Royal South Toyota Scion - Service Center

Not worth your time I had a minor mechanical issue that needed to be resolved. I called Royal twice and received quotes for the parts and service. I paid for the parts an I had a minor mechanical issue that needed to be resolved. I called Royal twice and received quotes for the parts and service. I paid for the parts and made an appointment the following week for the service. I was quoted (both times) that the service would take approximately 0.5 hour and that the cost came to $51. I've been sitting here waiting for half an hour when someone comes in and tells me that the work will take 2 hours (not half an hour) and the cost would be $204, not $51. I'm sorry, I know that it's the best estimate however this is seriously way off the mark. More

Just plain bad I had a very bad experience at Royal South previously and then after a visit that I had to do with them because it was recall work that was being done I had a very bad experience at Royal South previously and then after a visit that I had to do with them because it was recall work that was being done that actually went, my wife took our other vehicle there and I truly think they took advantage of her as a woman and thinking she doesn't any better. They weren't straightforward and didn't communicate on what they were doing or how much it was going to cost until they handed her the bill. They also didn't even bother to reset the change oil light even though when asked their records apparently stated it was done. I will NOT go back to Royal South. More

Horrible treatment I had an oil consumption test performed by this dealership, and my vehicle failed the test. The test was completed about three weeks before moving to I had an oil consumption test performed by this dealership, and my vehicle failed the test. The test was completed about three weeks before moving to a new state. I was assured that the results of the test would be logged into the National Service History, and the new dealer would be able to see the results of this test. However, the results were entered incorrectly, and the new dealer is unable to see that I failed the test. No big deal -- EXCEPT TOYOTA ROYAL SOUTH REFUSES TO CORRECT THEIR MISTAKE! Chris Stucky is NOT a man of his word. More

Good people - good work As a long-time customer of Royal South, I have been continuously pleased when buying a car or truck and whenever I need service. I have purchased fou As a long-time customer of Royal South, I have been continuously pleased when buying a car or truck and whenever I need service. I have purchased four vehicles (2 new, 2 used) in the last several years and each has been an easy and enjoyable experience. Their service department is top-notch, work is done right and on time. Whenever I have a question or a problem, they have had the answers and the solutions. More

Body Shop Work I had a couple of self-inflicted bumps and dents in my 2014 Tundra that I wanted to get fixed and Royal Toyota's Collision Center provided everything I had a couple of self-inflicted bumps and dents in my 2014 Tundra that I wanted to get fixed and Royal Toyota's Collision Center provided everything I needed. From the estimate where several options were discussed and they provided solid recommendations, through the repair and delivery process, each step went smoothly. The repairs were completed on time and within the cost estimate provided. They know what they are doing and they do it well. More

BEST PLACE Best service ever . . . everyone seems genuinely interested in you and your car and passionate about being there and in what they do. They really car Best service ever . . . everyone seems genuinely interested in you and your car and passionate about being there and in what they do. They really care! Have complete confidence about Royal South Toyota; would go there always no question for any service I needed. Professionals. Takes the worry out of everything. You will be well taken care of. Go there just to see the waiting area!!! and say hi! I'm sure they'd bring you fresh coffee.:) It blows me away. Great people; greatest car experience I've ever had. Go there for a great experience!!! You'll be encouraged! More

Top-Notch Customer Service!!! I recently got my 2011 Toyota RAV 4 back from the Royal South Collision Center, and I am incredibly impressed with the customer service I received, I recently got my 2011 Toyota RAV 4 back from the Royal South Collision Center, and I am incredibly impressed with the customer service I received, as well as the repairs on my vehicle. My car was damaged in a parking lot, and I was a little unsure of the process involved with filing a claim through the responsible party's insurance. Kris Todd was knowledgeable, patient, thorough, helpful, and great about keeping in touch with me through the repair process. He helped me file a claim with the responsible party's insurance and coached me over the phone as I was describing the car damage to the insurer. He contacted the rental car agency and had them come pick me up the day I left my car with Royal South. He walked me through the timeline of having the repairs done on my car. He also called me early in the day yesterday and alerted me that my car would be ready for me by the end of the day, which gave me plenty of time to make plans to get over there at 5:00pm. I would absolutely return here if I needed car repairs! I have also had equally pleasing experiences with routine maintenance done on my car in the service department. I can tell Royal South really prides itself on great customer service and convenience--for a single mom who is run ragged more often than not, that's something I really appreciated! Thanks, Royal South! More

Poos service from sales department I bought an item from service department due to miscommunication they shipped the wrong item. Initially they offered to exchange the item but they lat I bought an item from service department due to miscommunication they shipped the wrong item. Initially they offered to exchange the item but they later refused to exchange it and I have been charged for the shipping fee. If you looking for return of the parts for any reason please be careful. More

As the owner of three Toyota vehicles, I depend on exceptional quality service. You won't find a more courteous and dedicated service professional than Matt Warren. John Correll Linton, Indiana exceptional quality service. You won't find a more courteous and dedicated service professional than Matt Warren. John Correll Linton, Indiana More

Two thumbs up for competence, friendliness, and integrity. I had a recall for my spare tire mechanism. When I left that day the men in the service dept not only had agreed to replace that part but integrity. I had a recall for my spare tire mechanism. When I left that day the men in the service dept not only had agreed to replace that part but the whole frame as well. They gave me a loaner and when I picked up my truck it was as if I had a brand new vehicle. I brought it back twice and they fixed the problem without charge both times. I highly recommend this dealership. More