Rudolph Honda

Recall repairs done. My seat recall was done as requested. The car wash was really good. The waiting area is always clean and drinks and popcorn are provided. My seat recall was done as requested. The car wash was really good. The waiting area is always clean and drinks and popcorn are provided. More

Great communication Rudolph Honda is always busy and are always honest about how long the job may take. I had to leave my car overnight due to the amount of work and were Rudolph Honda is always busy and are always honest about how long the job may take. I had to leave my car overnight due to the amount of work and were missing mechanics. I appreciate that they were able to get me an Uber to get me back to Rudolph and pick up my car. I won’t be going anywhere else because of Great customer service and communicating with their customers. More

Long but very well explained. Salesman Lam was really courteous, patient, and he just wanted to please my desires to trade my Honda Accord Touring Hybrid, for a different option. Salesman Lam was really courteous, patient, and he just wanted to please my desires to trade my Honda Accord Touring Hybrid, for a different option. More

My experience at the dealership was outstanding and very fri I have been coming to Rudolph Honda since 2014. I have always been treated professionally and courteously. On June 19th Bianca was very friendly and p I have been coming to Rudolph Honda since 2014. I have always been treated professionally and courteously. On June 19th Bianca was very friendly and professional. More

Great Armando and Doctor Miguel Chavez were great , I have bought 5 Honda vehicles at this dealership and always been pleased , I will be back for sure Armando and Doctor Miguel Chavez were great , I have bought 5 Honda vehicles at this dealership and always been pleased , I will be back for sure More

Nice place to enjoy looking at new models, accurate info Service was very efficient about details on model we chose, as well as kind attention towards any doubt and follow up on dates and credit options, ben Service was very efficient about details on model we chose, as well as kind attention towards any doubt and follow up on dates and credit options, benefits on the specific type of car we needed to buy More

Confident leaving my car in the hands of Rudolph and Willie when I first moved to the area my brother-in-law, Steve Mletzko service manager at Crawford Buick, recommended your service dept and Willie. Since th when I first moved to the area my brother-in-law, Steve Mletzko service manager at Crawford Buick, recommended your service dept and Willie. Since then I have been very happy and recommended your place to others. More

Making an appointment was not a waste. I've taken a Toyota vehicle for service far east and my experience everytime was: show up on time and receptionist gets your info to later have your c I've taken a Toyota vehicle for service far east and my experience everytime was: show up on time and receptionist gets your info to later have your car sit in a parking lot until its turn came around. The total opposite happened at Rudolph Honfa. Making the appointment online was a breeze and they were able to see me a couple of hours later. I showed up, went to the service receptioist and let her know why I was there and who I was there to see and she put me on hold. Not a problem. 5 minutes later, Ivan comes up to me and asks me if I have been helped, so I repeat the same little speech and he smiles ans says, " I'm Ivan". Seems that I could have been there waiting longer if it wasnt for Ivan seeing me walking around. Minutes later, my car was gone...and not to a parking lot. It was in its own spot in the garage ready for the mechanic. Ivan did mention that it would take a few hours and he offered the dealership's shuttle. I had to talk to the receptionist first though. Here is were it got uncomfortable. The receptionist was on the phone and I waited patiently on the other side of her desk where she could see me. She didnt make any eye contact and when she put the phone down, she told her coworker something and walked away without aknowledging me. I waited for her return and she got some paperwork and proceeded to walk out again so that is when I verbally got her attention to ask about the shuttle. I put my name down on a sign in sheet and she asked me to wait up to 45 minutes. I waited a little over an hour and walked over to the service desk and asked on the shuttles status. Receptionist got on the phone, called the shuttle person and said, " oh, youve been here?" Again, I could have been waiting longer if I depended on the receptionist to be on task. I went home, did a few hours of yard work and later got a call from Ivan letting me know that the car was ready. Pros. Ivan has great attention to detail and awesome customer service skills. My car was taken in for manufacturer recalls and Ivan took care of me like a valued customer. My car was also given an exterior wash! Bonus!! The not so good. The reason I took my car for service was because my wife made me. I refused to get the recalls taken care of due to my previous experience with car mechanics. For example, getting a tire change at PepBoys on North Mesa and drive away with new tires and a new TPMS error that they gave me a month's worth run-around and refused to fix. So my car has worked great for 10 years with proper maintenance at home and didn't want any unexpected surprises. Driving home, I noticed that the airbag pannel does not sit flushed with the rest of the pannel and the steering wheel column pannel is not a nice seal where the 2 pieces meet and I can see the indentations of a flat head screw driver where they pried open the steering wheel pannel. And lastly, the person manning the post that will give a customer their first impression of the whole fort. The receptionist job should really be filled by a customer service oriented person. It doesnt take but a second to aknowledge someone, regardless of how busy a person can be. A little attention to details goes a long...long way. Overall, I was happy with my experience and would definitely recommend Rudolph Honda. My pro and cons information was not a complaint, simply for informative purposes. Thanks Ivan for the great experience. More

Great Customer Service The window on my Element was stuck in the down position with a major rainstorm incoming! The service department was able to get me in and get it fixe The window on my Element was stuck in the down position with a major rainstorm incoming! The service department was able to get me in and get it fixed without an appointment. While there, they did a safety check and found my brakes were needing some service and were able to knock that out as well. More

Thank You I came in for service and everyone there is very nice and considerate. It didn't take a lot of time for them to service my car and I didn't have to wa I came in for service and everyone there is very nice and considerate. It didn't take a lot of time for them to service my car and I didn't have to wait too long. Thank you for your help. More