Royal Moore GMC Buick

Best dealership in Oregon! Definitely would shop there again, they have amazing sales consultants ONE OF MY FAVORITES BEING TYLER! THE GMC EXPERT! Couldn’t have asked for a better experience! again, they have amazing sales consultants ONE OF MY FAVORITES BEING TYLER! THE GMC EXPERT! Couldn’t have asked for a better experience! More

Dealer failed to honor price negotiated in texts Dear Mr. Weber, I felt it was important for you to hear about our customer experience last night. I was led to your dealership through the TruCar po Dear Mr. Weber, I felt it was important for you to hear about our customer experience last night. I was led to your dealership through the TruCar portal. My daughter and I came in to purchase a CX5 Grand Touring model. This was after a series of texts that were exchanged between myself and Megan Nuttleman. After clarifying the vehicle we were looking for, Megan provided a very competitive cash price quote on the car of $29,130. I asked if the price would apply if my daughter chose the 0% financing offered by Mazda. She replied back that there would be a different price. And responded with a new price of $30,630. And added that we may qualify for additional discounts like loyalty or military. I replied that my daughter was a current Mazda owner. Megan replied that we qualified for an additional $750 loyalty discount, and the new price would be $29,880 before DMV and Fees. Later that afternoon, I replied that we were coming in to see the car. Once we arrived, Megan was apparently ending her day and handed us off to Dylan. He arranged for us to drive the vehicle, and upon our return, we indicated we were ready to buy the car. The challenge came when Dylan provided us with the pricing sheet. It did not reflect the quote we were provided. Initially, it was significantly higher, and after sharing the texts I exchanged with Megan, he went to see Omid. Dylan came back again, and the numbers still did not line up. Then Omid came to meet with us. He tried to justify the numbers, but they still did not match. My daughter and I took a break while Omid went to look at numbers again. He returned while we were outside and presented a final offer that was still $125 higher than the quote I received from Megan. At that point, I was pretty frustrated that my daughter had driven out from Clackamas and me from Tigard, and we were not able to conduct a straight forward business transaction. We choose to leave the dealership without making the purchase. I have used TruCar on two other occasions to purchase vehicles. In both instances, the experiences were flawless. I was very disappointed in how your team attempted to execute this transaction. And I was disappointed that my daughter's first "New Car" buying experience was so much like the stereotypical experience that dealerships have been trying to dispel for years. I hope this feedback is helpful in working with your team. More

It was finally time to upgrade my car, so after doing some research, I finally found a Toyota Camry that was exactly what I was looking for. After driving the vehicle and Megan being very generous with a some research, I finally found a Toyota Camry that was exactly what I was looking for. After driving the vehicle and Megan being very generous with answering my questions, they allowed me to sign a contract for 84 hours so I could get the car inspected before deciding. Shout out to Megan for being responsive and a pleasure to do business with, very laid back and no pressure. More

Quick & Easy Transaction - Great Customer Service Tyler and Bill were great to work with - both explained everything to me in detail and did not pressure me at all. I did this transaction all online/o Tyler and Bill were great to work with - both explained everything to me in detail and did not pressure me at all. I did this transaction all online/over text and they even delivered my car to my home! More

Tyler Jones is amazing!! He helped me configure the right specs on my truck to help me with the rafting boats I need to haul for my rafting company! Genuine, real, and knowledgeable!! specs on my truck to help me with the rafting boats I need to haul for my rafting company! Genuine, real, and knowledgeable!! More

Tyler over at GMC/Mazda is awesome! He is very knowledgeable about all the different vehicles they have. I would highly recommend him. I love my GMC Sierra. knowledgeable about all the different vehicles they have. I would highly recommend him. I love my GMC Sierra. More

Tyler was wonderful to work with! He is very knowledgeable and very kind. Thank you for the excellent service Tyler we will be back when we need another vehicle knowledgeable and very kind. Thank you for the excellent service Tyler we will be back when we need another vehicle More

Megan at Royal Moore was very responsive and provided the requested information in a timely manner. We used the Costco purchase program which saved us thousands of dollars. requested information in a timely manner. We used the Costco purchase program which saved us thousands of dollars. More

Doug Nelson: Finance Master, got me financed when I couldn't get financed anywhere else with my subpar credit score. Bought a 2018 Nissan Versa... had an issue with one of the power windows. They autho couldn't get financed anywhere else with my subpar credit score. Bought a 2018 Nissan Versa... had an issue with one of the power windows. They authorized me to bring it back to have the window repaired along with providing a temp car to drive while waiting for parts. I felt everyone was nice and I had an excellent customer service experience. Above and beyond what was necessary! I would definitely recommend (especially) if your credit sucks.... but regardless, overall a great buying experience. I will return here to buy my next car. Ted K. 7/28/2020 More

Doug Nelson: Finance Master, got me financed when I couldn't get financed anywhere else with my subpar credit score. Bought a 2018 Nissan Versa... had an issue with one of the power windows. They aut couldn't get financed anywhere else with my subpar credit score. Bought a 2018 Nissan Versa... had an issue with one of the power windows. They authorized me to bring it back to have the window repaired along with providing a temp car to drive while waiting for parts. I felt everyone was nice and I had an excellent customer service experience. Above and beyond what was necessary! I would definitely recommend (especially) if your credit sucks.... but regardless, overall a great buying experience. I will return here to buy my next car. Ted K. 7/28/2020 More