Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rowe Westbrook
Westbrook, ME
1,043 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,043 Reviews of Rowe Westbrook
November 22, 2024
I have had my 2015 Ford Edge serviced at Darlings, Casco Bay and now Rowe. Hands down, Rowe has provided the best service! Adrianne Mcallister, my service advisor, "is nothing less than extraordinary" I'm f Bay and now Rowe. Hands down, Rowe has provided the best service! Adrianne Mcallister, my service advisor, "is nothing less than extraordinary" I'm feeling very fortunate to live in Westbrook and will be taking my Ford Edge to Rowe anytime it needs service. Thank you Adrianne and Rowe Ford! More
by markburch56
Employees Worked With
Adrianne Mcallister
November 08, 2024
Rowe Ford is supper attentive and Matt eagerly makes things happen. My end of lease process was simple and purchasing the vehicle a smooth event. Matt provided me with a courtesy vehicle to meet my sche things happen. My end of lease process was simple and purchasing the vehicle a smooth event. Matt provided me with a courtesy vehicle to meet my schedule while mine was inspected. When the last exchange took place, all paperwork was in order, Finance (another Matt) was expedient - and I was the out the door ahead of expectations. Nice work. More
by pberg
Employees Worked With
Matthew Trent, Matthew Inglis
October 04, 2024
My husband and I each have Fords as well as my son. We all purchased our vehicles from Rowe Ford. Westbrook. we service our cars at the purchase location and feel we feel that our vehicles are safe, re We all purchased our vehicles from Rowe Ford. Westbrook. we service our cars at the purchase location and feel we feel that our vehicles are safe, reliable and comfortable. The sales department has been excellent. We’ve had service issues in the past, but they’ Half promptly been taken care of by the excellent management team we would like to mention Deb Goodine for going above and beyond to make sure our needs were met we will continue to be loyal customers and refer people your way thank you Susan and Glen Michaud More
by Susanmichaud68
Employees Worked With
Debra Goodine
July 26, 2024
We purchased a brand new Hyundai from this dealership. The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying my mileage was not enough even though we had purchased an extended warranty that clearly stated it was. We has also received an email that there may be a problem with our engine control system and should have our car checked at our earliest convenience. The person scheduling my appointment told me to disregard that email and continually spoke to me in a condescending tone. We went to our service appointment and by now we had a check engine light on. Unfortunately, because the person scheduling my appointment refused to acknowledge my request to follow up on the email I received they were unable to check my car out that day. So now we had to make another appointment. We did and brought the car back 2 weeks later. When checking in and not before we were told we had to leave the car all day or reschedule again. Luckily we have a relative near this dealership that bailed us out. When I shared my feelings of this being the worst service experience for a brand new car I was told by the woman at the desk that I “ was being quite harsh”. I don’t think so!! In the end there was a problem with the emissions and the part is back ordered which means another service appointment. We can only hope their customer service has improved by then More
by Evermoment612
Employees Worked With
Jess Malone, Debra Goodine
June 29, 2024
Great experience! We walked in, Seth had our paperwork all ready. We did a test drive, signed and were back on road in less than an hour!! We walked in, Seth had our paperwork all ready. We did a test drive, signed and were back on road in less than an hour!! More
by mjmcdougall207
Employees Worked With
Seth Taylor
June 18, 2024
Matt is OUTSTANDING very personable, made our entire experience smooth. I can’t say enough about his professionalism. I’d give 10 stars if that was an option!!! 👍 experience smooth. I can’t say enough about his professionalism. I’d give 10 stars if that was an option!!! 👍 More
by Holly
Employees Worked With
Matthew Inglis
June 11, 2024
commerical service center had my truck for nearly half a year. lost my truck 3 times. wouldnt call me with updates and would literaly refuse to pick up for weeks at a time if i called. lied to me, promised year. lost my truck 3 times. wouldnt call me with updates and would literaly refuse to pick up for weeks at a time if i called. lied to me, promised to do work at certain times but never did, blamed me for them not doing work despite the vehicle being in their possession. never received an estimate and never signed off on the work they did do. they went from not diagnosing it at all for months, to me saying please look at it. to the work is being done but were covering it. was lied to about financing options. lied to me about covering the repairs for keeping my vehicle for so long to keep me from going somewhere else. charged me anyway. when they finnaly finished and i paid them the truck didnt even start. Meanwhile they kept acting like schoolboys thinking they are sly being outright transphobic and smiling each time they lied to my face. Im highly suspicious of the work they aparently did do, im honestly worried they have sabotaged my truck at this point. nearly 6 months and about 4k later i had a truck that wouldnt start and a man saying, well just come back tommorow. luckily a technician who is a normal human being stepped in to give it a jump so i could atleast get it off their lot and out of their possesion. Wildest mechanic experience ive ever had. They will lie, take forever, and you will be lucky if u can get ahold of them at all. More
by user
Employees Worked With
Mark Camp, Kyle Smith, Rich Haines
May 23, 2024
Matt was fantastic and helped get me into the car I loved at the right price. He and Elizabeth made the process of leasing a car quick and easy, and both were extremely friendly, knowledgeable and creative w at the right price. He and Elizabeth made the process of leasing a car quick and easy, and both were extremely friendly, knowledgeable and creative which made for a really great experience. I’d absolutely recommend that anyone looking for a new vehicle works with Matt at Row! More
by Chelseamarcous
Employees Worked With
Matthew Inglis, Elizabeth Wallis
May 15, 2024
Matthew and Elizabeth were fantastic to deal with, both were very professional and personable and made the entire experience an enjoyable one. My wife and I won’t hesitate to go back to Matthew for any fu were very professional and personable and made the entire experience an enjoyable one. My wife and I won’t hesitate to go back to Matthew for any future vehicle needs More
by Brian
Employees Worked With
Matthew Inglis, Elizabeth Wallis
