Roy O'Brien Ford

Response to Sean O'Brien: ​Thank you for confirming publicly that the Cylinder #3 spark plug port was cross-threaded. ​Your claim that your team couldn't reproduce the issue is false. Service writer C publicly that the Cylinder #3 spark plug port was cross-threaded. ​Your claim that your team couldn't reproduce the issue is false. Service writer Chris explicitly noticed the under-1,000 RPM idle stumble himself during my visit. As for the ticking compression leak, it started the moment I picked up the car on this last visit—did you even turn up the volume on the video proof I emailed that day? I haven't driven it back because an active compression leak means a spark plug is ready to blow out, making the car far too unsafe to drive across town. ​Your techs claiming the car "drove well" misses the point. My original issue was strictly an idle stumble under 1,000 RPM at a stop. If you think customers don't bring vehicles to a dealership specifically to fix issues or misdiagnoses from other independent shops, you are highly mistaken—that expert care is literally how your service department makes its business. Yet over a span of three months and $1,650, your shop handed back a ruined, undrivable car. ​I wasn't looking for a dispute; I just wanted my car fixed. On day one, I explicitly requested a steel thread insert, but your staff refused and insisted re-threading was sufficient. To make matters worse, your techs re-installed a plug found dangling in the well. When I called you directly to suggest bringing in a specialist, you threatened me over a credit card dispute, dismissed my evidence, and hung up. ​I bought this 45th Anniversary Mustang brand new, drive it ~5,000 miles a year, and maintain it meticulously. Trying to gaslight me or act like I handed you a neglected junker by hiding behind past Carfax records is appalling. ​Blindly defending staff while ignoring video proof is no way to run an 80-year-old business. If you truly take pride in your family name, you would do the right thing. Once I get my Mustang back from the qualified automotive machine shop, you will be hearing from me. This matter has been formally submitted to the Michigan Secretary of State Bureau of Automotive Regulation for investigation, alongside my credit card dispute. More

Roy Obrien has had a great reputation on the Eastside for several decades. Got my first car from them recently and I couldn't be happier. All of the staff are phenomenal and has a family feel. Highly recomme several decades. Got my first car from them recently and I couldn't be happier. All of the staff are phenomenal and has a family feel. Highly recommend. More

I’ve been going to Roy O’Brien for the past 6 years. Their employees are extremely kind, knowledgeable, and helpful. They always go above and beyond any service assistance that I need. I recommend Roy O Their employees are extremely kind, knowledgeable, and helpful. They always go above and beyond any service assistance that I need. I recommend Roy O’Brien to everyone! More

Love this dealership. Everyone is friendly and willing to help. I have been using this dealership for over 40 years. Sales to service and body shop is a seamless experienc Everyone is friendly and willing to help. I have been using this dealership for over 40 years. Sales to service and body shop is a seamless experience. Thank you? More

Went in today (10-27) for an oil change. Was promptly advised they can’t because I don’t have an appointment. Went to Dorian Ford about 15 minutes away and was welcomed and back on the road Was promptly advised they can’t because I don’t have an appointment. Went to Dorian Ford about 15 minutes away and was welcomed and back on the road 30 minutes later. You have lost all my future business More

Today I purchased my third vehicle from Suzanne Clem. And my daughter brought her first vehicle from her today. Suzanne has made all my dreams a reality. But today was a really special day because my w And my daughter brought her first vehicle from her today. Suzanne has made all my dreams a reality. But today was a really special day because my wonderful dealer made my daughter lifelong dream of owning a Mustang Mach E a reality. Excellent Service every time never to busy to listen and answer questions in detail. Honestly each encounter I have experienced has been fantastic. She relaxes all my anxieties the minute I sit across from her. I always feel that to her each customer is like family by the kindness which comes through with every word she has spoken. There are just too many overall qualities for me to state regarding her. I hope she reads this and knows she enabled this senior citizen to experience overwhelming joy with my 3 purchases. I am blessed and know being her customer is the best blessing which could be bestowed on me as a senior citizen More

Outstanding experience with Stan and the Roy O'Brien Ford team I just purchased a 2018 Edge SEL from Roy O'Brien Ford in St Clair Shores and couldn't be happier with the entire experience. Stan was absolu team I just purchased a 2018 Edge SEL from Roy O'Brien Ford in St Clair Shores and couldn't be happier with the entire experience. Stan was absolutely incredible as our salesperson. He was helpful, knowledgeable, and genuinely one of the kindest people I've encountered in car sales. The buying process was smooth from start to finish. The team helped me get financed quickly and made sure I understood all of my options without any pressure. What really impressed me was how Stan went above and beyond to ensure my "new to me" Edge was in perfect condition. After the vehicle was detailed, he personally worked on a few touch-ups to make sure everything was spotless before I took delivery. Stan's communication style was perfect for me. He answered every single question I had and kept me updated via text throughout the process, which I really appreciated. He made sure I knew exactly what the next steps were at every stage, so there were no surprises or confusion. This was exactly the kind of car buying experience you hope for but rarely get. I'd give Stan and the entire staff at Roy O'Brien Ford 5 out of 5 stars without hesitation. If you're looking for a used vehicle and want to work with people who truly care about their customers, I highly recommend asking for Stan! More

I always go to Roy OBrien for buying or leasing my car. The dealership is very friendly and helpful. I have been going there for 40 years. The dealership is very friendly and helpful. I have been going there for 40 years. More

We worked with Angelo Lafata to order a new Bronco and the process was straight forward and seamless. We absolutely love our new vehicle!! the process was straight forward and seamless. We absolutely love our new vehicle!! More

Nicole helped me find a car to fit my price range and helped me learn all the new touch screen features I wasn’t used to in my old car. Definitely would recommend going to see her! Thank Nicole! helped me learn all the new touch screen features I wasn’t used to in my old car. Definitely would recommend going to see her! Thank Nicole! More