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Royal Moore GMC Buick
Hillsboro, OR
1,926 Reviews
Royal Moore Buick GMC is a Buick and GMC dealership in Hillsboro, Oregon, and has been family owned and operated since 1967. The store carries both brands under one roof and sells new vehicles along with pre-owned vehicles. Its service and parts departments handle maintenance and repair for both brands using genuine GM parts.
Every new vehicle Royal Moore Buick GMC sells includes the Royal Moore Lifetime Powertrain Warranty. It covers the engine, transmission, and drivetrain for as long as the original owner keeps the vehicle, with no deductible, no mileage cap, and no cost. Coverage requires the owner to follow the manufacturer's recommended maintenance schedule and keep the records. EVs are excluded. The warranty is backed by J.D. Power Warranty Services and honored at any ASE-certified shop. See dealer for details.
Royal Moore Buick GMC serves Hillsboro, Beaverton, Aloha, Cornelius, Forest Grove, and the greater Portland area. The Dealer That Cares.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,926 reviews
October 23, 2013
I'm not one to complain, and hardly ever write a bad review let alone reviews in general. But I just finished acknowledging Herzog Meier for the great buying experience and figured I would take the time review let alone reviews in general. But I just finished acknowledging Herzog Meier for the great buying experience and figured I would take the time to let Royal Moore know how horrible their salesman Dane is and how they lost a $28,000 sale. I came in last weekend after talking with the online rep about the 2014 Mazda 3 hatchback. Once I got there I was handed off to a salesman named Dane or Dwane. From the very beginning he was never polite. Not once did he give me any information about the car (even while driving it around his lot looking for the actual one I wanted, not the one that he was trying to push on me). Luckily I have been waiting for this car to come out since April and have done my fair share of research and knew EXACTLY what I wanted. Everything he had to say was in a very arrogant tone of voice and as if he was talking down on us, even when I would ask his a question about the features of the car. His plan of attack was to "bully" us into buying the one and only car he showed us. When we asked if he could check surrounding partnered dealerships to see if they had what I wanted, he told me "I can't do that unless you are committed to buy. That is too much work for me, my boss and everyone inside if you're not going to buy." So, naturally we would look somewhere else so we wouldn't put poor Dane out of his way at his place of employment. When we told him we were going to shop around he tells us "I guess I'm just confused on your guys' mindset.. like, what's your train of thought?" Once we finally started leaving my friend had told him that we would come back if no where else had the one we were looking for (to ease the awkward walk back to the car) he shook his head, said "whatever" under his breath and turned and walked away back towards the dealership. Didn't say bye. Didn't shake our hand. Nothing. I have never been treated so badly. Especially from a place that was potentially going to be getting over $20,000! I ended up going down the street to Herzog Meier, paid MORE for a higher end model. I wouldn't buy a 12" sandwich from Dane, let alone a brand new car. My advice for Royal Moore is to get rid of him if they want to sell some cars. More
by lysschorp
Employees Worked With
Dane
July 03, 2012
Bad over all experience. After the paper work is signed all friendliness is out the door. Several issues with the new car with no help from them at all. Very unhappy, will not buy from them again. I will n all friendliness is out the door. Several issues with the new car with no help from them at all. Very unhappy, will not buy from them again. I will not even take my car there for warranty work they will never get my business again. They lost the second key to the car. Took 2 extra trips to finally get a key from them. I purchased a clear bra and window tint. They forgot to schedule it, I had to return a week later to remind them, 11 days later my windows were tinted. 4 of my windows are scratched, window tint place says they were scratched when they got the car. Dealership manager accused my kids of scratching them and refuses to correct the problem. More
by Jmr2012
Employees Worked With
Don,Jerret,James
August 08, 2011
It was a great experience and the price was probably the lowest WITHOUT any negotiation. I dealt with Daniel Reilly and he was simply great. Showed me the car features and took me out for a nice test dri lowest WITHOUT any negotiation. I dealt with Daniel Reilly and he was simply great. Showed me the car features and took me out for a nice test drive. He was never pushy. He was very straight forward. There weren't any games (the best part)! He never pushed me to buy any extras. There was another person who dealt with the paper work and did go over with me some extras, but he was not pushy about it. Overall it was a good experience! More
by rating333
Employees Worked With
Daniel Reilly (internet sales)
March 19, 2011
We had George as a salesman, great guy until you don't come to terms (he wouldn't even acknowledge us as we left after not making a deal). We test drive two cars, the one we liked was a white 2005 Nissan come to terms (he wouldn't even acknowledge us as we left after not making a deal). We test drive two cars, the one we liked was a white 2005 Nissan altima. So we sat down to talk numbers. The price was 13,500.. I talked him down to low Kelly blue book 12,700 he was great! When he crunched the numbers and came back I had been looking at there website and discovered that car #06000 was listed at 11,788.00 I told Rick and he said that was to get people from Gresham in not north Portland it's a loss leader and he wouldn't give me that price on the car because it was only meant for certain people not me I then told him that I would not buy a car from him. He didn't even try to cover up his discrimination! And I was referred from a friend.. I should have gone to the same salesman as him I guess. Thanks for another bad car dealership experience! More
by 06000lossleader
Employees Worked With
Rick beverage
May 07, 2009
I took the car to the dealer for an idle problem,they started with the coil plugs and o ring rotor and cap,i took the car back it cost me 375$and i had to taken it back because it still has the same pro started with the coil plugs and o ring rotor and cap,i took the car back it cost me 375$and i had to taken it back because it still has the same problem actually it run worse,they put me in a rental,after days they told me it was a fuel injector,the one they changed and also they change the pc,the car was there for almost 2 weeks ,i finally took the car back and it cost me another 530$,it as the same idle problem actually after 5 days my car died the battery was drained because the idle problem that was always try to go off and engine light on,i did complained and i will never return to this dealer,i took to a different meccanic they fix the problem in one day and the car runs good half of the money they charge me,i do not reccomend it they will find other things before advise you of the real problem,the owner it mabye good but the workers at service they suck.bad experienc More
by jack5
Employees Worked With
mike mclean
August 13, 2006
We had about 3-4 car models that we wanted to test drive before making any decisions. We stopped by Royal Moore to check out the Mazda CX-7. We met with Ken Horrell and explained to him that we were just before making any decisions. We stopped by Royal Moore to check out the Mazda CX-7. We met with Ken Horrell and explained to him that we were just looking to test drive the car. He showed us the car and told us about it. He then took us on a long test drive that really allowed for a good feel of the car. There was absolutely no pressure and we were never asked to "talk with the manager" or "run some numbers". We left the dealership with a good feeling. After crossing the other vehicles off of the list, we returned to Royal Moore the next day to begin the purchase proceedings. We were prepared to haggle not only the price of the car, but the value of our trade in. About 10 minutes into it, Ken came back with an amount for our trade-in that was exactly what we had in mind (and had kept to ourselves). About 20 minutes later, Don, the sales manager came out with the first round of numbers. The monthly payment was what we wanted, but the term was 12 months longer and there was some extra down payment. We sent Don back ( and expected to have to continue haggling), he returned about 10 minutes later with the shorter term, no down payment, and about the same monthly payment. We were both shocked as we had only been there about 30-45 minutes, and were already done. Overall everyone was very friendly, and we were very pleased with our purchase. We would definitely recommend this dealership to our friends and family. More
by broncomanbrad
Employees Worked With
Ken Horrell (sales),Don (Mgr), & Bill (finance)
