Rudolph Honda

DO NOT GIVE THESE PEOPLE YOUR MONEY. My husband took them his 2019 Type R to have the transmission looked at and paid 200$ for a transmission fluid change after them telling him the car was fine, comes home his 2019 Type R to have the transmission looked at and paid 200$ for a transmission fluid change after them telling him the car was fine, comes home to change fluid himself to see and THEY NEVER EVEN CHANGED THE TRANSMISSION FLUID. But charged him for it. We have picture proof of the oil before and the receipt to the change and videos of after. We will be looking into a lawsuit and reaching out to corporate. My husband is mechanic for the army and they messed with the wrong ones. It’s a shame people are truly this lazy now days and will screw people over in this way. With reading other reviews we seem to not be the first. Maybe taking it further will help them change their actions. This place truly sickens me and I would never give them my business or trust them to work on a toy car. Let alone a new one. More

Purchased a 2020 Honda Civic Sedan in June, 2020. Less than two months have passed and the a/c has gone out! Claudia (Service department) claims that "you are one of 4 customers with the same problem." than two months have passed and the a/c has gone out! Claudia (Service department) claims that "you are one of 4 customers with the same problem." So? Fix it! With the temperatures over 100 degrees daily, the only thing she can say is "your part is on back order and won't be in until October." OCTOBER??? We have to drive a hot box until summer's end and HOPE that this fixes the issue? Apparently Honda has had A/C issues with their Civics for quite a few years (go on line and google Honda A/C Problems) and this dealer knew about them, but never bothered to tell us about it during the sales process (deceptive trade practice?). The dealership didn't offer us a loaner so we're stuck until the part comes in. It's safe to say that this experience has soured me completely on the car and on the dealership and I doubt I will EVER buy another vehicle from Rudolph. On a related note, in 2001, I purchased a 1997 Tahoe from Rudolph and THE A/C STILL WORKS! But a brand new Honda? Nope. Do your homework on Hondas, and if air conditioning is important to you, you might want to consider a different vehicle -- and maybe a different dealer. More

Purchased a used vehicle a few weeks ago. They told me they offer the 3month/3,000 mile warranty. I still chose to purchase the extended warranty. Less than 1,000 miles and a month the a/c goes out. Take they offer the 3month/3,000 mile warranty. I still chose to purchase the extended warranty. Less than 1,000 miles and a month the a/c goes out. Take it in and leave it. Call back the following day to get an update, they tell me "the ac compressor locked up" causing a belt to snap which broke 3 other things including a problem with the alternator. The car literally died when I pulled up to the dealership. I understand these things happen. But the issue I had is the service rep tells me they have to wait for the warranty to go through. If I didn't pay the extended warranty I would have to pay out of pocket because their 3month warranty wouldn't cover it. A/C compressors usually lock up from improper fluid levels, improper lubrication or low quality coolant. The day I bought it a manager told me about their warranty saying it's to ensure they didn't sell any clunkers. Seems like something got overlooked. Now I'm stuck waiting for a vehicle I'm paying for (with extended warranty)...to get papers processed that were filled out 3 weeks ago. They were nice enough to give me a loaner but can't leave the city with it and doesn't have 3rd row seating, the reason I bought the vehicle. On top of all these current issues, the day of purchase their was a nail in the sidewall of the tire. Couldnt even take it home until the following day. Bad news from the get go. More

Very professional and excellent service. We had not purchased a vehicle in a few years and found the experience to be pleasant as the salesman was very courteous, informative and helpful in We had not purchased a vehicle in a few years and found the experience to be pleasant as the salesman was very courteous, informative and helpful in answering questions regarding the vehicle we were choosing. He was very patient and did not high pressure us at all. He was a great sales representative and was happy he was there to help us. This is the 3rd Honda we have purchased from this dealer. More

Excellent and Professional Service Very professional and excellent service. It was a very pleasant experience from looking for a car to purchasing the car.. All my questions were ans Very professional and excellent service. It was a very pleasant experience from looking for a car to purchasing the car.. All my questions were answered and they never made me feel pressured. I was very happy with my decision and will continue to buy my cars at Rudolph Honda. This is the third car I have purchased in the last seventeen years. More

Fast and easy process plus outstanding customer service starting from the sales rep Juan to the manager Manny to the Finance person Brian... Happy customer! starting from the sales rep Juan to the manager Manny to the Finance person Brian... Happy customer! More

From the moment I stepped onto the car lot I was greeted and taken care of. Joseph Cuellar listened to my wants and needs in selecting a new vehicle and was very patient with helping me find the right vehic and taken care of. Joseph Cuellar listened to my wants and needs in selecting a new vehicle and was very patient with helping me find the right vehicle for me. More

A VERY satisfied Rudolph Honda Customer Edgar Flores goes the extra mile. Over 20 years that I have been buying my Honda cars I always do it with him, He is cool, "knows to the t" all cars Edgar Flores goes the extra mile. Over 20 years that I have been buying my Honda cars I always do it with him, He is cool, "knows to the t" all cars and he is VERY responsible! More

Awesome Dealership and Customer service The Sales person and staff were awesome!! The proceed of buying our new vehicle was very smooth and within a few hours we drove off in our new vehicl The Sales person and staff were awesome!! The proceed of buying our new vehicle was very smooth and within a few hours we drove off in our new vehicle. I extremely liked that the sales person wasn't pushy at all unlike other dealerships. The Honda products sells itself. I will buy my next and all my future vehicles from Rudolph Honda!!! More

Excellent Values Based Culture Excellent Customer Service from Salesperson to Finance. The customer's needs come first. Very attentive from the time I walked in and out their door Excellent Customer Service from Salesperson to Finance. The customer's needs come first. Very attentive from the time I walked in and out their doors. More