Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Rusnak Bentley Rolls-Royce

Pasadena, CA

Overview
Employees
Reviews
Vehicles
not yet
rated
262 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
Contact Dealership
View Awards

285 W Colorado Blvd

Pasadena, CA

91105

Directions

By Type

Showing 262 reviews

December 09, 2020

Excellent customer service!Clint was very professional Excellent customer service! Clint was very professional and knowledgeable. He answered all our questions and educated us with all the cars details. More

by Avo P.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clinton Woosley
Report | Print
Dec 09, 2020 -

Rusnak Bentley Rolls-Royce responded

Avo, I'm happy to hear that you had a great experience with Clint. We really appreciate you taking the time to share with us. If I can be of any assistance in the future please feel free to reach out. Thank you, Anthony Ziemann | General Manager | aziemann@rusnakautogroup.com | 626-229-2782 Direct Line

December 09, 2020

Ricky was very friendly and tried to be helpful but did not know the car he was selling. It was a new model but had been at Rusnak for at least a month and he should have known all about the car by then. J More

by SANDYPOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rickey Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Julia Golding, Joanna Rodriquez
Report | Print
Dec 09, 2020 -

Rusnak Bentley Rolls-Royce responded

Sandy, Thank you for your business and I hope you are enjoying your beautiful new Bentley Bentayga. After speaking with all involved in your transaction Rickey did inform me that he was not aware of a software change that Bentley had made regarding the programming instructions for the built in garage/gate opening system and that he had to request assistance from one of our technicians to get it figured out, which ultimately took longer that it normally should. Rickey has been with Rusnak for many years and he takes providing a high level of service very seriously. Although this was an unforeseen circumstance it was important to him to resolve the issue for you before you took delivery which thankfully we were able to do. Our entire sales staff and technicians do go through product training required by Bentley to prepare for new products and updates to avoid things like this and we are sorry that your experience was less than perfect. Julia did come over to meet and welcome you and your husband and to say hello. She was waiting for a break in your conversation with Rickey to say hello and she said Rickey introduced her to you both. She did mention that you went back to going over the car with Rickey quickly and that she discussed the equipment on the car with your husband at that time. I know that you and Julia had multiple phone conversations prior to arranging completion of your transaction and Julia felt that your interactions were pleasant and that you had established a great rapport. Our goal is to provide excellent service to all of our clients and I apologize that you were not completely satisfied. If you would like to discuss your experience with me further please feel free to let me know. Thank you, Anthony Ziemann / General Manager / aziemann@rusnakautogroup.com / 626-229-2782 Direct Line

Dec 09, 2020 -

SANDYPOND responded

Look I'm not going to continue with this. Your response is not what took place but I'm okay with you believing it is.....

Dec 09, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you again for your business. We wish you all the best with your new Bentayga. Happy Holidays, Tony

December 08, 2020

Worst experience, the amount of misinformation and wrong information was unbelievable after spending that much money with Rusnak Bentley. I would recommend going anywhere besides this Dealership. More

by JIM98007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julia Golding, Clinton Woosley, Joanna Rodriquez
Report | Print
Dec 09, 2020 -

Rusnak Bentley Rolls-Royce responded

Jim, After reviewing your transaction with all involved it seems that the delay in releasing the Manufacturers Certificate of Origin due to this being an out of state delivery registration ended up tainting an otherwise smooth transaction. Everyone involved feels awful that you were disappointed due to the delay and not having it communicated properly. Clint especially works very hard to provide an excellent experience to all of his clients and feels bad that he did not succeed in this case. He mentioned what a nice client you are and he understands that he should have better researched how long it would take to get the MCO released to you. We hope you are happy with your new Bentley and want you to know that we are here for you if you have any questions or concerns moving forward. Please feel free to contact me directly if you would like to discuss any other concerns. Thank you, Anthony Ziemann / General Manager / aziemann@rusnakautogroup.com / 626-229-2782 direct line

Dec 09, 2020 -

JIM98007 responded

Anthony, WOW! It wasn’t the time it took.it was the wildly changing stories ( Daley ) it is a title then an MSO then a title etc. it was being overnighted And not sent three times, not acceptable on a cash deal. Quite honestly there is no excuse for the lack of professionalism.

December 07, 2020

My experience at Pasadena Bentley is ALWAYS first-rate. Andrew was very professional and personable. He is very good at managing up the service techs! Great Service! More

by jerry.stockstill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Report | Print
Dec 08, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive review and rating! We are happy to know that you have had good experiences with us and with the help of our team, especially Andrew. We value your business!

December 04, 2020

Bought a car with Rusnak Maserati with Warren Chen. After several promises by Warren of shipping the car, he was not sufficiently communicating the issues and was withholding contract information I had signe More

by Paolo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony Ziemann, Warren Chen
Report | Print
Dec 04, 2020 -

Rusnak Bentley Rolls-Royce responded

Paolo, It is very disappointing when situations arise such as this. Thankfully I have never had a situation like this in over 35 years in this business. Having reviewed your communication with Warren it is clear that he gave you correct guidance conforming to our company policies of how we would require payment to expedite release of the vehicle to a trucking company to ship the car. You were advised and agreed to sending a wire transfer which would have allowed us to release the vehicle and get it to you ASAP. Instead you sent us a personal check which based on our company policy requires us to wait 10 business days prior to releasing the vehicle. When I attempted to show you in black and white from a reputable third party that most banks ask for 9 days on a large sum you refused to even read or acknowledge it. Demanding that I override a company policy is beyond my authority. Rusnak takes pride in making every effort to provide the highest level of customer service. Warren exemplifies that and has a long history of being professional in assisting clients and is very knowledgeable in our company policies. This outcome is certainly not what we were hoping for. My goal in speaking to you was to explain why we have such a policy and unfortunately you were unwilling to discuss. We wish you the best of luck in your vehicle search and are disappointed that we were unable to resolve this situation to your satisfaction. Thank you, Anthony Ziemann General Manager

Dec 06, 2020 -

Paolo responded

Tony, What you are stating about the communication is incorrect. I have not received such explanation from Warren Chen. The deal was pushed from him before I had to leave the country. As I was not able to do a wire transfer, I have sent an overnight check. Nowhere in any communication from Warren I was made aware of your policy and at no time he proposed alternative solutions. He kept me in the dark until I was back from abroad and we met. As I said earlier you are selling luxury cars and accordingly I expect a salesperson to manage the transaction. Communication is part of it. What you are stating that he communicated the policies and came with alternative constructive solutions is simply not true. He has not tried once to call me or write me a txt or email with exactly the reasons why you would not release the car or offer me alternatives. None. I would not feel as irritated and disappointed if that had happened. The deal fell apart because I don’t trust Warren and you know better than I what trust means in your business. Rusnak just lost a customer that would have come again and again and would have recommended your dealership to others. Gaining back trust from a disappointed customer is almost not possible and definitely not productive in being defensive and stating the integrity of a salesman that has not done his job. I would definitely not be as disappointed about the loss of energy and time if I felt everything was done to salvage the relationship. Warren Chen was just assigned to me and I would not recommend anyone to let him handle another transaction. Luxury brands should be supported by true and trustworthy professionals and he is definitely not one of them. Btw you still owe me funds that you cashed despite we cancelled the contract and are holding back for another 10 days with no good reason. That’s all.

Dec 06, 2020 -

Rusnak Bentley Rolls-Royce responded

Paolo, I have offered ways to resolve the situation and you have decided to follow a different path. I have tried to explain the reason for our policy on personal checks and you were not willing to listen for even a moment. From the beginning a wire transfer was requested and this was properly communicated to you by Warren. Had this request been followed we would not be in this situation. We strive to provide a great purchase experience to all clients and I am as disappointed as you are that we are now in this position. With a bit of understanding and flexibility this could be resolved. Regards, Anthony Ziemann General Manager.

November 19, 2020

I left my 2020 Ghibli for service and after that I notice that the could start is not the same. I called in to talk about the issue and so far nobody returned my call. I was expecting a better customer se More

by MARIO25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2020 -

Rusnak Bentley Rolls-Royce responded

Mario, I'm sorry to hear your concerns have yet to be addressed. I will have my Service Manager Brian Edwards reach out ASAP to see what we can do to help. If you need my assistance please let me know. You can reach me at aziemann@rusnakautogroup.com or my direct line 626-229-2782. Sincerely, Anthony Ziemann | General Manager | Rusnak Bentley, Rolls-Royce, Karma, and Maserati

November 17, 2020

Did an excellent job providing me with valuable information regarding the health of my vehicle. Repairs were made timely and the staff was helpful and friendly. More

by jeremy.helke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Rutherford
Report | Print
Nov 17, 2020 -

Rusnak Bentley Rolls-Royce responded

Jeremy, we greatly appreciate your outstanding review. We are so pleased to have provided you with such a positive experience. We sincerely value your positive feedback and look forward to your next visit!

November 02, 2020

Melody was FANTASTIC! She is by far the best service advisor I have every had at any dealership since I've been old enough to drive. She truly gave me the sense she genuinely cared about my problems wi More

by jerry.stockstill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
Report | Print
Nov 02, 2020 -

Rusnak Bentley Rolls-Royce responded

Jerry, Thank you so much for the feedback. I'm always happy to hear when one of our team members exceeds a clients expectations. We are very happy to have Melody on our team and I always tell her that she can never leave!! Thank you for placing your confidence in our team and being one of our valued clients. Anthony Ziemann General Manager

October 27, 2020

Every one was wonderful at RUSNAK. Appointment was easy, on time service, enough time for loner car. washing my car part I really loved. Car runs excellent. I love everything. Thank you so very much. More

by HELENA.IJOAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Report | Print
Oct 28, 2020 -

Rusnak Bentley Rolls-Royce responded

You're so welcome, Helena! We are thrilled to see that your car is back to running in top-notch condition. If we can do anything else for you, don't hesitate to let us know.

October 24, 2020

Andrew was very helpful, very informative. Communication was beyond amazing. Very pleased with the time punctuality of the maintenance. Andrew made the experience great thanks again More

by DANIEL_APODACA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Report | Print
Oct 25, 2020 -

Rusnak Bentley Rolls-Royce responded

Daniel, thanks for taking the time to write an amazing review! We're glad to hear Andrew went above and beyond to assist you with a high level of customer service throughout the process. We are looking forward to working with you for years to come!

1
...
9
10
11
...
27