Royal Oaks Chevrolet-Cadillac

Purchase a used car These two guys were very friendly and helpful. Made purchasing our vehicle a good experience. We would highly recommend them to everyone. Job well do These two guys were very friendly and helpful. Made purchasing our vehicle a good experience. We would highly recommend them to everyone. Job well done!!! More

Great customer service I went to RO expecting to be given the run around, as my credit isn't the greatest, but Darren was able to help me out and found a car I love and coul I went to RO expecting to be given the run around, as my credit isn't the greatest, but Darren was able to help me out and found a car I love and could afford! I was able to have a low down payment and stayed in my budget! I love that he went above and beyond and wouldn't let me walk out empty handed! My 2012 Toyota Corolla is amazing. More

Great service. On Vacation with my family, my 2014 GMA diesel truck had a problem with the DEF system. They got me in the next day. Found the problem fixed it , and On Vacation with my family, my 2014 GMA diesel truck had a problem with the DEF system. They got me in the next day. Found the problem fixed it , and had me back on the road. Was very happy. Nothing like the feeling being 550 miles from home and your truck will not get you home. More

Work on Airconditioner I took my daughters 2012 Ford Escape to them to look at air conditioner. She was told they would have to put a dye in it and drive for a week and half I took my daughters 2012 Ford Escape to them to look at air conditioner. She was told they would have to put a dye in it and drive for a week and half then bring back for them to look at it. She returned with it on 6/20 at 7:00 am they did not look at it until we phoned them at 3:30 to check on it, stated they would get back with us. They left my daughter a msg which she returned and told them they needed to speak to her father. He called them they told him my daughter gave them permission to keep over night. After 3 days of run around from them and getting ugly with them we were able to pick the car up and wanted to be charged again for what was previously paid for. We drove the car for 3 days and the air stopped again. We returned to Royal Oaks they told us we would have to bring it back 5 days later. We returned it they proceeded to tell us we was not running the air correctly. They kept the car phoned our extended warranty people they stated it should have all been fixed the first time it was in their. Royal Oaks phoned us told us that the warranty people would only pay for top hose and not bottom hose and no labor since they thought it should have all been fixed the first time. They were very rude and not very accomidating. We left with the car unfixed after spending right at $1000,00 and still no air. I spoke to someone else who does ac work and they informed me that the warranty people would not pay for one hose and not the other that Royal Oaks was trying to scam us. I will never return to that to them and I will tell everbody I know not to go them. More

Worst Service After the Sale They only care about making sales. The service department is a joke. They do not fix anything, just bandaid the problem and expect you to fork over a They only care about making sales. The service department is a joke. They do not fix anything, just bandaid the problem and expect you to fork over a fortune time and time again......after months of having your vehicle and it still having the same issue. Unless you're there to buy the staff is rude and unwilling to help. Go somewhere else!!! More

A Happy Old Lady In all my years I have NEVER EVER been treated so well at a car dealership as I Have at Royal Oaks. I have been ripped off by every mechanic that I've In all my years I have NEVER EVER been treated so well at a car dealership as I Have at Royal Oaks. I have been ripped off by every mechanic that I've been to in Paducah and most dealerships since I've been divorced. So I was flabbergasted at the service and kindness and honesty and friendliness of all the staff I met. They all bend over backwards to take care of their customers. I still fee like Queen for a Day just going there to get the forever free car washes. Harold Schultz sold me the car and went out his way to see that I was satisfied and to teach me the tech stuff. I am so thrilled that I've considered standing out in front of their business with a large sign that says "Buy Your Car Here." More

Awesome customer service! Getting my first car was such a great experience! Everyone was so friendly and Doc & Robert were extremely helpful! They seemed genuinely happy to hel Getting my first car was such a great experience! Everyone was so friendly and Doc & Robert were extremely helpful! They seemed genuinely happy to help me find the best deal & the right car for me. Thanks for making it as easy as possible by working with me every step of the way! Definitely recommend! More

Amazing My experience was amazing! Taylor was very understanding and a very caring person! He helped me with everything I wanted and made sure I was satisfied My experience was amazing! Taylor was very understanding and a very caring person! He helped me with everything I wanted and made sure I was satisfied. I would recommend taylor croft to anyone that wants to buy a vehicle More

Great truck buying experience I purchased a new truck and the process could not have been easier. My salesman was helpful and explained the ins and outs of the truck. Best price I purchased a new truck and the process could not have been easier. My salesman was helpful and explained the ins and outs of the truck. Best price around and I was treated fairly for my trade. Highly recommended. More

Daughter's first car Devin was incredibly helpful in helping us find the perfect first car for my 16 year old daughter. When the first option, which she had her heart set Devin was incredibly helpful in helping us find the perfect first car for my 16 year old daughter. When the first option, which she had her heart set on, didn't work out, Devin found her a replacement. She loves her new car! More