Royal South Toyota Scion - Service Center

On Thursday (6-19-2025) My 88 year old mother Shirley had an appointment for a RECALL about the vehicles battery on her 2017 RAV4. She had to pay $39.?? for the labor, and when she questioned that, she was r an appointment for a RECALL about the vehicles battery on her 2017 RAV4. She had to pay $39.?? for the labor, and when she questioned that, she was rudely spoke to by the service advisor stating “ there’s just no pleasing you “ I was a service writer for over 15 years with several classes and awards, and I never heard of charging a customer for anything that pertains to a recall, because that is all figured in on the billing warranty flat rate that the dealership sends to the manufacturer for their reimbursement! So my question is when did it change that a customer pays for labor for a recall? More

My repeated visits here were a nightmare. They made unnecessary, botched repairs on my car. Three visits and THOUSANDS of dollars later, my car has the same problem/trouble code it did when I They made unnecessary, botched repairs on my car. Three visits and THOUSANDS of dollars later, my car has the same problem/trouble code it did when I first brought it in. The repairs were carelessly done every time (not reattaching the glovebox, gasoline leaking from the engine, forgetting to tighten bolts) but most importantly, they failed to fix the issue. I paid for separate repairs as the story changed, none of which fixed my car. When I lost confidence and refused a fourth visit for the same trouble code, they would not give me even a partial refund and claimed the repairs were exploratory. This is a classic example of how women are taken advantage of and targeted by this industry. I was told twice the repairs would fix my car, and I believed them. In the end I was overcharged and forced into unnecessary and sloppy repairs, with absolutely nothing to show for it. I am reporting this business. More

I took my new vehicle in for toyotacare 10,000mi maintenance. Beforehand I checked fluid levels and marked my tires to make sure they got rotated as I've been burned in the past at other auto shops. maintenance. Beforehand I checked fluid levels and marked my tires to make sure they got rotated as I've been burned in the past at other auto shops. When they were finished, I was given a several page readout of everything that was performed. My wiper fluid was still almost empty and my tires had not been rotated as stated they were. I went back in and explained to a service dept man up front what I found and stated how can I trust that all the other items on the checklist were even done. I told him I want another tech to redo the entire checklist. Afterward, he came back and said that he had the service manager redo it. The tires were rotated this time. However, the lugnuts are on way too tight that I would be unable to change a tire if I get a flat, I smell a burning smell each day that I drive it and it has been over 3 weeks since that appointment, and some settings on my vehicle have been reset including a trip A mileage that I am unable to reset and get the total mileage back on the screen. Idk if the battery was unhooked at the appointment causing this to happen or if there had been some sort of software update. Regardless, Idk why still having a burning smell after over 3 weeks and I cannot trust to take it back there again if I was lied to by the original tech about simple checklist items being done. It's not a free new vehicle ToyotaCare maintenance 2 yrs or 25,000 mile. It's paid for in the price of buying the vehicle. I didn't pay to be lied to. And I'm sure Toyota wouldn't appreciate it as I'm sure they compensate dealerships participating in this program. More

Scheduled an appointment for 10:15. Got there about 10:00 AM. At 11:30 the service rep came out and said I had a nail in my tire and it would take 15 to 20 minutes to fix. At 11:55 I we Got there about 10:00 AM. At 11:30 the service rep came out and said I had a nail in my tire and it would take 15 to 20 minutes to fix. At 11:55 I went to the desk and the car was just being lifted up on the rack. I complained that 2 hours for a 10,000 mile maintenance check was ridiculous. They didn't charge for the tire plug, but I still wondered why did I make an appointment? More

Extremely satisfied with service on my car. The tires we purchased are excellent. Everyone was super nice & helpful. Thank you. purchased are excellent. Everyone was super nice & helpful. Thank you. More

Good service and personal work at Royal South Toyota. Appreciate that for our car. Will plan on returning for future services. Thank you. Eric and Barb. Appreciate that for our car. Will plan on returning for future services. Thank you. Eric and Barb. More

Very good and quick job of taking care of my safety recall on my Tacoma. Have always been happy with the service I received. They do an exceptional job each and every time. recall on my Tacoma. Have always been happy with the service I received. They do an exceptional job each and every time. More

I have three Toyotas that I take to Royal. Sam and Mike are excellent facilitators, and they answer my many questions. I fully trust the Service at this well run facility. are excellent facilitators, and they answer my many questions. I fully trust the Service at this well run facility. More

From start to finish service and employees EXCELLENT!! All aspects of service and employees excellent. Five stars!!! Received estimate and updates. Shuttle driver was very nice, and called to notify of his All aspects of service and employees excellent. Five stars!!! Received estimate and updates. Shuttle driver was very nice, and called to notify of his arrival at my pick-up spot. DDM. More

Periodic maintenance As this was my first visit to Royal South, I was impressed by the efficiency of the Service Writer and ease of drop off. I've owned my car nearly a de As this was my first visit to Royal South, I was impressed by the efficiency of the Service Writer and ease of drop off. I've owned my car nearly a decade and, although it isn't particularly high milage for it's age, I do anticipate an occasional up-charge for problems that aren't immediately apparent. However, I got in quickly, was evaluated quickly, informed of suggested replacements of filters and rubber, and was out in about an hour. One comment, I could do without the day-time TV programs in the customer lounge. Aside from that it was a good experience and, lucky, with in walking distance of my house. I'll be back. More