
Roy O'Brien Ford
St. Clair Shores, MI
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Showing 94 reviews
I had never been to this dealership before and my experience with them was exxeptional. I had been in an accident and my car was totaled. I wanted a very specific car and they had one. I had sever experience with them was exxeptional. I had been in an accident and my car was totaled. I wanted a very specific car and they had one. I had several "wants" and Mike did a great job of trying to meet those demands. I was very happy with the treatment I received and very satisfied with my purchase. Ann More
I took my truck their, they did not do any work on it. But they kept it for 2 months and did not do anything. Don, the manager told me he would help me out. He just stored my truck for 2 months, when I co But they kept it for 2 months and did not do anything. Don, the manager told me he would help me out. He just stored my truck for 2 months, when I could have taken it some where else to get it fixed. If your going to get it fixed their, please get it in writing. I have a new truck that I bought at that dealer, I will not bring any warranty work their. Then I called for an estimate, he never called me back after I picked it up. More
I don’t know where to begin! From the beginning to the end Stan accommodated me at all costs! He got me multiple bank vouchers and I traded in my old 2006 Rondezvouz & mind you I didn’t have to put down a end Stan accommodated me at all costs! He got me multiple bank vouchers and I traded in my old 2006 Rondezvouz & mind you I didn’t have to put down a penny towards my car! Not to mention I still had to pay for a new tag & plate, yet that was covered too due to my vouchers and trade-in. I got this deal done for me within the matter of 48 hours! He stayed consistent, kept me updated! He worked his wonders for me and I’ll forever be greatful! Stan is the man with the plan! If anyone is ever considering a car, that’s who you need to see! He told me he will have me on the road in no time and he stood by his word! Now I have a new luxurious 2016 Ford Focus and I love every bit of it! Thanks Stan! More
We have been a customer at Roy O'Brien for a number of years and keep coming back for new vehicle purchase and service. Their service is very good, courteous and completed in a timely fashion. years and keep coming back for new vehicle purchase and service. Their service is very good, courteous and completed in a timely fashion. More
A customer since 1993. They always take care of our vehicle needs. From new vehicles to an excellent service area. We have been going to Angelo Lafata for 20+ years, anytime we need a new vehicle. H vehicle needs. From new vehicles to an excellent service area. We have been going to Angelo Lafata for 20+ years, anytime we need a new vehicle. He always does his research before our appointments to find the best car and terms for us. He is a pleasure to do business with. When it is time for service we contact Tina Randall - friendly, professional, and knowledgeable. The entire service department is world class. Customer satisfaction guaranteed. More
Been a customer of Roy Obrien Ford since the 1970's. My first purchase was a Ford Maverick 4 door, had 2 young sons at the time. Since that time I have purchased or leased many F 150's. Sales and service first purchase was a Ford Maverick 4 door, had 2 young sons at the time. Since that time I have purchased or leased many F 150's. Sales and service have always been top notch. Working with Roy Obrien is like having a 2nd family. More
Kind, & courteous, warm & friendly! Took the time to answer my questions & concerns as a 1st time Leaser! Love my new truck! A top notch crew! answer my questions & concerns as a 1st time Leaser! Love my new truck! A top notch crew! More
My salesman was Teddy he did a wonderful job. He listened to my pre-existing concerns and he was able to help me find a vehicle that I really enjoyed for a great price and he was very straight up and honest to my pre-existing concerns and he was able to help me find a vehicle that I really enjoyed for a great price and he was very straight up and honest More
Fantastic F150 I have leased or purchased several F150's over the years from Roy O'Brien Ford. The F150 is a fantastic vehicle - very well designed and engineered. I have leased or purchased several F150's over the years from Roy O'Brien Ford. The F150 is a fantastic vehicle - very well designed and engineered. Joe Palazzolo is a bonus. It is always a pleasure dealing with Joe. Roy O'Brien is customer service oriented. Their free loaner program is an advantage that makes us pass by other Ford dealers. More
great experience I have leased 2 cars from this dealer and have enjoyed dealing with Maureen O'Brien. She was very helpful took care of paperwork quickly, we went for I have leased 2 cars from this dealer and have enjoyed dealing with Maureen O'Brien. She was very helpful took care of paperwork quickly, we went for a ride and I was hooked on the 2020 Escape. I will be back to lease again after this one is over in 3 years. More