
Rudolph Honda
El Paso, TX
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Visit was efficient and advisor was polite, patient and knowledgeable. Shop was clean and inviting. One unpleasant experience was that when in the waiting room, popcorn was being made and when I asked for knowledgeable. Shop was clean and inviting. One unpleasant experience was that when in the waiting room, popcorn was being made and when I asked for a bag, the lady refused to give me a bag until she finished while she was handing bags of popcorn to employees and their children. One employee signaled to her that I was waiting, she handed me a bag rudely. I asked for a bag for my wife who was in the waiting area, the lady who was an employee made a face. Not nice! More
I needed to take my crv in for recalls and when called the guy I spoke to was nice but used verbiage that discouraged me from going in sooner than later. There was not a line out the door and it didnt eve the guy I spoke to was nice but used verbiage that discouraged me from going in sooner than later. There was not a line out the door and it didnt even take long to check in my car or have an estimated completed time. Zaira was very nice. However picking up my car was not an experience i wish for other women that decide to go here as i did not appreciate was how I was treated. It is understood that cars can have serious safety issues however condescending tones are not needed when asking how issues are gonna be handled neither is scoffing. Being treated in such a way caused me to bring in my father then next time I dropped off my car for the final recall. The treatment was a total switch from start to finish, I was treated with respect and such nice tones. Overall happy my recalls we taken care off but not with the guys in that service office. More
Iam not satisfied with the after sale how long does it really take to get licenses and for somebody to answer the phone but when they wanted more information I always was help to make the deal really take to get licenses and for somebody to answer the phone but when they wanted more information I always was help to make the deal More
Great service! They serviced my vehicle faster than the time they initially quoted me despite there being a line of vehicles waiting to be serviced. They serviced my vehicle faster than the time they initially quoted me despite there being a line of vehicles waiting to be serviced. More
Salvador was a wonderful ally in helping me find my car. He was professional, informative, very patient, knowledgeable and kind. He was professional, informative, very patient, knowledgeable and kind. More
Express service works out great. I needed to have a recall service and I have to drive a long distance, but Rudolph no longer offers appointments, so it makes it a challenge to get I needed to have a recall service and I have to drive a long distance, but Rudolph no longer offers appointments, so it makes it a challenge to get my recall done. More