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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
2,054 Reviews
Call Dealership (915) 845-4321
View Awards

5655 S Desert Blvd

El Paso, TX

79932

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Showing 2,054 reviews

September 18, 2023

Only thing that upsets me is not getting a response over my bad experience at Rudolph More

by jmartinez918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lane, Natali Tarin
Report | Print
Sep 19, 2023 -

Rudolph Honda responded

Thank you for taking my call. Your opinion is very important to us. I'm glad we were able to get more to your side of the story and able to determine it was the time it took to replace the tire. After speaking with you, we could have definitely helped saved you time during your visit. Like I mentioned, we will take this as a training opportunity to ensure this doesn't happen in the future. Thank you again for your time and we hope to continue earning your business. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

Sep 19, 2023 -

jmartinez918 responded

I guess Rudolph Chevrolet spoiled me, staff especially Bernie, who provided exceptional service and were always wanting to make sure I was satisfied. But, I can’t get it out of my mind how I was being taken advantaged of over my tires incident. First needing 2 tires that were unrepairable with nails plus need for an alignment. Then after finding out I had Road Hazard coverage I just needed 1 tire replaced & no alignment needed. I want to trust those individuals that provide my service and now I’m leery about my future visits at Rudolph Honda. Juan Martinez (915)269-2866

September 16, 2023

.not too happy as I refinanced my car and received no incentives unlike when I leased my cars More

by a3l1l9i
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lam Nguyen, Gabriel Luna
Report | Print
Sep 18, 2023 -

Rudolph Honda responded

Thank you for choosing Rudolph Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 15, 2023

My vehicle was in and out fast. Edith Perez had great customer service. Good Job! More

by YADIRA_VALENZUELA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks, Claudia Aguilar, Edith Perez
Report | Print
Sep 18, 2023 -

Rudolph Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 15, 2023

Rudolph Honda’s Service is very professional and friendly. I would highly recommend them to anyone. More

by kathysievek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Aguilar
Report | Print
Sep 18, 2023 -

Rudolph Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 15, 2023

Great attention and always leaves my car ready promptly and let’s me know of any other issues. More

by LORRAINESANDOVAL84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy
Report | Print
Sep 18, 2023 -

Rudolph Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Honda, we look forward to having you as a valued customer for many years to come! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 13, 2023

It is clean, very punctual and professional. I was happy with their service. Naomi was very friendly and professional. Thank you. More

by Lcmills1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
First name Naomi
Report | Print
Sep 13, 2023 -

Rudolph Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 13, 2023

Very professional and respectful, Mr Edgar Flores was very knowledgeable and helpful when it came to my decision More

by simonmon44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Flores
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Sep 13, 2023 -

Rudolph Honda responded

Thank you for your business and this review. We're happy to hear Edgar was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 13, 2023

Awesome fast CLEAN curteous and maintain good communication with the status of my vehicle. Excellent More

by vabruna55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ayala, Brian Lane, Lam Nguyen, Carlyle Meeks, Claudia Aguilar, Juan Perez Jr., Natali Tarin
Report | Print
Sep 13, 2023 -

Rudolph Honda responded

Thanks for sharing your thoughts about your experience with Rudolph Honda. We appreciate your business and hope to see you again soon! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 13, 2023

Service Dept did a terrific job. The overall experience was superb! Thank you I appreciate it. More

by Rons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mechanics, Natali Tarin
Report | Print
Sep 13, 2023 -

Rudolph Honda responded

Thank you so much for your kind review! I will pass it along to the Service Team. Hope you have an amazing day! Claudia Aguilar Service Manager Rudolph Honda

September 13, 2023

The service team took great care to make sure my Honda was returned to me in excellent condition. I really appreciate the car wash and window polish and floor mats vacuumed. More

by gohman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks, Claudia Aguilar, Natali Tarin
Report | Print
Sep 14, 2023 -

Rudolph Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

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