Royal Pre-Owned Super Center

Don't Buy From Out Of Town I was so disappointed with my experience with the Royal car dealership. I saw a car that I wanted and the deal happened very quickly. My sales p I was so disappointed with my experience with the Royal car dealership. I saw a car that I wanted and the deal happened very quickly. My sales person even drove it from Tucson to Phoenix to me that same day. I was assured that i had a 3 day money back guarantee. 2 week fix what we needed if needed 2000 mile warrantee from this family owned company. Well my sales gal Simone Sesler was supposed to arrive at 5pm and didn’t arrive until 5:45. I had to extend my nanny so I could test drive with her and sigh all the paperwork. By that time it was already dusk. The person picking her up was waiting about 15min away so I offered to drive her to them since i had my new car. The next day, when I was able to take a closer look at he car, in the daylight, I noticed: 1. Scratched on the hood 2. Dirt in the rubber where the convertible roof latches. 3. The display for the navigation system had splotches over it making it difficult to see. I brought these items to the dealerships attention ASAP on Jan 6th and even sent very high resolution pictures so they could see it too. 

Simone told me I would have to talk to Eddie and cc’ed him on the email. Eddie left me a message when I was at work on Jan 8th and I followed up again. 

Jan 9th Simone emailed me and CC’ed Eddie asking me to call him despite my request for him to email me. and waited two days for a reply from Eddie, the manager on Jan 8th. He told me that I needed to drive the car down to Tucson for then to see. 

On Jan 9th I received this message from Eddie:
Hello Danielle,   I was talking with Simone and she was saying something about a re detail , some scratches that need to be buffed and a smudge on the screen.   I’ll be glad to buff the scratches and re clean the car the next time you are down here in Tucson. Unfortunately I do not have any facilities as part of our company in Phoenix. The smudge on the screen I’m not sure if it will wipe off but again would need to see it. 
I replied two hours later with, 
“Eddie,  That isn't helpful. I don't go to Tucson, ever. I also can't take a day off work and sit down there waiting for the car. I was also assured that if I purchased from far away that you would do what needed to be done from afar to help out.  DId you see the pictures I sent? I would be happy to send more if you would like. I mean I basically bought a car sight unseen from you and even signed off on the odometer readings being miles that weren't even driven by me.  I would like you, in good faith, to take care of these minor items. Had I purchased the car down there, I would have requested the same thing.  This isn't leaving me with a good feeling for your family-owned company. “

and received no response. 

Again. 

So on the 11th I emailed Eddie again: 

“Eddie, I’m highly dissatisfied at how this matter is being handled.  I wanted to let you know first I’ll be going to the owner of your company and posting my impression with choosing to buy a car from your company.  At this point, the delay in response and lack of ability to rectify this situation leaves me regretting doing a deal with you.  “

Never ever got a response. 
 This contradicted what I was assured when questioning buying a car from far away. Simone told me that the mini dealership closest to me would help but that I would have to contact Royal first. I was so appalled at the lack of concern, response, and action.... I would have expected this from a big box dealership but not a locally family owned. Please don’t purchase a car from this dealership sight unseen or far away. They do not back up their word. More

Matt Ruiz & the Mini Cooper of Tucson staff are those most awesome experience I’ve ever had when buying a car! Will recommend to every! most awesome experience I’ve ever had when buying a car! Will recommend to every! More

The only place in AZ that I will ever by a Mini. This dealership and Matt Ruiz should be the model in which all car deals should be made! dealership and Matt Ruiz should be the model in which all car deals should be made! More

Simone was awesome. She made the process so smooth and was very helpful. We were in and out with no problems. I highly recommend her. was very helpful. We were in and out with no problems. I highly recommend her. More

Smooth Matt headed up a team focused on my needs The team knew their product well and were able to match me to the model best suited to me. They whole proce Matt headed up a team focused on my needs The team knew their product well and were able to match me to the model best suited to me. They whole process was smooth. I’m very happy with my clubman. Hope the 2003 Cooper I traded in went to a good home More

Very good dealership Excellent service had the best experience with this dealership out of many over the years. Honest.with no complaints. First time mini owner very plea Excellent service had the best experience with this dealership out of many over the years. Honest.with no complaints. First time mini owner very pleased. More

Best car buying experience ever. Very happy with my purchas My experience was great! Everyone was super professional and knowledgeable. Facilities were clean. Super friendly staff. Easy to deal with. Great f My experience was great! Everyone was super professional and knowledgeable. Facilities were clean. Super friendly staff. Easy to deal with. Great follow up and ease of transaction More

Great Experience I was so excited to be picking up my 10th Free car from Mary Kay! Im so glad the dealership Mary Kay chose was Royal Mini Of Tucson! I earned this cu I was so excited to be picking up my 10th Free car from Mary Kay! Im so glad the dealership Mary Kay chose was Royal Mini Of Tucson! I earned this cute little mini and Matt and Eddie made picking it up so much fun! They had roses for me and made me feel like a princess! The dealership was awesome and this cute car...well I cant say enough about how fun it is to drive! Thanks for making my expwrience great Royal Mini Cooper of Tucson! Christie Hunt More

First Experience of Purchasing a 2020 MINI SE I have been in the market for a 2-door electric vehicle for about three months now. Because they only offer 4-door vehicles for the masses, Tesla was I have been in the market for a 2-door electric vehicle for about three months now. Because they only offer 4-door vehicles for the masses, Tesla was out (although I like many of the features their vehicles have). I know people in Tucson who own a Tesla Model 3 and a MINI, and both love their cars (but probably for somewhat different reasons). As I understand it, the MINI SE is set for deliveries to the US in late March 2020. While final detailing seems to be a work in progress, it is safe to say that the SE will simply be a fully electric variant of the successful MINI S. My guess is that a similar strategy will be employed throughout the US in coming years. It's just the next logical step. Electrify your existing successful platforms! While I consider myself an environmentally and sustainability conscious person, those were only a couple of the reasons for my choice of going electric in general, and going with a MINI in particular. There are simply fewer moving parts with electric vehicles! MINI is an established brand. MINI still relies on traditional dealership networks where you can meet with sales and service advisors on the phone or in person. I first started interacting with MINI of Tucson via email, text messaging, etc. to make general inquiries about the MINI SE. On December 6, 2019 I met with Simone Sesler at MINI of Tucson. Because the SE models are not yet on display in Tucson, she showed me all the features and functions on the 2020 MINI S so I could gain some familiarity with the vehicle. I loved it! The MINI S is exactly the type of vehicle I need for my lifestyle. The SE will simply allow me to take the next logical step, and go electric. The plan Simone, her manager, and I worked out calls for selling before --or trading in-- my existing vehicle (a 2012 Jeep Wrangler Sport Soft Top), and then financing through MINI. Any required service will be performed at MINI of Tucson as well. There was absolutely no pressure placed on me to purchase anything! Nobody tried to draw me in for the purchase of an SE only to then try to steer me toward a MINI S. We stayed focused on the SE, because going electric is the primary motivator for me, and the reason I'm in the market now. If Jeep offered some sort of EV, I would have probably looked at them first, but they don't. I was absolutely amazed at Simone's knowledge of the MINI S platform! If I didn't know better, I'd swear she's a gearhead. I had already researched both the MINI S and (to a lesser extent the SE because there's still somewhat limited information available), found that Simone's presentation of the data was almost verbatim what is out there. I think Simone is very committed to the MINI brand. You've got to believe in something before you can sell it, and Simone does. I have every intention of continuing the pursuit of a MINI SE. I will purchase it through MINI of Tucson, and Simone will be the sales advisor with whom I'll interact. More

This dealership is terrible. They are not helpful will waste your time and they don’t respect the customer. I would stay far away from these guys!!!!! waste your time and they don’t respect the customer. I would stay far away from these guys!!!!! More