
Roy O'Brien Ford
St. Clair Shores, MI
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Showing 97 reviews
I purchased My 2022 F250 Super Duty in October of 2021. After my purchase I have had issues with the truck, the same issue has came up 7 to 10 times with no resolve. I have been lied to on every encounter After my purchase I have had issues with the truck, the same issue has came up 7 to 10 times with no resolve. I have been lied to on every encounter with them. I have been told the issue has been fixed every time it has been in, the truth is they have no idea what they are doing or what the problem is. It would be easier to digest if they told me they are not capable of fixing the issue because they are not qualified. I have recently found out from one of their employees that they do not have a diesel mechanic on site which could be part of the issue. I have lost months of work because I do not have my vehicle which means I have lost thousands of dollars. They should be paying for this truck while it sits in their shop not being worked on or they should buy the truck back for what I paid for it because it is always broke. I will make sure to never suggest them to anyone and I will never do business with them in the future unless they make this right. Stand up for your brand, own your mistakes and take care of your customers. More
Met With Angelo L. On July 17th to order a Ford Mavrick. Angelo is top notch ..no pressure… glad Angelo is handling my Mavrick order! On July 17th to order a Ford Mavrick. Angelo is top notch ..no pressure… glad Angelo is handling my Mavrick order! More
Going to Roy O’Brien for a purchase or lease the only thing you need to know is to ask for Angelo Lafata He does it all totally the best service , very professional only question he can’t answer is the thing you need to know is to ask for Angelo Lafata He does it all totally the best service , very professional only question he can’t answer is the one you don’t ask!!! I’ve been going there for many purchases and leases, lord willing I’ll be back again, Thank you Angelo More
I purchased my 2021 Escape new in Dec of 2021. I have been trying to schedule my 1st service for 2 months. I purchased the premium service plan, wheel and tire warranty and the extended warranty. I have been trying to schedule my 1st service for 2 months. I purchased the premium service plan, wheel and tire warranty and the extended warranty. I paid over $5000 in extras. Now that I need to use the service I already bought, I CAN'T GET ANY HELP!!! I finally brought my vehicle to another Ford Dealer where the Sevice is amazing! I will never give business to Roy Obrien ever again!! More
Stan Fildew used cars is the best! He goes out of way to help. If you need service on your car, he makes sure everything goes well, and follows up with you! When my new used car had t He goes out of way to help. If you need service on your car, he makes sure everything goes well, and follows up with you! When my new used car had to serviced Don Holbrook, service director, made sure everything was completed as if it was his own car! I rate used car sales and the service department with five stars! I'll definitely keep coming back!😊 More
I was growing tired and bored with my vehicle and began passively looking for something new in June. I found a lightly used 2019 Ford Ranger while browsing online and noticed it was located at Roy O'Brian. passively looking for something new in June. I found a lightly used 2019 Ford Ranger while browsing online and noticed it was located at Roy O'Brian. I scheduled an appointment and filled out some paperwork online and Mike Tilley reached out to me as soon as they opened that morning. I told Mike exactly what I was looking for and what I was looking to spend. There was no BS, no trickery. Mike is a businessman that knows how to take care of his clients. My experiences with other dealerships have been subpar in the past, but Mike @ Roy O'Brien took great care of me. The process was straightforward, simple, and painless. I got a great deal as well as a free lunch for my wife and I (never had that before!). He took great care of me and got me everything I wanted in the budget I wanted. He didn't try to push anything on me that I wasn't interested in or show me a dozen other vehicles on the lot. He was honest and transparent the whole way. I was in and out of the dealership in less than three hours. I will be sure to pass Mike's info on to anyone looking to get into a new vehicle at a great price. It was well worth the roughly 40 minute drive. Thanks again Mike! More
I just leased my second car with Angelo Lafita from Roy O’BRIEN Ford. I have a busy schedule this was so fast and easy! Car service is just as convenient! I highly recommend Roy O’BRIEN if you are lookin O’BRIEN Ford. I have a busy schedule this was so fast and easy! Car service is just as convenient! I highly recommend Roy O’BRIEN if you are looking for a fair price with professional service. More