Route 6 Auto Mall Kia

The service manager carl sexually harassed me late last year. I reported him to the female office manager. Left several messages and I was never reached out to. I reported him to the general manager. No re year. I reported him to the female office manager. Left several messages and I was never reached out to. I reported him to the general manager. No reply. An employee later told me he does it to the low level female employees too and they aren't going to stop him. More

Sales and Service here are excellent. They had the exact car I sought and sold it to me at a fair price. The staff was professional. The showroom is gorgeous. Service is efficient and e They had the exact car I sought and sold it to me at a fair price. The staff was professional. The showroom is gorgeous. Service is efficient and expert. More

Every time I've gone in to have service done on my car, I am always greeted by multiple employees with a friendly welcome. This last time I had the pleasure to be greeted by Manny who was absolutely wonderfu am always greeted by multiple employees with a friendly welcome. This last time I had the pleasure to be greeted by Manny who was absolutely wonderful. He took the time to explain a light issue and didn't hesitate to explain it again when I didn't quite get it the first time. He made sure I was comfortable in the waiting area and kept me updated on the progress. I couldn't ask for better treatment. So, thank you, Manny. You get a 5 star from me!!! Just one thing though ~ wish you mentioned how good the Vanilla coffee is before I drank two latte's. LOL Oh well, there's always next time More

Very courteous and quick service done. Informed me on service done and what else needs to be done. No complaints Informed me on service done and what else needs to be done. No complaints More

Worked with Dave. Very easy to work with. We both were straight to the point and got to make a deal that was fair to both parties. No complaints, would work with Dave Very easy to work with. We both were straight to the point and got to make a deal that was fair to both parties. No complaints, would work with Dave again in the future. More

Bad customer service and Bad Salesman, the dealership does not care about you only looking for Money and 1 other thing i can say is RACE, if you are Black and trying to pick out the perfect car or SUV, t does not care about you only looking for Money and 1 other thing i can say is RACE, if you are Black and trying to pick out the perfect car or SUV, they tin to not work on helping you but when i seen a white person come in the Customer Service and the salesman come to do their job. i waited hours and also waited 1 week before knowing they were going to sell me the Vehicle and when they do sell it to me i have to wait 1 week for the registration and i had to pay for my owe registration and I'm like this is really bad. So be prepare to be Profile and i would never deal with this dealership again. Racism still here in Mass. More

Most unprofessional General Manager Mark Franco. I've ever seen in my life. Was referred her by a car salesman who i fully trust and bought the suv from for a starter or potential dead battery as t I've ever seen in my life. Was referred her by a car salesman who i fully trust and bought the suv from for a starter or potential dead battery as the car wouldn't start from one day to next. Had the car towed in to Route 6 Kia Motors. Was advised the battery was dead and needed a new one. Was then told they noticed my brake peddle was to the floor of my vehicle. My car left him my house with no issues with my peddle or brakes, this wasn't even a topic of discussion again it was my starter or battery. Was told they wanted to do a diagnostic to find out what was going on with brake peddle advised do not as there was no issues with my breaks the night before my car wouldn't start. Got call back few hours later saying the break line is leaking that i was missing a break pad in the front, which is ridiculous as brake pads don't fall out of your car even if your pads are low. Was then told my calipar expanded and I needed a new calipar too. They then advise that it's going to cost me 756 bucks for a battery, break pads and a callipar. Called to speak to GM Mark Franco who was rude, arrogant and actually hung up on me while speaking. His exact words were, "I didn't tell you to come here." I laughed and said I was referred here and trust me I"ll never come back because there is no way I went from having no break issues at all and now I'm missing a break pad and I need all this work done to my breaks. They actually then tried to blame the tow truck company that perhaps the brake pad came off when the car was lifted. Most unbelievable thing I've ever heard. Will never do service ever here nor would I ever recommend anyone get service at this location. GM should be fired for the way he talked to me as customer and for hanging up on me. Poor customer service worst of the worst. More

From start to finish buying a car here was a disaster and I regret ever doing business with these people. They have absolutely no customer service or problem solving skills across the board. I bought my car I regret ever doing business with these people. They have absolutely no customer service or problem solving skills across the board. I bought my car in November 2021 and living in RI I was given temporary plates until my hard plates came in, which would be fine except that my hard plates were not ready until close to 2 weeks after the temporary had expired. I was not offered a loaner car or given any solution and was instructed to drive illegally until the plates came in. Any person I contacted in this time period was not able to help or even provide a polite answer so I just waited it out. Fast forward to today, about 6 months later I am getting pulled over for expired plates. Imagine my surprise that the new plates I had to wait for to begin with and paid the full registration and documentation fee for, were only valid one month and not a single person at the dealership felt the need to tell me. When I called to let the dealership know there was an error made while registering my car and that I have a $100 fee and citation because of it, I was told “there is nothing they can do and it’s not their problem so take it up with the RMV”. After being told multiple times they would not even attempt to help correct the mistake they made, I asked for a loaner car to drive while I work on getting a new registration on my own (as they suggested) and was told no and “good luck with that, no one is going to help you”. This is somehow only the highlight reel of my experience with Zach and Julie. They both had plenty of other rude and condescending things to say to me on the phone, but since no one at the dealership has the ability to solve a customer problem I guess I will have to figure it out myself. If you have considered visiting this dealership I would suggested saving yourself the trouble because the customer service is simply not worth it. While I bought used, I also know they are charging over MSRP on new so unless you enjoy paying thousands over asking while receiving the worst service of your car buying experience: do yourself a favor and buy elsewhere. ✌️ More

Unethical Selling Practices. Agreed upon a Trade in Value, then learned after the signing that this agreed upon price wad backed out of the deal. Now I know why they took 10 days Agreed upon a Trade in Value, then learned after the signing that this agreed upon price wad backed out of the deal. Now I know why they took 10 days to give me copies of my paperwork, thinking I wouldn't notice. Read all these Sub-Par reviews on this Dealership. All very accurate. Buyer Beware! More

We purchased a car without seeing it due to the shortage. We bought the top of the line model so that we would have the tablets for our daughter in the back. Since the car was not in yet we couldn’t actually We bought the top of the line model so that we would have the tablets for our daughter in the back. Since the car was not in yet we couldn’t actually mess around with the technology. We were promised the car in December, December came and went. We didn’t receive the car until APRIL! They would not give us our deposit back, would not give any kind of discount (we paid 10% over the retail price), and then when there were issues with the car they wouldn’t even return our call! They sold us a 60k car that the tablets don’t work in and most of the technology is blocked because of some crazy law in MA and never disclosed that to us. Literally the worst company I’ve ever dealt with! Stay far away! More