the middle. I thought my compromise made sense. I'm a reasonable person but I'm not going to agree to a flat 'no.' You'll have to work harder than that to gain my business. Anyway, I don't want to take too much of your time. I have since purchased a car elsewhere and will be picking it up on Wednesday so I must respectfully decline your offer. Next time reach out earlier. Best Regards, Chris

Feb 25, 2014 -

Route 46 Mitsubishi responded

Hello Chris, I'm sorry that we weren't able to make this deal with you. I completely agree with your assessment of the situation, but that is what review boards such as these are meant for - to get the word to the right ears. Unfortunately I was not able to see your posting until Sunday night and we're closed on Sundays. As much as I would have loved to expedite a solution to you, time logistics was not on my side, but also, being that you have not physically picked up your vehicle yet (possession is 9/10ths of the law), I do have to take a shot: Can I earn your business with you bringing in a check for $12,250 instead of $12,750? If so, please let me know immediately by calling me at 973-444-0484. If not, I'd like to ask if you could readjust your rating score numbers to reflect the fact that I am trying to make the situation right for you in this instance to the best of my ability. Either ways, please let me know, Chris. I look forward to hearing from you. Sincerely, Michael Ko Sales Manager 46 Mitsubishi

February 01, 2014

going here was one of the greatest decisions Ive ever made. i was looking for a new car for weeks and every place i went to was rude and pushy other than this. angie was a big help, knew exactly what i w More

by chanelm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 16, 2014

I am a long time Mopar owner and never owned a vehicle that was not a Dodge or Jeep product. My longtime dealer that I have done all of my business with closed their doors a few years ago, so I had to sta More

by amymarie7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Basile
January 13, 2014

Ask for Victor. He was a straight and no nonsense Ask for Victor. He was a straight and no nonsense guy. I can't stand games and didn't get any from him. He was friendly and helpful. I got a great More

by Studbuckett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
...
33
...