Royal Moore GMC Buick

I made the appointment to have my side door window, and my radio looked at as well as i got lucky and "Won" L87 new engine recall B.S. When i dropped it, i always take pics of the dash for miles and se and my radio looked at as well as i got lucky and "Won" L87 new engine recall B.S. When i dropped it, i always take pics of the dash for miles and several pics of the outside. It took a week to fix the window regulator and do the PICO test on the L87, But could not fix the radio issue even thought i sent them video of each issue??? I also don't get the new engine as my "passed" so i get the new oil 0w40 vs old 0w20 and an extended warranty so when i does die they might be able to help me. I go and pick up my truck and look over it and it has a 10" dent and skerf on the side that was not there when i dropped it off. Good thing i had pictures. The service manager came out and said they wound take care of it. I asked what happened and he didn't know. I asked and they don't have any camera's or security. Which i find ridiculous that a dealership as big as theirs has no way of protecting not only their customers trucks but also their own new ones too. They sent my truck to a local body shop and paid for the repair. Took another 2 weeks, but it looks OK. I'm not happy that my new never damaged $70k truck is had its first damage at the one place that should be treating it better, but here we are. Now i get it back and the oil reminder was not reset and the sticker was not changed? Was the oil actually changed? Not sure oil looks "yellow" so maybe? But now there is a check engine light on so i use my scan tool and pull codes to find out that it has 2 codes 1) P0325-00 Knock Sensor Circuit AND 2) U1983-00 Serial Data Gateway Module Security Hardware Internal Malfunction. I now have an appointment with a different GMC dealership to try to fix what they couldn't. You take your expensive cars/trucks to dealership you expect better. It's not some back yard "Repair" shop, its a GM certified multi million dollar repair dealership. They should be far better than this. I do want to say that the service manager "Dan" did apologize and did give me a rental for free for the whole time my truck was gone. I don't blame him per say, But more the dealership itself for its lack of security and quality control. I hope this review goes to the top management and they do things to fix these issues. I now got an email from the sale manager"Omid Mortazavi" asking if i want trade in my truck on a brand new one. B.S More

Avery was amazing from start to finish! Made us feel at ease and made the whole process feel comfortable! She was friendly and yet professional! Avery was a pleasure to work with and she ma Made us feel at ease and made the whole process feel comfortable! She was friendly and yet professional! Avery was a pleasure to work with and she made us feel like no one else mattered! We will definitely be back and hope to work with Avery soon! Thank you Avery and RoyalMoore More

We had a fabulous experience las weekend purchasing a 2024 Mazda Cx50.I was help by Gabriel and he really help us. He was also knowledgeable and friendly, He answered all our questions.and we felt great 2024 Mazda Cx50.I was help by Gabriel and he really help us. He was also knowledgeable and friendly, He answered all our questions.and we felt great driving off the lot. Thanks Gabo! More

It was a great experience never felt pressured always very helpful and accommodating! Would definitely buy there again! very helpful and accommodating! Would definitely buy there again! More

Did you think I forgot how you destroyed my CX-7 ? You never took responsibility for what your certified service technician did to my car. You never took responsibility for what your certified service technician did to my car. More

Great customer service and very informative while my vehicle was being work on. Thank you! vehicle was being work on. Thank you! More

The most horrible buying experience ever. .. Purchase was ok but they scratched my truck and so I had to take it back for repair. Now several months later I bring it in for service and they .. Purchase was ok but they scratched my truck and so I had to take it back for repair. Now several months later I bring it in for service and they keep my truck for two days to replace a light??? No phone call no loaner, nothing... I had to call and wait on hold for 15 minutes to speak to someone who knew nothing More

Came back to re program a key fob and Jonny ended up reaching out to the previous Mazda owner who had a spare and that saved me a ton of money. reaching out to the previous Mazda owner who had a spare and that saved me a ton of money. More

Service department had my car for 5 months, replaced 3 items that weren't the issue, charged me $1422 and never fixed the problem. Had it towed home an fixed in 2 days. The said the part was no longer ava items that weren't the issue, charged me $1422 and never fixed the problem. Had it towed home an fixed in 2 days. The said the part was no longer available. I sent them early on web pages that discussed the problem and it still 5 took months to tell me they couldn't fix it. Excuse after excuse, we are short staff, we're really busy, little to no communication. Called and would return phone calls. I would run as fast as you can from these folks More

Me trataron muy bien yo muy contento de aver comprado mi troca con ustedes gracias troca con ustedes gracias More