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Route 46 Mitsubishi
Totowa, NJ
427 Reviews
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Showing 427 reviews
January 26, 2011
I originally wrote this review with fairly harsh criticism. My experience at the dealership was, in the least, upsetting. Prior telephone communication was skewed, causing confusion about which sa criticism. My experience at the dealership was, in the least, upsetting. Prior telephone communication was skewed, causing confusion about which salesperson I would be dealing with, as well as being presented a difficult time getting a word in over the cliché, never-ending sales pitches. I simply called to make an appointment--I did not need to be read every known fact about leasing and purchasing options before I even set foot in the door. When I walked in, I had one goal--to get their bottom line price (after all taxes and fees) on a specifically arranged vehicle (model, year, options, etc.). I had told the sales representative that I had visited the Paramus dealership, they presented me with a price, and now I would like to privately compare it with the figure he would conjure up. The dealership with the lower price was more likely to receive my business. Although I made it painfully obvious, I was not going to reveal the price the other dealership had provided--this was to avoid the whole, "well, I can beat that price", then go back and forth between the dealerships. The salesperson kept pushing to find out the price, which annoyed me. Once a "bottom line" price had been established, he began to figure in additional fees and taxes, contrary to the term. When I wasn't satisfied with this result, he began slashing the base price by up to $1000, which annoyed me further--the "bottom line" price apparently was NOT the bottom line. I was coaxed by the sales representative to stay longer than I had wanted. This made me late for another appointment. I had felt I had enough and was about to get up and leave when the sales manager, Mike Ko, stepped in to ease the situation. He quickly and effectively provided me (in a single attempt) with a flat price after all taxes and fees. When I declined, he calmly and in a cheerful manner, allowed me to leave. Fast-forward a few days--Mike had contacted me about my negative experience with his dealership, and graciously offered to mend any unresolved conflicts. In a very professional manner, we both agreed that sometimes things do go awry, and it can be difficult to set matters straight. In this particular case, I do feel a second chance is appropriate. My review of the initial experience would have left me to never bother doing business with this dealership, nor would I recommend it to others. I felt pressured and that the intent of a sale was greater than my needs as a customer. However, due to the professionalism and willingness to correct the situation shown by Mike Ko, my overall opinion of this dealership has changed, and I may be open to doing business with them in the future. More
by Masonite
Employees Worked With
Mike (Sales Manager), 2 salespersons, Mike Ko
January 08, 2011
I am very satisfied with my new outlander and the only reason I decided to buy it was because of Dennis. He was so polite and knowledgeble about the product, he took time to answer all my questions, trea reason I decided to buy it was because of Dennis. He was so polite and knowledgeble about the product, he took time to answer all my questions, treated me and my husband with so much respect and patience. I am very impressed at the level of politeness and charm Mr. Brusco showed us, he really knows his job, made all the process of getting my new outlander as easy as possible and I think I got a good deal. I'm very satisfied with the overall experience, I'm glad I went to route 46 mitsubishi to get my new car and I'm enjoying my new outlander every day more and more! More
by marie_coop
Employees Worked With
Dennis Brusco, Mike Ko
December 23, 2010
Not much to say besides satisfying experience. Great manager Mike Ko, along with sales rep Dennis Brusco, couldn't have asked for more. The only place I would go to shop for a Mitsubishi, hands down. Tr manager Mike Ko, along with sales rep Dennis Brusco, couldn't have asked for more. The only place I would go to shop for a Mitsubishi, hands down. Treated with respect and kindness, they are overall the best dealership I've ever been to. I went to Bell Mitsubishi in Rahway, and man were they sour I just left, felt so pressured and just not the type of people I would want to give my money to. More
by juzdyn
Employees Worked With
Mike Ko, Mike Ko
December 22, 2010
What else can i say about 46 Mitsubishi! Mike Ko is one of thee most professional sales managers there is when it comes to the business of selling cars. Extremely knowledgeable, open-minded, easy to talk t of thee most professional sales managers there is when it comes to the business of selling cars. Extremely knowledgeable, open-minded, easy to talk to, and witty to say the least. Dennis Brusco is one of the salesman i had the pleasure of speaking to, and he is an exceptional salesman at that. His honesty goes a long way and he's as geniune as they come. Won't give you the run around and will most certainly tell it to you straight. If he can work out a deal for you, he will do his best to make sure you are satisfied with your car, and that you leave with a good feeling instead of feeling like you've made a mistake in your purchase. Hands down one of the best Mitsubishi dealerships around, the showroom is in excellent conditon and working order. Staff is friendly and the dealership is super clean. Bottom line is if your looking for a dealership that will do what is best for you without all of the "smoke and mirrors", then this is the place for you. Straight, to the point, without all the extra b.s. Highly recommended. More
by Grimmlock25
Employees Worked With
Mike Ko, Dennis Brusco, Mike Ko
December 21, 2010
By far one of the best dealerships in the TriState area. Went in to look at new vehicle options as well as used vehicles since my fiancee and I will soon be living together so she needs a car of her own. N Went in to look at new vehicle options as well as used vehicles since my fiancee and I will soon be living together so she needs a car of her own. Needless to say the staff, specifically Dennis, focused on what our needs are and showed us different options. The fact that we weren't ready to buy yet kind of made me skeptical at first, but once they found that out it did not bother them one bit. Dennis introduced us to Mike Ko, who by the way has to be one of the most genuine managers i have ever met, and then proceeded to show us the rest of the facilities, all we could say is WOW! Very clean, very friendly and most of all very tentative, and we werent even looking at cars at that point!! Before parting ways for the day, Mike came up to us and told us not to worry, once we were ready to make our final decision he was going to be there to guide us every step of the way. Greatly appreciated Mike Ko and Dennis!!! D&A More
by drebuzz
Employees Worked With
Mike Ko and Dennis, Mike Ko
December 21, 2010
Came in to get some service done on the car and left a satisfied customer. The service department did great work. No complaints with the quality. While I waited for the service I looked at a few new cars satisfied customer. The service department did great work. No complaints with the quality. While I waited for the service I looked at a few new cars and the sales people were very helpful. I'll definitely go back to them for my next Mitsubishi and any future work I need. More
by malves85
Employees Worked With
Mike & Dennis, Mike Ko
December 20, 2010
What’s remarkable about this dealer is that the staff here takes the time to get to know their customer, even if it was for regular scheduled maintenance. The staff here, Mike Ko in particular took the here takes the time to get to know their customer, even if it was for regular scheduled maintenance. The staff here, Mike Ko in particular took the time to explain some of the unique service points associated with my Ralliart Sportback, and recommended and gave me tips on what to expect and gave me advice on what to do in situations that are unique to the turbo AWD Mitsubishi vehicles. I have 2 turbo AWD Mitsubishi vehicles and it’s safe to say that I would be getting my maintenance done at Rt. 46 Mitsubishi from now on, and definitely consider purchasing my next Mitsubishi vehicle at Rt. 46 Mitsubishi as well. If they pay this much attention and care to their service customers, I could only imagine what the buying experience from this dealer would be like. More
by avatar2140
Employees Worked With
Mike Ko, Mike Ko
December 20, 2010
This is by far the best dealership i have ever been to in my life. mike ko really took care of me and he came through one hundred percent with his promises. i have Never dealt with more professional, friendl my life. mike ko really took care of me and he came through one hundred percent with his promises. i have Never dealt with more professional, friendly people in this line of business! Route 46 mitsubishi is the way to go! More
by anthonya
Employees Worked With
Mike Ko, Mike Ko
December 20, 2010
Very rarely do I not do my own oil changes but my hectic work schedule and the sudden temperature drop prevented me from doing my own but this was a wonderful experience. The guy at the service desk was awe work schedule and the sudden temperature drop prevented me from doing my own but this was a wonderful experience. The guy at the service desk was awesome everything went so smoothly and was so painless. The new dealership is fantastic with great amenities like an awesome coffee machine and nice plush couches. They have all the newest stock models as well as a great range of trims and a widely varying used selection. The service staff was very knowledgeable and Nelson the service tech could not be more careful with my evo, he really knows his stuff. Also talking with the wealth of knowledge Mr. Ko about evo's was a great experience. If you can find me a person with more absolute knowledge about these cars than him I would be overly impressed. Overall I would choose this mitsubishi over any other in the tri state area. More
by hypnotiq
Employees Worked With
Service department/Nelson (tech)/ Mike (Mr.Evo), Mike Ko
December 19, 2010
best mitsu dealer I've seen, (and I have seen many when I was hunting for my evo). This place is always clean, staff are always friendly and greets you as soon as you walk in the door. Has a very nice waitin was hunting for my evo). This place is always clean, staff are always friendly and greets you as soon as you walk in the door. Has a very nice waiting area while I waited for the car being serviced and the service team always know what I am talking about. Never was there a "let me check" "let me get back to you on that" being thrown at me. I will definitely go there if I need any part or service or installation. And to anyone looking to buy a new or used mitsu, Rt 46 is your best bet! More
by jcdeng
Employees Worked With
mike, Mike Ko
