Rowe Westbrook

I have purchased 8 new vehicles over the years and this was by far the simplest and most pleasant of all purchases. I filled out an online request and was contacted by Kevin. We made an appt for a test dri was by far the simplest and most pleasant of all purchases. I filled out an online request and was contacted by Kevin. We made an appt for a test drive, it was a cold, snowy night. He had the vehicle warmed up and ready to go when I got there. He LISTENED to what I was looking for and the financial guidelines I had to work with. In turn, he told me what my options were within those guidelines, plain and simple. He even stayed late to go over everything with me and have my trade in valued. The next day, I talked to Chris, emailed him the requested documentation he was looking for and he took care getting me the financing information. I went back to test drive the vehicle in daylight, again the vehicle was ready to go when I got there. Kevin took the time to answer my questions and go over my options again. When I finally decided to purchase the vehicle, the one I looked at had been sold. Kevin got me the exact thing from another dealer and had it ready for the date I requested. When I went to pickit up, it was ready to go, Kevin went over and explained everything about the vehicle. Chris had the paperwork ready, went over everything with me and got me on my way. No pressure, no hassles. Kevin has called and emailed to follow up and see if I had any questions or concerns. These guys know how to listen and deliver exactly what they promise. More

I lost my car in an accident and needed a new car fast. Rowe Westbrook was able to help me out in my time of need with great quality service and an understanding of my situation. I had a small budget that Rowe Westbrook was able to help me out in my time of need with great quality service and an understanding of my situation. I had a small budget that they worked with to help me find a car that I loved and met all of my requirements. Ken and the rest of the team at Rowe gave me the help I needed, and went above and beyond what any other dealership I had gone to did. I am very glad that I went to Rowe Westbrook for my new car and would highly recommend them to anyone who needs a car and don't what to just settle for less. Thank-you Rowe Westbrook More

To whom it may concern, My experience we these two To whom it may concern, My experience we these two gentleman on February 27, 2013 was very professional, and from the very start, their priority was To whom it may concern, My experience we these two gentleman on February 27, 2013 was very professional, and from the very start, their priority was to put me in a car that would make my visit to Rowe successful. I will and would recommend these two employees to anyone looking to buy a car. During the whole process that day, they made me feel important and made my goal a positive one. More

Ray and Cyndy provided the best customer service without the pressure other dealers put the consumer through. Every aspect of my experience was excellent and the relief of knowing I will be well cared for d the pressure other dealers put the consumer through. Every aspect of my experience was excellent and the relief of knowing I will be well cared for during the next 3 years of my lease is immeasurable. I have already recommended Rowe Westbrook to my family, friends and co-workers. Thank you!! More

I had put off the daunting task of buying a new car because I have had less than pleasant experiences before with high pressure, say- anything-necessary to seal the deal sales approaches. Rowe was the because I have had less than pleasant experiences before with high pressure, say- anything-necessary to seal the deal sales approaches. Rowe was the first place that I went and I told the sales staff right up front that I would not be buying a vehicle that day, but I was starting to comparison shop so I would appreciate their bottom line deal. At that point I thought they they would be perfunctory in their dealings with me, and although disappointed, they did spend time sufficient time with me, going so far as to agree to find me a certain color car at the same advertised price. This was something they didn't have to do. I took their numbers to other dealerships only to find that everything that the the sales personnel at Rowe had told me was the truth and their deal was in fact the best around. Much relieved and buoyed by their truthfulness, I returned to the dealership to purchase my car. My sales rep. took over from there, making the process effortless on my part. He found the car I wanted in NH, arranged delivery, and had it sparkling clean for when I arrived to complete the transaction. The necessary reams of paperwork were completed efficiently, yet each one was explained thoroughly. Afterward, my salesman sat in the car with me and patiently explained each and every feature on my new car. Believe me when I tell you, there was a great deal to explain. He did not stint on his time with me and wanted very much for me to have a working knowledge of the car's features before I left the dealership. He assured me that if I had any questions at any time with any of the more advanced features that I could drop into the dealership and he would set them up for me. His customer service alone would be enough to bring me back to buy another car and for me to recommend him to all of my friends. By the way, I love my new Focus. More

I was referred to Jason by a friend. I went to Rowe just to "look". Jason never pushed me or made me feel like I was wasting his time because I was just looking. Jason is friendly, honest and professional to "look". Jason never pushed me or made me feel like I was wasting his time because I was just looking. Jason is friendly, honest and professional. He went out of his way to help me. Ray did the financing and made it an easy and smooth transaction. It was even fun!! Rowe should feel lucky to have Jason and Ray. I will definately refer my friends to Jason and Rowe Ford. I am enjoying my new vehicle... I LOVE LOVE it and I love Jason. Thanks. More

jamie and chris where both awesome they both went way jamie and chris where both awesome they both went way above and beyond for me to get me into my new car thanks to both of you jamie and chris where both awesome they both went way above and beyond for me to get me into my new car thanks to both of you More

The initial sale went well. Then they set up a bed liner and cover install. When I called that company to finalize (I thought) the appointment, they din't know what I was talking about. A few weeks later, I and cover install. When I called that company to finalize (I thought) the appointment, they din't know what I was talking about. A few weeks later, I got an e-mail from Jaime Puleo asking me to fill out this rating. I explained that I would not fill it out as my occupation makes that a problem. She/He ignored that and asked two more times. This time, I can fill it out because I am not endorsing them. More

My husband and I had the best car buying experience we've ever had at Rowe. Sam was very friendly and worked with us to give us the best price possible for the car we wanted. Thanks Sam! we've ever had at Rowe. Sam was very friendly and worked with us to give us the best price possible for the car we wanted. Thanks Sam! More

Ray was great at selling the product of extended service. Kevin was almost too passive and really didn't sell us the car, he was more of a middle man we had to go through to obtain the car, and honestly, wa Kevin was almost too passive and really didn't sell us the car, he was more of a middle man we had to go through to obtain the car, and honestly, wasn't as forward in his communication and really wasted our time on two occasions that was completely unneccessary if he had just been forthcoming with information all along. Peter really sold the car/vehicle, knew the engine, mechanics of the car, and was pivotal in selling the vehicle to us. Thanks Peter. Service thus far has been friendly and accomodating. I can't say enough about David Auspland who has been professional and accomodating thus far. More