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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
2,048 Reviews
Call Dealership (915) 845-4321
View Awards

5655 S Desert Blvd

El Paso, TX

79932

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Showing 2,048 reviews

August 30, 2023

I went in for four different recalls, and they did a service job on it as well runs great More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
Aug 30, 2023 -

Rudolph Honda responded

Cheryl, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

August 30, 2023

Great job all around especially the service department. Fast abd reliable. Will be back again More

by barrykey1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Arroyos
Report | Print
Aug 30, 2023 -

Rudolph Honda responded

Barry, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

Aug 30, 2023 -

barrykey1976 responded

Of Course! Thanks for the response.

August 30, 2023

I am not happy with the time it took to perform my requested service. I have written a letter of complaint to the service manager. More

by epph938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Ray
Report | Print
Aug 30, 2023 -

Rudolph Honda responded

Hi Esther, Thank you for taking the time to give us your feedback as well as taking the time to type up a letter for us. Your opinion is important and we take it very seriously. I apologize that we weren't able to meet your expectations during your last visit. Our goal is to have your vehicle ready asap but our business is still old fashion in the sense that it requires two human hands to get the job done and at times repairs can take longer than even what we estimate. Other than the wait time we hope that the Advisor and Service staff treated you in a friendly manner and kept you updated on your vehicle as that IS something that's within our control. We hope that in the future if you decide to grant us your business again that the traffic has diminished enough to have you in and out in no time. Again, I apologize. Claudia Aguilar Service Manager Rudolph Honda

August 30, 2023

Don Miguel was attentive and very knowledgeable. Dont like being forced into packages that I didn't want to buy. More

by urbinajesus
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Hinojos, Lam Nguyen, Miguel Chavez
Report | Print
Aug 31, 2023 -

Rudolph Honda responded

We're sorry to hear you weren't fully satisfied with your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you wouldn't mind continuing the conversation, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

August 29, 2023

Regular Service on t’he front desk Sotmeti mes they take to l’ONG to answer t’he phone More

by imaeljim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I Don’t Know t’he name
Report | Print
Aug 30, 2023 -

Rudolph Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

August 29, 2023

The process was very quick. Joseph Cuellar was very helpful and answered all of my questions. More

by salthoff
Recommend Dealer
Yes
Employees Worked With
Lam Nguyen, Joseph Cuellar
Report | Print
Aug 29, 2023 -

Rudolph Honda responded

Thank you for your business and this review. We're happy to hear Joseph was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

August 29, 2023

Speedy service polite very helpful my car was clean and running better than before I brought it in More

by BENBURIED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
Aug 30, 2023 -

Rudolph Honda responded

BEn, Thanks for sharing your thoughts about your experience with Rudolph Honda. Natali and our team appreciate your business and hope to see you again soon! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

August 29, 2023

As I wrote in the rating I sent on in before, I was extremely pleased with the Rudolph Honda service I received, and on two separate occasions. I live just north of downtown, so the drive to Rudolph is More

by TESCHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca. (I forget her surname.), Joseph Cuellar
Report | Print
Aug 30, 2023 -

Rudolph Honda responded

Thank you! Joseph and Bianca appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

Aug 30, 2023 -

TESCHNER responded

Always glad to stay in touch. You run a truly great Service Department.

August 29, 2023

I really like the service Rudolph Honda because they keep me informed about the process of my vehicle 's service and price, excellent customer service 👏. More

by LANCHOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Neessen, Brian Lane, Natali Tarin
Report | Print
Aug 30, 2023 -

Rudolph Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

August 28, 2023

Excellent and timely service. I was in and out far more quickly than I expected, and the communication was great each step of the way. Thank you! More

by KCKOPREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
Aug 28, 2023 -

Rudolph Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Honda! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

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