Royal Moore GMC Buick - Service Center

Requested service was provided timely even on a Monday morning with lots of customers. Communications were very good throughout. morning with lots of customers. Communications were very good throughout. More

Daniel was very professional and welcoming. I would highly recommend! Such great service and funny. I would highly recommend! Such great service and funny. More

The Service writer Jeff Garcia has all ways gave me the very best service for the 2017 GMC Serria 4x4 pickup. All the folks @ Royal Moore GMC Buick are very helpful. I couldn't believe how fast they chan very best service for the 2017 GMC Serria 4x4 pickup. All the folks @ Royal Moore GMC Buick are very helpful. I couldn't believe how fast they changed the street tires to studded snow tires. Thank you all for your great service. More

The service center is awesome. I won't take my vehicle anywhere else. The personnel are professional, courteous and knowledgeable. I won't take my vehicle anywhere else. The personnel are professional, courteous and knowledgeable. More

Arrived 15 minutes early for an appointment that was scheduled a week in advance. Staff had no record of my appointment, but I had the email confirmation. Staff didn't have record of who I was, even tho scheduled a week in advance. Staff had no record of my appointment, but I had the email confirmation. Staff didn't have record of who I was, even though I provided that during the appointment schedule. Took 45 minutes just to check me into my appointment. When I asked how long they thought it might be, I was told it would take 20 minutes for him to get an answer. After an hour, my vehicle hadn't moved from where I left it. At this point I had serious doubts about the quality of work to service my vehicle. I requested my keys so that I could leave and find another dealership. It took them another 5 minutes to find the keys because they hadn't been tagged and they weren't sure where they were. This wasn't a matter of being impatient but rather a judgement call on the quality of service. It's hard for me to imagine that my vehicle will be serviced correctly and honestly when they lack the ability to just simply check in someone with an appointment. More

The service was done on time and accurately. They’re always very friendly and helpful. The prices seem reasonable. They’re always very friendly and helpful. The prices seem reasonable. More

Since purchasing my vehicle, I have only had nothing but the best service and treatment from the Royal Moore organization. My vehicle runs great and I expect it will for as long as I own it. the best service and treatment from the Royal Moore organization. My vehicle runs great and I expect it will for as long as I own it. More

The service experience was fantastic at Royal Moore Mazda. I came in for an oil change and tire rotation. I also had several questions about the performance of by battery and charging system: the t Mazda. I came in for an oil change and tire rotation. I also had several questions about the performance of by battery and charging system: the team explained all details of the battery testing that was done and also helped explain some of the readings that I was getting on my multi-meter. I also like the new status tracking and video links that are used to show details on the service visit. The only item I would add is a way for a user to check to see what items need attention at a future visit: it would allow me to schedule a visit where I know that a longer time will be needed to complete the vehicle. More

Good service! Hot coffee, water and a nice place to work while waiting for my car! Hot coffee, water and a nice place to work while waiting for my car! More

I've have always appreciated the professional work done by the service department at Royal Moore Mazda. During this visit the work took longer than what was originally quoted. I'd like to thank the Mike by the service department at Royal Moore Mazda. During this visit the work took longer than what was originally quoted. I'd like to thank the Mike, Krystle, and Steve Schumacher for recognizing the value of my time as a customer and insuring that everything was made right. I understand that there are times when a job does not go exactly as planned. Steve and the team recognized this and provided a solution when the repair took more time than anticipated. Thank you Royal Moore Mazda service for your outstanding work. -Robert More