Royal Moore GMC Buick

DOES NOT HONOR WARRANTY. MANAGEMENT REFUSED TO RESPOND. I took my 2015 CX5 for its 28K service. The car was actually less than 28K and under full warranty. They told me that my brakes needed replaced becaus I took my 2015 CX5 for its 28K service. The car was actually less than 28K and under full warranty. They told me that my brakes needed replaced because they were rusted and said the warranty wouldn't cover me because I had lived near the ocean. Now.... I am 60 years old, drove the car to the store and back and for errands. It was parked in a dry location. NEVER have I had a brake job at 28K or been told my warranty didn't count because I lived on the coast! Seriously? Even though the Mazda warranty shows no such exclusion, they refused to fix it without me paying $469.95! Additionally, all attempts to resolve this with management by email, phone, and in person have resulted in no response from anyone. Promises of callbacks have not happened. Ignoring their customers is their idea of resolution. DO NOT take your vehicle to Royal Moore for service! I also recommend that you DO NOT PURCHASE a vehicle from people who obviously don't believe in customer service or satisfaction. More

Fake advertising Dealer put price of pickup on their website, True car, and auto trader. Dealer added $1500 to price. Pretty sneaky horse trader. Fake interne Dealer put price of pickup on their website, True car, and auto trader. Dealer added $1500 to price. Pretty sneaky horse trader. Fake internet department Fake Advertising Fake,Fake Fake More

Mazda CX-5 Michael was very helpful in finding us a Mazda CX-5 and showing us the different packages available. Though he worked at Toyota, Michael helped us loo Michael was very helpful in finding us a Mazda CX-5 and showing us the different packages available. Though he worked at Toyota, Michael helped us look for our car. He was gracious enough to drive our Mazda to us while we waited at the Toyota dealership. Michael also allowed us to test drive our new car. More

Unprofessional from start to finish We attempted to buy a vehicle here through the USAA car buying program. Not only were they only offering a fraction of the USAA discount that other lo We attempted to buy a vehicle here through the USAA car buying program. Not only were they only offering a fraction of the USAA discount that other locations offer but the sales team here was rude. They were condescending and simply had no interest in listening to what a customer was telling them. All the stereotypical sleezy car sales techniques were used. Our Sales person wasn't super knowledgeable about the car. Another sales person berated us for not working with him when he practically pounced on us the moment we parked. We actually chose not to work with him when the internet manage wasn't available because he was so pushy. I recommend you go elsewhere, we had a much better experience at a different Mazda Dealership. More

New car purchase of cX5 Mario del Barrio was our Salesperson and Patrick Attempre got us the price we needed. Very personable, great customer service and knowledable. Go se Mario del Barrio was our Salesperson and Patrick Attempre got us the price we needed. Very personable, great customer service and knowledable. Go see them! More

The best car buying experience I've had in a decade! I worked with Ed May who made my first car purchase in a decade painless, fun and totally enjoyable. On my first visit, I specifically made it clear I worked with Ed May who made my first car purchase in a decade painless, fun and totally enjoyable. On my first visit, I specifically made it clear that I was "shopping" - Ed was totally cool with it and gave me their sales proposal to take home so that I could compare them against other dealerships. He personally guaranteed that he would beat the best offer I received from other places and that's exactly what happened.. I drove my new SUV home a happy man. . Not only was I happy but I felt secure knowing that they offered a Lifetime Powertrain Warranty for as long as you owned the car. I tend to hold on to my cars for more than 5 to 10 years before I get a new one. My last car, a trusty Honda was still running beautifully when I turned her in for a trade-in. I strongly recommend you seek him out - he's articulate, knowledgeable (very), humble, easygoing and not at all pushy. A lot has changed in ten years and this dealership has definitely stepped up to the plate and met the challenge of modern day car shopping. It is people like Ed who are truly changing the face of the car buying business. Whereas car shopping was once a struggle and a hassle, it is now possible to actually enjoy it and feel good about your transaction! More

After purchase BS I gave a good review to Royal Moore for purchase of a Mazda CX3. But, I have not been able to address a problem with a text message issue. Also, the I gave a good review to Royal Moore for purchase of a Mazda CX3. But, I have not been able to address a problem with a text message issue. Also, the license plates went to the dealer. They sent a card saying to call M-F and Saturday 8-3. But when I called on Saturday, that dept is closed weekends. So, why have it on your card? Also, I asked Finance Mgr Mr. Murphy for a copy of the bill of sale for hand control installation as I'm handicapped. I also did him a favor. He didn't have the bill of sale ready when I was there, so said he would send it. He did not. I called to ask for it again from someone else. No one could make a copy. I left a voicemail. No one returned my call. I called Mr. Murphy's voicemail and asked again. No reply and nothing was sent. It's very nice how dealers smile until they get your money and then you're nothing. Not my way of giving repeat business. I will remember and pass it on! ADDENDUM: This review has NOTHING to do with Ed May. Ed has been the shining star in this transaction and called me to resolves my issues. The remainder of the review, however, remains unchanged. More

Great experience! I used the Costco buying program which I do recommend. I was sent to see Ed May at this dealership. Ed was easy to speak with. He listened to my ne I used the Costco buying program which I do recommend. I was sent to see Ed May at this dealership. Ed was easy to speak with. He listened to my needs and suggested models that may be right for me. Nothing was rushed. Costco is very strict about their pricing structure and one does save money. There was no haggle. Royal Moore and Ed May went out of their way to get me the car and color I wanted. I spoke with another buyer while there. Their review was as good as mine and they were repeat customers. More

Ask for Matt! Matt made the car buying experience very comfortable and hassle free. I highly recommend that if you are in the market for a new car, go to Royal Moor Matt made the car buying experience very comfortable and hassle free. I highly recommend that if you are in the market for a new car, go to Royal Moore and ask for Matt! More

Shady, Unprofessional "Sales Manager" & backroom finance For a new car dealership, this place operated like a stereotypical, bad used-car lot. My experience was like the folks buying a car in the movie "Farg For a new car dealership, this place operated like a stereotypical, bad used-car lot. My experience was like the folks buying a car in the movie "Fargo". ("they put the true coat on at the factory!") They had emailed me the price of the car. Going to their dealership was a complete waste of time. After waiting around for 90 minutes for the "sales manager" to present his offer, the price was significantly higher than what had been emailed to me and with numerous additional charges/add-ons. They were only going to sell the car at the price they offered in the email by financing it thru them at exorbitant rates. He explained this was just a "starting point" - & basically wanted to haggle back & forth with one bad offer after another. Keep your guard up and look at all the fine print if you deal with these folks. I walked and bought a new vehicle from another Mazda dealership that was waaaay more professional! More