Royal Moore GMC Buick

I had an extremely disappointing experience with this car dealership. After purchasing a used vehicle, I discovered mechanical issues shortly after, but when I brought it back for repairs, the dealership re dealership. After purchasing a used vehicle, I discovered mechanical issues shortly after, but when I brought it back for repairs, the dealership refused to even meet me halfway with the repair costs. Additionally, they kept my car for nearly two weeks to repair a battery issue as they said they were waiting on a part; however, when the car was returned to me, I found the battery had not been repaired. When I questioned them and asked for an invoice showing what was done with the battery, their story changed and I was told they couldn’t get the issue to replicate, and nothing was actually done to resolve the issue. Upon returning to the dealership to explain the battery issue, multiple technicians hovered over the battery trying to figure out how to fix it for nearly an hour. I was finally approached by Daniel (Service Manager at RM Buick GMC) and Omid (General Sales Manager at RM Mazda) telling me they were going to put in a new battery to try to fix it; however, they were insistent that I sign a Hold/Harmless Agreement. I refused to sign the document since they did not repair all the mechanical issues and had been dishonest regarding prior repairs. I felt they were trying to intimidate me into signing the document with the way I was approached. Their lack of accountability, professionalism and unwillingness to stand by their vehicles made me feel frustrated and let down. I would not recommend this dealership to anyone looking for a reliable used car or fair customer service More

Didn’t work with Mazda, Worked with GMC. Terrible Service Department. I will not visit them again. Because of them I lost a $500 Christmas Deposit to a RV Park in California. Not a Happy C Terrible Service Department. I will not visit them again. Because of them I lost a $500 Christmas Deposit to a RV Park in California. Not a Happy Customer More

I made the appointment to have my side door window, and my radio looked at as well as i got lucky and "Won" L87 new engine recall B.S. When i dropped it, i always take pics of the dash for miles and se and my radio looked at as well as i got lucky and "Won" L87 new engine recall B.S. When i dropped it, i always take pics of the dash for miles and several pics of the outside. It took a week to fix the window regulator and do the PICO test on the L87, But could not fix the radio issue even thought i sent them video of each issue??? I also don't get the new engine as my "passed" so i get the new oil 0w40 vs old 0w20 and an extended warranty so when i does die they might be able to help me. I go and pick up my truck and look over it and it has a 10" dent and skerf on the side that was not there when i dropped it off. Good thing i had pictures. The service manager came out and said they wound take care of it. I asked what happened and he didn't know. I asked and they don't have any camera's or security. Which i find ridiculous that a dealership as big as theirs has no way of protecting not only their customers trucks but also their own new ones too. They sent my truck to a local body shop and paid for the repair. Took another 2 weeks, but it looks OK. I'm not happy that my new never damaged $70k truck is had its first damage at the one place that should be treating it better, but here we are. Now i get it back and the oil reminder was not reset and the sticker was not changed? Was the oil actually changed? Not sure oil looks "yellow" so maybe? But now there is a check engine light on so i use my scan tool and pull codes to find out that it has 2 codes 1) P0325-00 Knock Sensor Circuit AND 2) U1983-00 Serial Data Gateway Module Security Hardware Internal Malfunction. I now have an appointment with a different GMC dealership to try to fix what they couldn't. You take your expensive cars/trucks to dealership you expect better. It's not some back yard "Repair" shop, its a GM certified multi million dollar repair dealership. They should be far better than this. I do want to say that the service manager "Dan" did apologize and did give me a rental for free for the whole time my truck was gone. I don't blame him per say, But more the dealership itself for its lack of security and quality control. I hope this review goes to the top management and they do things to fix these issues. I now got an email from the sale manager"Omid Mortazavi" asking if i want trade in my truck on a brand new one. B.S More

Avery was amazing from start to finish! Made us feel at ease and made the whole process feel comfortable! She was friendly and yet professional! Avery was a pleasure to work with and she ma Made us feel at ease and made the whole process feel comfortable! She was friendly and yet professional! Avery was a pleasure to work with and she made us feel like no one else mattered! We will definitely be back and hope to work with Avery soon! Thank you Avery and RoyalMoore More

We had a fabulous experience las weekend purchasing a 2024 Mazda Cx50.I was help by Gabriel and he really help us. He was also knowledgeable and friendly, He answered all our questions.and we felt great 2024 Mazda Cx50.I was help by Gabriel and he really help us. He was also knowledgeable and friendly, He answered all our questions.and we felt great driving off the lot. Thanks Gabo! More

It was a great experience never felt pressured always very helpful and accommodating! Would definitely buy there again! very helpful and accommodating! Would definitely buy there again! More

Did you think I forgot how you destroyed my CX-7 ? You never took responsibility for what your certified service technician did to my car. You never took responsibility for what your certified service technician did to my car. More

Great customer service and very informative while my vehicle was being work on. Thank you! vehicle was being work on. Thank you! More

The most horrible buying experience ever. .. Purchase was ok but they scratched my truck and so I had to take it back for repair. Now several months later I bring it in for service and they .. Purchase was ok but they scratched my truck and so I had to take it back for repair. Now several months later I bring it in for service and they keep my truck for two days to replace a light??? No phone call no loaner, nothing... I had to call and wait on hold for 15 minutes to speak to someone who knew nothing More

Came back to re program a key fob and Jonny ended up reaching out to the previous Mazda owner who had a spare and that saved me a ton of money. reaching out to the previous Mazda owner who had a spare and that saved me a ton of money. More