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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
2,045 Reviews
Call Dealership (915) 845-4321
View Awards

5655 S Desert Blvd

El Paso, TX

79932

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Showing 2,044 reviews

July 12, 2023

I had a very good experience and the sale was very smooth and everyone was super helpful More

by AHMAD.BARAZI123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Hinojos, Brian Lane, Edith Perez
Report | Print
Jul 13, 2023 -

Rudolph Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Honda. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

July 11, 2023

Service Manager was very condescending and rude. I was not informed that there would be a significant charge for a replacement that was originally offered at no cost. When I questioned the charge More

by jcarter.8030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claudia, Natali Tarin
Report | Print
Jul 11, 2023 -

Rudolph Honda responded

Hi Mrs. Carter, I’m sorry you felt that way. As per our conversation 7 months ago when we first agreed to help you we told you we would help by installing your part free of charge due to your very compelling situation you had going at the time. This meeting took place not only with me and you but the Shop Forman and the Service Advisor. Because of the length of time you took to come back to redeem this offer and after several attempts of the Advisor’s trying to reach you (to see when you were making it in), we had put everything in your client file notes so that the arrangement would not be forgotten. At no point did I call you any names as I was simply explaining the original agreement with you. I offered you a 20% discount after the fact because I understood. At the end of the day we honored an agreement 7 months later that didn’t have to go past 30 days once your parts arrived. Especially when we gave you several notices in between those 7 months. Again, I’m sorry how things transpired for you and we hope you continue to have a good day. Claudia Aguilar Service Manager

Jul 11, 2023 -

jcarter.8030 responded

I do not want to get into an email conflict with you, but want to be clear that when you said you would replace the camera at no cost, at no time did anyone state that it was labor only. I would not have agreed if I had been advised of the cost to me. Especially since it was such an expensive part that I have no idea what it is for. When I was notified that the part was available, I was traveling and was told it had been on backorder for several months. I was told to call Bianca to schedule and tried 3 times, but only got voice mail which hung up after a few seconds, so I did not try again. When I came in for the recall, I was told the camera was there & could be installed as well if I could come back on Monday. Again, I was not informed there would be a cost for it, even after I mentioned that it was my understanding that it would be free to me. I understand that it is installed and I must pay for it, but you should treat your customers with some respect. Rest assured that although you have plenty of customers and I am as insignificant as you have treated me, I will not be returning to Rudolph Honda for any reason, so our relationship is completed.

Jul 11, 2023 -

Rudolph Honda responded

Nor do we and since sadly you are leaving us there is no reason to reiterate our conversations anymore. I will say this, your opinion matters and we will be applying it into our training including my own to help make improvements for our future customers and their experience. Thank you for your business and I sincerely wish you the best. -Claudia

July 10, 2023

They have always been very helpful and extremely nice! They explain what needs to get done in a form that I understand and they make me feel comfortable to want to come back! More

by soniaivete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Natali Tarin
Report | Print
Jul 10, 2023 -

soniaivete responded

Thank you for your kindness and continue the great work.

Aug 01, 2023 -

Rudolph Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Honda, we look forward to having you as one of our valued customers for many more years to come! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

July 10, 2023

Dropping off my car was a breeze! I was worried that it would take a long time, but Natali kept in constant contact with me throughout the entire process. And I was texted and called More

by Dennie Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
Jul 11, 2023 -

Rudolph Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Dennie, and don't hesitate to let us know if we can be of further assistance. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

July 07, 2023

Muy buen servicio son muy amables y estoy agradecida por su servicio boy a recomendar su dealer a mis amigos y familiares gracias muchas gracias More

by FILANDRO1256
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Perez Jr.
Report | Print
Jul 10, 2023 -

Rudolph Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Honda. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

July 05, 2023

I like to use Rudolph service centers because usually they are faster than the other dealerships in town, however I recently needed a diagnosis and an oil, and differential change on my CRV. I was told t More

by homers948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noemi, Natali Tarin
Report | Print
Jul 06, 2023 -

Rudolph Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

Jul 06, 2023 -

homers948 responded

The part of my visit that didn't go as planned was the diagnosis that I initially needed, the oil changes were just additional services. I couldn't leave my car for an "at least 6 or 7 days " quoted time frame just to get a diagnosis. My email is homers948@att.net and phone is (915)240-0819

Jul 08, 2023 -

Rudolph Honda responded

I completely understand. The wait times vary depending on the influx of customers and their vehicle needs. The summer months are known not just locally but nationally as the busiest time of the year for vehicle repairs. The benefit of Rudolph’s Service Department is that we are a non-appointment facility and take in walk-ins which create a lesser wait time for our customers. Other dealerships with Appointment Only departments will have an average wait time of 2-3 weeks before your vehicle can be seen. Like I mentioned before, the 6-7 days is not always the case just in peak season. Normally thanks to our walk-in process we can get a vehicle looked at in 1-2 days. We also offer loaner vehicles to help with your transportation needs. Give me a call and I can help set one up for you. We appreciate your business and we hope we can continue earning it. Your opinion matters and helps us understand where we may have areas of opportunity to help improve our customers’ Service experience. Thank you! -Claudia Aguilar, Service Mgr.

July 03, 2023

Great service and courteous as Willie being a service manager in the Honda department get what expected More

by jtorres9557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wille Ray
Report | Print
Jul 03, 2023 -

Rudolph Honda responded

Thank you so much for choosing Rudolph Honda! Let us know if we can be of any more assistance! Lam Nguyen Sales Manager lamn@rudolphcars.com

July 03, 2023

Great Service always friendly and fast. The wait is never to long and they explain everything very well. More

by KYLEGORHAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
Jul 03, 2023 -

Rudolph Honda responded

Thank you so much for choosing Rudolph Honda! Let us know if we can be of any more assistance! Hope to see you again soon!! Lam Nguyen Sales Manager lamn@rudolphcars.com

July 03, 2023

The dealership was very helpful and responsive in addressing my service needs and in communicating with me More

by Auburn1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
Jul 03, 2023 -

Rudolph Honda responded

Thank you so much for choosing Rudolph Honda! Let us know if we can be of any more assistance! Hope to see you again soon!! Lam Nguyen Sales Manager lamn@rudolphcars.com

July 03, 2023

Rudolph Honda always provides the best service for the most affordable costs. We always use them for our vehicles. More

by dds110506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
Jul 03, 2023 -

Rudolph Honda responded

Thank you so much for choosing Rudolph Honda! Let us know if we can be of any more assistance! Hope to see you again soon!! Lam Nguyen Sales Manager lamn@rudolphcars.com

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