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Rudolph Honda

El Paso, TX

Overview
Reviews
Vehicles
4.7
2,056 Reviews
Call Dealership (915) 845-4321
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5655 S Desert Blvd

El Paso, TX

79932

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Showing 2,056 reviews

September 10, 2024

Thorough inspection of my vehicle corrected problems before they became issues and I only went in for an oil change! Thanks Rudolph team! More

by MJRUTHVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks, Claudia Aguilar
Report | Print
September 10, 2024

No saben diagnosticar Mentirosos Mu y caro el servicio Los mecánicos no están especializados en algunas áreas importantes de los vehículos More

by PATYMAY_64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martha Sosa-Chavez
Report | Print
Sep 13, 2024 -

Rudolph Honda responded

Thank you for taking the time to leave a review. Your opinion is very important to us and helps us understand if there is areas of training opportunity. We're sorry we weren't able to meet your expectations during your last visit.

September 10, 2024

Over 4 hours for a simple oil change. They left the top of hood extremely oily. Not happy at all! More

by REMONTGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlyle Meeks, Claudia Aguilar
Report | Print
September 10, 2024

I took my car in for an oil change sooner then it needed due to I was going out of town. Service member seem bothered and said I didn’t need an oil change yet. My trip was almost 3500 miles round trip. I fe More

by Hondahrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Sep 13, 2024 -

Rudolph Honda responded

Thank you for taking the time to leave us a review. Your opinion is important to us and helps us understand areas or training opportunity. I'm sorry we weren't able to meet your expectations during your last visit.

September 09, 2024

Very helpful and friendly amazing customer service. They went above and beyond to make the experience smooth More

by erica_garcia86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika, Nicole Gabaldon
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September 08, 2024

Amazing! He was able to get me what I wanted. I left very happy even though it was not the price range I initially was looking for. More

by yissell.mendez.f
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Sanchez
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September 08, 2024

Very efficient, excellent customer service and great service for various problems. It is a win win situation. More

by dranjumani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Meeks, Claudia Aguilar
Report | Print
September 07, 2024

The dealership is status quo. Adam, the service provider, gets the 5-star rating. This is my assessment at this time. Thank you. More

by Mailly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
September 07, 2024

Visited the service department and it's as expected although I would advise you to get a second opinion on any service that isn't required by the manufacturer. More

by edgarholguin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Aguilar
Report | Print
September 07, 2024

This has been an ongoing problem since I have had 2 Honda civics. Took Honda in for recall check and tire check and rotation. Did anyone take my comment about false low tire light coming on? NO! No one More

by Lisa Nava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlyle Meeks, Claudia Aguilar
Report | Print
Sep 13, 2024 -

Rudolph Honda responded

Thank you for taking the time to leave a review. Your opinion is important to us and helps us understand areas of training opportunity. We're sorry we didn't meet your expectations during your last visit. The last thing we want is for any customer to struggle on the road especially during a road trip. We understand your frustration and we hope that you made it to your location safe. Tires are checked every time the vehicle is in for any service. If no leaks are found at the time we set the pressures to 35psi and clear the light (if on at the time). If Advisors and Mechanics do nothing they don't get paid as they're on commission not hourly. So of course we want to find a leak in a tire, not just for your safety but so we can pay the lights to our facility. Again sorry you had a bad impression with your experience. Please reach out to us to see what we can do to make it right for you. Enjoy the rest of your day.

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