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Rusnak Bentley Rolls-Royce

Pasadena, CA

not yet
rated
263 Reviews
Call Dealership (626) 714-3156
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285 W Colorado Blvd

Pasadena, CA

91105

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263 Reviews of Rusnak Bentley Rolls-Royce

September 29, 2020

They did repairs on my car and the min it left the service center the engine seized! And they are not taking any responsibility for it! More

by ANTHONYPREMIERMEATS
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Lascano
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Sep 29, 2020 -

Rusnak Bentley Rolls-Royce responded

Dear Mr. V., We wish there were better news for you regarding the condition of your engine. Unfortunately it is binding internally and on its way to a complete and total seizure. Your engine oil filter, from your independent repair facility, has a substantial amount of metal particles embedded in it indicating that the failure has been in process for quite some time. These metal particles likely come from an engine bearing or crankshaft failure. To determine which bearing or part is failing it would require engine disassembly, something you’ve declined to authorize at this time. We understand that it would be done only for forensic purposes. At this time, with your engine having over 82,000 miles, the recommendation is a replacement. Since those metal particles have been circulating throughout your engine causing degradation on many internal engine parts your engine is not a candidate for rebuilding. When your insurance company investigated your concerns their final determination was that the failure was caused by a lack of maintenance. You’ve elected to utilize an independent repair facility for the last several years for your vehicles maintenance needs. Clearly we could not be responsible for an engine failure stemming from a lack of maintenance on a car serviced elsewhere for the last several years. We certainly empathize with you or anyone experiencing difficulties with their automobiles, it’s never anything other than stressful. If you do want to replace your engine we’re available to help as needed. Please let us know if we can assist. Most Sincerely, Anthony Ziemann, General Manager

September 25, 2020

Experience in l leasing my beautiful new Maserati Ghibli was amazing . Warren was my sales rep and was so efficient and courteous. Ernie too helped me at the end to show me features of vehicle and was so p More

by TRACY21
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Joanna Rodriquez, Warren Chen
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Oct 12, 2020 -

Rusnak Bentley Rolls-Royce responded

Hi Tracy, Thanks for sharing this feedback. We hope you are enjoying your Maserati Ghibli. Customer satisfaction is our main goal, and it pleases us to hear your experience was memorable.

September 19, 2020

Very quick and smooth process with professionalism. They were very informative and willing to go the extra mile to make sure I was satisfied with my purchase. Warren was a big help! More

by Adriang14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Warren Chen
Print
Sep 20, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Warren and the rest of the team for providing you with a quick and smooth process. We look forward to working with you again.

September 16, 2020

I live far away and I have two Maserati dealerships near by me, I drive for over 30 min to have my car service with Andrew. More

by DRVICTORHELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Print
Sep 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Dr. Victor, I'm very happy to hear Andrew and our team are taking great care of you. Thank you for making the trip to service your Maserati with us! Anthony Ziemann General Manager

September 13, 2020

The service department was great. Melody and Brian The service department was great. Melody and Brian helped me through all of my concerns. They took care of everything needed with my cars care. More

by BUZZD112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melody and Brian.
Print
Sep 13, 2020 -

Rusnak Bentley Rolls-Royce responded

Hello, we're so grateful for this 5-Star Review! Customer satisfaction is our main goal, and it pleases us to hear your experience with Melody and Brian was memorable.

September 10, 2020

The dealership went out of their way to accommodate my needs. They kept me informed of every step and made my purchase a pleasant experience. More

by margiemejia
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Mkrtchyan, Clinton Woosley
Print
Sep 11, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the 5-star rating and great review! We are happy to know that our team was helpful and accommodating making your experience with us pleasant. We value your business and we hope to see you again soon!

September 09, 2020

Andrew Lascano was our Service Advisor.. He was amazing. Everything was done professionally. He stayed with us and advised us. It was all done quickly, while we waited. They even corrected some other sm More

by SSMLB111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Print
Sep 10, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good service experience with us and with the help of Andrew who provided amazing service. We hope that you will continue to choose us as your dealership!

September 08, 2020

Horrible experience, will never purchase massarati again and I will not refer anyone...terrible service, Lavente drives horrible, doesn't feel like $90+ car.. more like and mack truck.. More

by CHERYL.DENISE.HODGES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julia Golding, Vrezh Zatikyan, Joanna Rodriquez, Warren Chen
Print
Sep 08, 2020 -

Rusnak Bentley Rolls-Royce responded

Ms. Hodges, I am sad to hear that you are not enjoying your new Maserati Levante. I did speak to all involved and confirmed that you did test drive the vehicle prior to purchase and indicated you liked it at that time. Maserati's are designed and built to have a sporty character which means a suspension system that is set up for spirited driving. It is slightly stiffer and less compliant than a vehicle that is designed for a softer ride. There is a normal and firm suspension setting to allow you to select which suits your driving style best at that moment. If your previous vehicle had a soft suspension setup it may take a little while for you to get used to the change. Your Levante uses air suspension which is what is used by many of the exclusive luxury brands because it allows for a degree of compliance without sacrificing control and handling. I was told that on the day of purchase things seemed to go smoothly and that we made every effort to make your transaction a great experience for you. We strive to provide every client with a great experience and of course we have the highest hopes that clients will love the vehicle they decide on. I certainly hope you will grow to love your Levante over time. Most of our clients that purchase Levante's really enjoy the vehicle for its exceptional handling, sporty exhaust note, and Italian styling. Sometimes a change in vehicle just takes a little time to adjust to its character. I hope that is the case in your circumstance. If you would like to discuss with me directly I would be happy to help. Thank you, Anthony Ziemann General Manager aziemann@rusnakautogroup.com 626-229-2782 Direct Line

Sep 08, 2020 -

CHERYL.DENISE.HODGES responded

No one explained anything to me. Pasadena have smooth highways at least the route he took me on. Driving on other highways really exposed the car. Not sure who you are Anthony never spoke with you.

Sep 08, 2020 -

Rusnak Bentley Rolls-Royce responded

Ms. Hodges, I am the General Manager. I'm sorry we didn't meet when you purchased your Maserati. I understand that roads do vary as far as material and smoothness. With a suspension designed for performance and handling you will feel more on rough roads or roads that are in need of repair. High performance suspension systems are specifically engineered to provide the driver a high level of feedback which is needed for the driver to better control the vehicle at its limits. All Maserati vehicles are designed to be a "drivers" car to provide a very visceral experience. One thing I have heard from other first time Maserati owners is that they like the car more and more the longer they have it. I hope that will be the case for you as well. Thank you, Anthony Ziemann General Manager aziemann@rusnakautogroup.com 626-229-2782 Direct Line

September 03, 2020

Everything went well.. As always Andrew took take of me with great attitude. I’m very satisfied With the service that the dealer provided Thank you, Shelly More

by Shelly mihardja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melody Beckford, Axel Hernandez, Andrew Lascano, Joanna Rodriquez
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Sep 03, 2020 -

Rusnak Bentley Rolls-Royce responded

Hi Shelly, thank you so much for the kind words! We're glad to hear Andrew has taken care of you. It was a pleasure working with you. We hope to see you in the future.

September 02, 2020

Customer service is excellent. Location may not be geographically desirable for us but it was worth the drive. I highly recommend this dealership. Great line of cars to shop for. More

by Jackie W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Whitney Buehler, Joanna Rodriquez, Warren Chen
Print
Sep 03, 2020 -

Rusnak Bentley Rolls-Royce responded

We appreciate the excellent review, Jackie. Let us know if there is anything else we can help you with. We look forward to working with you again.

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