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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
2,054 Reviews
Call Dealership (915) 845-4321
View Awards

5655 S Desert Blvd

El Paso, TX

79932

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Showing 2,054 reviews

September 06, 2023

Such great and fast service. Very professional. Windshield looks perfect. No marks of any kind. More

by annwarnrphx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Queen, Claudia Aguilar, Edith Perez
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Sep 06, 2023 -

Rudolph Honda responded

Thanks for sharing your thoughts about your experience with Rudolph Honda. We appreciate your business and hope to see you again soon! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 04, 2023

Service Department was great, from the adviser to the porter. My 2013 Honda pilot was repaired and out the door in no time. I will definitely be back. More

by paq1ui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick B. Service department
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Sep 05, 2023 -

Rudolph Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 02, 2023

Always friendly service, not always fast but always great customer service which is why I keep coming back. This visit was just an oil change and it was done quickly! More

by LAURAGLASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
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Sep 04, 2023 -

Rudolph Honda responded

Laura, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Honda, Natali, and our team look forward to having you as a valued customer for many years to come! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 02, 2023

Great customer service from a gentleman that gave us a ticket for the food truck. Eventhough he was not the one that helped us. Thank you More

by YESBELTKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Queen, Natali Tarin
Report | Print
Sep 04, 2023 -

Rudolph Honda responded

Thanks for sharing your thoughts about your experience with Rudolph Honda. Kathryn and Natali appreciate your business and hope to see you again soon! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

September 02, 2023

Thank you for your attention and your service we were very happy for everything you did it for us More

by vsan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noemi at service
Report | Print
Sep 04, 2023 -

Rudolph Honda responded

Thank you for your very kind review. Noemi and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

August 31, 2023

Have been going there for 20 years and have had no issues. Keep Up the good work More

by bockmillerrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gutierrez, Carlyle Meeks, Claudia Aguilar, Ricardo Knox, Edgar Flores, Edith Perez, Joseph Cuellar, Natali Tarin
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Sep 01, 2023 -

Rudolph Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

August 30, 2023

I went in for four different recalls, and they did a service job on it as well runs great More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
Aug 30, 2023 -

Rudolph Honda responded

Cheryl, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

August 30, 2023

Great job all around especially the service department. Fast abd reliable. Will be back again More

by barrykey1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Arroyos
Report | Print
Aug 30, 2023 -

Rudolph Honda responded

Barry, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Honda. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

Aug 30, 2023 -

barrykey1976 responded

Of Course! Thanks for the response.

August 30, 2023

I am not happy with the time it took to perform my requested service. I have written a letter of complaint to the service manager. More

by epph938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie Ray
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Aug 30, 2023 -

Rudolph Honda responded

Hi Esther, Thank you for taking the time to give us your feedback as well as taking the time to type up a letter for us. Your opinion is important and we take it very seriously. I apologize that we weren't able to meet your expectations during your last visit. Our goal is to have your vehicle ready asap but our business is still old fashion in the sense that it requires two human hands to get the job done and at times repairs can take longer than even what we estimate. Other than the wait time we hope that the Advisor and Service staff treated you in a friendly manner and kept you updated on your vehicle as that IS something that's within our control. We hope that in the future if you decide to grant us your business again that the traffic has diminished enough to have you in and out in no time. Again, I apologize. Claudia Aguilar Service Manager Rudolph Honda

August 30, 2023

Don Miguel was attentive and very knowledgeable. Dont like being forced into packages that I didn't want to buy. More

by urbinajesus
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Hinojos, Lam Nguyen, Miguel Chavez
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Aug 31, 2023 -

Rudolph Honda responded

We're sorry to hear you weren't fully satisfied with your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you wouldn't mind continuing the conversation, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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