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Rusnak Bentley Rolls-Royce

Pasadena, CA

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rated
262 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
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285 W Colorado Blvd

Pasadena, CA

91105

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Showing 262 reviews

July 03, 2020

Terrible service I will never recommend some one to Terrible service I will never recommend some one to purchase the car from this shop. All they care just to sell the car after. 0 star More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Mkrtchyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Rusnak Bentley Rolls-Royce responded

Andy, I regret to learn about your overall disappointment regarding your experience with us. Please reach out to me directly so that we can discuss and address your concerns. I look forward to connecting with you. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

Jul 17, 2020 -

Andy responded

Anthony As we speak I will wait for a pictures. And fyi your tow driver was driving Air brake tow truck with C class drivers license We realize when he admit he damage the car and provide his driver license. Looking forward for a pictures. (818)408-6666 Andy Harutyunyan

July 02, 2020

I went in looking for a used Mazerati, ended up leaving with a new one. The staff was great, Ernie was the sales man and Ray was the finance manager. They were both great and super helpful. The general man More

by FADRFREAK
Recommend Dealer
Yes
Employees Worked With
Ray Mkrtchyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernnie Chi Leung Chan, Joanna Rodriquez
Jul 03, 2020 -

Rusnak Bentley Rolls-Royce responded

It has been a pleasure serving you, Matt. Quality customer service is always our number one priority, and we're happy to hear that our team met your expectations. We look forward to having you as one of our valued customers for many more years to come. Congratulations on your new Maserati!

July 02, 2020

Excellent Andrew Lascano is a great service advisor. Very good customer service. Melody is as excellent as well. We have 2 Maserati Levantes and a Karma Revero More

by LORNA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melody Beckford, Ruben Granados, Andrew Lascano
Jul 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Hi Lorna, Thanks for your praise and kind comments about our team. We're glad we could help with your service needs. If you have any further questions, please give us a call. We're always happy to assist. Take care!

July 02, 2020

Service for my Bentley. Service advisor, Rueben was excellent. Also supervisor Melody was excellent. Also Technician working on car was excellent .overall I was very happy with my Rusnik experience. More

by reneveluzat
Recommend Dealer
Yes
Employees Worked With
Melody Bedford, Ruben Granados
Jul 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Hi there, thank you for taking the time to share your feedback with us. We're glad to hear our team delivered such a great experience. If there's anything further we can do for you, it would be our pleasure.

July 01, 2020

Great service I have been coming to Rusnak for my car service for many years. I am so glad the Maserati service center moved from east Pasadena back to the Old Tow More

by Quattroporte Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jul 02, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

July 01, 2020

Love the sales people. Ernnie and Steve is absolutely great. I just don’t like the finance lady Joanna. She is rude and not being professional at all. More

by ALEXKHANGNGUYEN8
Recommend Dealer
Yes
Employees Worked With
Steve is great, Ernnie Chi Leung Chan, Joanna Rodriquez
Jul 02, 2020 -

Rusnak Bentley Rolls-Royce responded

Hello, Although we are happy to know that you enjoyed your experience with us, I am concerned to learn about any interaction that did not meet your expectations. Please feel free to reach out to me so that we can address your concerns. I look forward to connecting with you. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

June 25, 2020

The purchase experience over all was great. From my initial contact with warren on review of the internet based advertising and showroom visit and finalizing the sale. Warren made the entire experience More

by SSDANESHRAD
Recommend Dealer
Yes
Employees Worked With
Joanna Rodriquez, Warren Chen
Jun 26, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to write a review! We are thrilled to hear Warren and Joanna went above and beyond to assist you with a high level of customer service throughout the process. Congratualtions on your new ride! We appreciate your positive feedback, and we look forward to working with you again in the future.

June 25, 2020

As always Andrew was very much on top of things. No As always Andrew was very much on top of things. No complaints at all. Plus everyone was practicing the rules of our new life’s. Mask and distancin More

by MABERNATH
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jun 26, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of Andrew and we hope to see you again in the future!

June 22, 2020

3rd check up Andrew Lascano is very attentive and responsive. I appreciate that he communicated with me the status of my car and offered to change/sale new tires. More

by MARIELSA.AVILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jun 23, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to leave this rating and feedback! We appreciate your kind words and will pass them along to Andrew.

June 09, 2020

Quick Sales Most of the legwork was done over the phone within a couple of days Clint was helpful and had the paperwork ready to go on his arrival. They delive More

by MELITAEGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Clinton Woosley
Jun 10, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Clint! We truly value your business!

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