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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
2,057 Reviews
Call Dealership (915) 845-4321
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5655 S Desert Blvd

El Paso, TX

79932

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Showing 2,057 reviews

December 02, 2023

I gave my phone number 3 times, and they still sent the ready for pick up message to the wrong number. More

by dante.sarabia92
Recommend Dealer
Yes
Employees Worked With
Taylor
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Dec 04, 2023 -

Rudolph Honda responded

Dante, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

December 01, 2023

Excellent service provided by Francisco Espinoza Francisco went above and beyond to find me credit so I could buy a car for my wife!! More

by fernando.deleon89
Recommend Dealer
Yes
Employees Worked With
Heather Hinojos, Heather Hinojos
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Dec 01, 2023 -

Rudolph Honda responded

Thank you, Fernando, for sharing your thoughts about your experience with Rudolph Honda. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 30, 2023

Dealer asking $7k more than trade value. ..me repeat customer would like $5 k especially repeat customer (bought three new vehicles since 2019)....honor the dedication no More

by Jonty143
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Alex Tarin
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Nov 30, 2023 -

Rudolph Honda responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 30, 2023

Very nice and polite , everybody very professional. The waiting time minimum. I loved the service . More

by Antonia castaneda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lam Nguyen, Joseph Cuellar
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Dec 01, 2023 -

Rudolph Honda responded

Antonia, thank you for choosing Rudolph Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

November 29, 2023

Quick and easy access. Clear understanding of the service and the cost. Very comfortable waiting area, with extremely kind employees. Timely service! More

by talljudge1
Recommend Dealer
Yes
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Nov 29, 2023 -

Rudolph Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

November 29, 2023

Very good and fast The service was fast Mathew very kind and clear explanation for the work done More

by honda2012
Recommend Dealer
Yes
Employees Worked With
Mathew
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Nov 30, 2023 -

Rudolph Honda responded

Thanks for sharing your thoughts about your experience with Rudolph Honda. We appreciate your business and hope to see you again soon! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

November 29, 2023

Un excelente y amable trato Dispuestos a ayudar, hicieron el trámite muy fácil, me mostraron varias opciones More

by delamora.antonio
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Alex Tarin
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Nov 30, 2023 -

Rudolph Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Honda, Antonio, we look forward to having you as one of our valued customers for many more years to come! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

November 28, 2023

Always room for improvement. Service takes along time to accomplish, but it is good service. More

by laschangas3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Morales and Alan Kaplan
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Nov 28, 2023 -

Rudolph Honda responded

Thanks for sharing about your experience with Rudolph Honda. Lorenzo, Alan, and our team appreciate your business and hope to see you again soon! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

November 28, 2023

Excellent experience, issue with my vehicle was resolved. Looking forward my next oil change service at Rudolph More

by padilla.ricardo
Recommend Dealer
Yes
Employees Worked With
Rick B
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Nov 29, 2023 -

Rudolph Honda responded

Ricardo, Thank you for the kind words for our service department! We look forward to sharing your compliments with Rick and our team. Please don't hesitate to let us know if we can be of further assistance. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

November 26, 2023

Lucas was very personable and remembered me from three years ago, when I leased my Honda! Now, that’s great customer service! More

by CMB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Grendahl, Franciso Espinoza
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Nov 27, 2023 -

Rudolph Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lucas met your expectations. Thank you again for choosing Rudolph Honda, we look forward to having you as one of our valued customers for many more years to come! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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