Rudy Luther Toyota - Service Center

Had a wiring problem that did not get fixed (in part because of limitations on our side) but 'the team' was understanding of our situation and went out of their way to assist us. Thank you Austin. because of limitations on our side) but 'the team' was understanding of our situation and went out of their way to assist us. Thank you Austin. More

While waiting for my service to be completed I was able to talk with a salesman about electric car options. He was super respectful and informational. Thank you! to talk with a salesman about electric car options. He was super respectful and informational. Thank you! More

Great work, customer service, and shuttle driver Mesha (sp?) was wonderful! Very friendly, helpful, and efficient. (sp?) was wonderful! Very friendly, helpful, and efficient. More

1. Advisor is not knowledgeable on what needs to be done. Not aware of the recall was done. Asked him to check on the passenger review mirror adjustment. He is said he tried to pull it and he couldn't do it. Not aware of the recall was done. Asked him to check on the passenger review mirror adjustment. He is said he tried to pull it and he couldn't do it. I was expecting alternate suggestions from him. The answer he gave me on paint wasn't acceptable. 2. Communication gap between advisor and the parts team. Though I have went and told him there are parts I have purchased and asked him to bring to Andy after the service was done, another person came back to me even before that. When I asked did the parts got installed and he didn't know what that was. 3. Parts team didn't install the mat stating that they don't have a vacuum at store and asked me to install it. Seriously you do not have vacuum at your store?? I have been charged with another $90 dollars for just the mud guard installation alone. More

Just a side note car wash would make customers much more happier but not a big deal just saying. happier but not a big deal just saying. More

The service was performed exactly as requested and the service fee was also exactly as stated. Very courteous and professional. service fee was also exactly as stated. Very courteous and professional. More

Great experience, they helped me out quickly and were very polite. They even installed an additional license plate for me at no charge because I bought the car in a different state that only required 1 p very polite. They even installed an additional license plate for me at no charge because I bought the car in a different state that only required 1 plate. I really enjoyed my experience servicing my 2020 Toyota RAV4 XLE for its 30k mile service. More

We got an appointment right away and this service was excellent, We are very happy excellent, We are very happy More

I will always come back for what's needed. Great service and staff. That's it! Great service and staff. That's it! More