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Rusnak Bentley Rolls-Royce Maserati - Service Center

Pasadena, CA

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150 Reviews

150 Reviews of Rusnak Bentley Rolls-Royce Maserati - Service Center

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January 15, 2021

I have had nothing less than great experiences. Excellent customer service all the way around. Ruznak is the Chick-fil-A of car dealerships. They may not use the "my pleasure" slogan at Ruznak b More

by RHAYWOOD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Andrew Lascano, Vicki Chester, Shane Rutherford
Jan 16, 2021 -

Rusnak Bentley Rolls-Royce Maserati responded

We are happy to know that you had a 5-star experience with us at Rusnak Bentley Rolls-Royce Maserati Karma! It is great that our team provided excellent customer service, especially Clinton and Andrew. We value your business!

Jan 25, 2021 -

RHAYWOOD2 responded

Keep doing what you are doing. I am a very happy customer

January 06, 2021

Great service. Friendly employees. They provide loaner. Happy with them. I will go back if i need them and will refer friends to this dealer More

by hoso68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
Jan 06, 2021 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the excellent review! We are pleased to see that the Bentley Pasadena team earned your recommendation. If we can be of future service, please be sure to let us know.

January 02, 2021

He helped us out a lot. He was very kind and friendly with us and very professional as well. I was satisfied by his service. More

by DAVDALIAN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jan 03, 2021 -

Rusnak Bentley Rolls-Royce Maserati responded

Thanks for sharing your satisfaction. We look forward to having you back again at Rusnak Bentley Rolls-Royce Maserati Karma for any other service needs!

December 29, 2020

Andrew is a good helper! Everything is smooth and good experience. He is awesome! Will recommend to my friends too. That's a good place to go. More

by USA.ACMILAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano, Andrew Lascano
Dec 30, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Andrew. We value your business at Rusnak Bentley Rolls-Royce Maserati Karma and we look forward to any future visits!

December 12, 2020

12/4/2020 Friday, in service for replacement of center console piano black was delaminates and pick up the car in the same day. On 12/7, Monday drove to work in Culver City and after discover harzard ligh More

by fnaglobal
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Lascano
Jan 08, 2021 -

Rusnak Bentley Rolls-Royce Maserati responded

Good afternoon, Thank you for taking a moment to complete the survey regarding your experience. I would like to apologize for the return visit to repair the switch, especially when it was a simple issue that should have been checked and corrected prior to releasing the car to you after the original repair. We do have a quality check process in place but unfortunately it was not caught. We appreciate you and your many years of business with us, and hope that we can continue to service your vehicle with the level of service you expect from Maserati and the Rusnak Auto Group. Please contact us before your next visit, we can offer complimentary pick up and delivery to help save you time and trip back to Pasadena. Brian Edwards Service Manager

December 07, 2020

My experience at Pasadena Bentley is ALWAYS first-rate. Andrew was very professional and personable. He is very good at managing up the service techs! Great Service! More

by jerry.stockstill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Dec 08, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the positive review and rating! We are happy to know that you have had good experiences with us and with the help of our team, especially Andrew. We value your business!

November 19, 2020

I left my 2020 Ghibli for service and after that I notice that the could start is not the same. I called in to talk about the issue and so far nobody returned my call. I was expecting a better customer se More

by MARIO25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Mario, I'm sorry to hear your concerns have yet to be addressed. I will have my Service Manager Brian Edwards reach out ASAP to see what we can do to help. If you need my assistance please let me know. You can reach me at aziemann@rusnakautogroup.com or my direct line 626-229-2782. Sincerely, Anthony Ziemann | General Manager | Rusnak Bentley, Rolls-Royce, Karma, and Maserati

November 16, 2020

Did an excellent job providing me with valuable information regarding the health of my vehicle. Repairs were made timely and the staff was helpful and friendly. More

by jeremy.helke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Rutherford
Nov 17, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Jeremy, we greatly appreciate your outstanding review. We are so pleased to have provided you with such a positive experience. We sincerely value your positive feedback and look forward to your next visit!

November 02, 2020

Melody was FANTASTIC! She is by far the best service advisor I have every had at any dealership since I've been old enough to drive. She truly gave me the sense she genuinely cared about my problems wi More

by jerry.stockstill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
Nov 02, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Jerry, Thank you so much for the feedback. I'm always happy to hear when one of our team members exceeds a clients expectations. We are very happy to have Melody on our team and I always tell her that she can never leave!! Thank you for placing your confidence in our team and being one of our valued clients. Anthony Ziemann General Manager

October 27, 2020

Every one was wonderful at RUSNAK. Appointment was easy, on time service, enough time for loner car. washing my car part I really loved. Car runs excellent. I love everything. Thank you so very much. More

by HELENA.IJOAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Oct 27, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

You're so welcome, Helena! We are thrilled to see that your car is back to running in top-notch condition. If we can do anything else for you, don't hesitate to let us know.