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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
2,044 Reviews
Call Dealership (915) 845-4321
View Awards

5655 S Desert Blvd

El Paso, TX

79932

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Showing 2,044 reviews

May 05, 2023

Always great service. They try hard to schedule you as soon as possible. Prices are reasonable and service reports include reminders of needed future repairs. More

by Pura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi Gutierrez was my service advisor, Natali Tarin
Report | Print
May 05, 2023 -

Rudolph Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Honda, we look forward to having you as a valued customer for many years to come! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

May 05, 2023

The purchase was easier than buying local here in Albuquerque, NM! Everything was done online! More

by jjpadilla76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Nevarez
Report | Print
May 05, 2023 -

Rudolph Honda responded

Thank you so much for choosing Rudolph Honda! Congrats on your new purchase, and let us know if we can be of any more assistance! Dominique Valdez Sales Manager dominiquev@rudolphcars.com

May 04, 2023

I have always received Great customer service when I come in for my maintenance always! More

by ARIGGSJU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Perez Jr., Natali Tarin
Report | Print
May 04, 2023 -

Rudolph Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Honda! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

May 04, 2023

Very kind and efficient. The wait was pleasant. I appreciated the fresh bakery items also. More

by shelliepayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
May 04, 2023 -

Rudolph Honda responded

Thank you for choosing Rudolph Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

May 04, 2023

The entire service department is remarkable. Everyone has always addressed any issues or questions I have had. More

by katietrace1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gentry, Lynn McPhatter, Victor Rocha, Brian Lane, Lucas Grendahl, Edith Perez
Report | Print
May 04, 2023 -

Rudolph Honda responded

Thank you, Katie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Honda, we look forward to having you as one of our valued customers for many more years to come! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

May 04, 2023

Friendly staff. Quick service. Nice facility. Prices were not too bad. I would be happy to return for further service needs. More

by DT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
May 05, 2023 -

Rudolph Honda responded

Thank you for choosing Rudolph Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

May 04, 2023

Excellent, across the board. I worked with Adrian specifically, and he went above and beyond to help me feel comfortable in purchasing a car long distance without being able to t More

by BRANDON.H.PAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Grendahl, Adrian Nevarez, Natali Tarin
Report | Print
May 05, 2023 -

Rudolph Honda responded

Thank you, Brandon, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Adrian here at Rudolph Honda. Congratulations on your new vehicle! We look forward to working with you again! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

May 04, 2023

Rick and Willie consistently provide excellent consultation services regarding my Honda Accord. Both are professional and courteous. They ensure that services are performed in a timely manner. More

by OLGA_ARREOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie and Rick
Report | Print
May 05, 2023 -

Rudolph Honda responded

Thanks for sharing about your experience with Rick and Willie here at Rudolph Honda. We appreciate your business and hope to see you again soon! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

May 04, 2023

My visit was easy, peaceful and the oil change was done, plus all my questions were answered More

by NOELMOLINA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natali Tarin
Report | Print
May 05, 2023 -

Rudolph Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Honda, we look forward to having you as a valued customer for many years to come! Claudia Aguilar Service Manager Claudia.Aguilar@rudolphcars.com

May 03, 2023

Waited 4 days before they could even get to start work on my car, and then charged $1,600 to have A/C replaced at $169.95/hour. Makes you wonder how much the tech actually makes... Far too expensive for ser More

by Fritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler (Taylor)
Report | Print
May 03, 2023 -

Rudolph Honda responded

Hello Fritz, Thank you for taking the time to give us your feedback. I'm sorry to learn that about your experience. We strive to be better every day and without our customer feedback that wouldn't be possible. I can understand your frustration about the pricing of the dealership and the services we offer. Our Technicians are not paid $169.95 an hour, that would be awesome if they did! The door rate not only helps our business pay the entire Service Staff but also shop expenses and utilities. In return, dealerships are held at a higher standard when it comes to the experience and technology we can provide for our customers as opposed to a Mom and Pop shop. This reflects our wait times like in your case 4 days. We have a large loyal client base that trust us with their vehicles and in order to accommodate everyone sometimes wait times can be long. However, thanks to our walk-in process we are one of the only dealerships that don't have a 2-3 week wait times and can service vehicles faster. We hope we can continue earning your trust and your business in the future. Without our customers we are nothing. Hope you have a great day! Claudia Aguilar Service Manager Rudolph Honda

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