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Rusnak Bentley Rolls-Royce

Pasadena, CA

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rated
263 Reviews

285 W Colorado Blvd

Pasadena, CA

91105

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263 Reviews of Rusnak Bentley Rolls-Royce

July 20, 2020

You guys are jokes, haven’t seen that unprofessional and greed from any other dealership, I would never return to Rusnak and I would never advise someone to by anything from Rusnak, you don’t even deserve o More

by GEORGE83
Recommend Dealer
No
Employees Worked With
General manager
Aug 05, 2020 -

Rusnak Bentley Rolls-Royce responded

George, We take our customer feedback very seriously, and I would appreciate the opportunity to address all the concerns related to your nephew's situation. Please have him reach out to me at your earliest convenience to discuss his situation further. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

July 18, 2020

I brought my 2015 GTS Quattroporte for service and I was assisted by Andrew. He’s a great service advisor, and he took care of my concerns immediately. I highly recommend this site! More

by BLAUGRANA1014
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jul 19, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review. We will be sure to thank Andrew for providing you with excellent service. We look forward to working with you again.

July 17, 2020

great I had a great experience and I think you should give Melody a raise. In the time of the current crises you should consider reducing cost of parts as a More

by bob@rcdavidson.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
Jul 18, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the kind review! We are happy to know that you had a great experience with us and Melody.

July 16, 2020

well done,However, the entire maintenance time is a bit long, a week. It should be the reason for our appointment. Thank you service Have good day! Keep safe More

by KENYAN16084
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Andrew Lascano, Vicki Chester, Shane Rutherford
Jul 17, 2020 -

Rusnak Bentley Rolls-Royce responded

Hello there, thank you very much for your patience during the week your car was being maintenanced. We so appreciate you highlighting our exceptional service, and upon your next visit, we hope to provide you with more timely service.

July 16, 2020

I had a great experience with my first time servicing my RR , this new to me , so far so good, hopefully this experience will last for a while. More

by JOAB.JEROME
Recommend Dealer
Yes
Employees Worked With
Rubben
Jul 17, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review! We're so pleased to see that our team made such a positive impression on you. We look forward to working with you and your Rolls Royce again.

July 15, 2020

It was bad service. I was make week before appointment he didn’t order part. I need change front glass take one week. Even that finish that don’t call until I call them. More

by ANLIA1963
Recommend Dealer
No
Employees Worked With
Andrew Lascano
Jul 29, 2020 -

Rusnak Bentley Rolls-Royce responded

Hello, I regret to learn about your overall disappointment regarding your service appointment. Your feedback is important to us and I would appreciate the chance to address your concerns. Please reach out to me at your own convenience. I look forward to connecting with you. Best, General Manager Anthony Z. aziemann@rusnakautogroup.com (626) 389-3584 285 W Colorado Blvd, Pasadena, CA 91105 https://www.bentleypasadena.com/

July 15, 2020

Excellent service from your service department, especially Mr. Andrew Lascano. He provides great service and good advice to me, and taking care the transportation for me. More

by RANXIONG234B
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Jul 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for taking the time to share your excellent service experience with Andrew! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

July 07, 2020

Brian with servive department just nothing short of amazing and best customer service I have yet to experience ! His level of professionalism and courtesy were simply superb ! Highly recommend him More

by ROXANNANAZAR
Recommend Dealer
Yes
Employees Worked With
Brian in service
Jul 08, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive review and rating! We are delighted to know that you had a good service experience with us and with the help of Brian who provided you with the best customer service. We appreciate you recommending us and we are always here to help!

July 06, 2020

excellant customer service Service manger was really helpful. too bad I did not get Bentley loaner car. Hopefully next time. Will recommend to others. Thank you & be safe. More

by Yogu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales manager
Jul 07, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the wonderful review! We are so glad to see that we earned your recommendation. If we can be of further service, please be sure to let us know.

July 05, 2020

Good Service from Long Distance During this Covid-19 pandemic, the reduced workforce at Rusnak and my own imposed travel restrictions I needed to have my car transported to them for More

by ALEXOFSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Granados
Aug 05, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the wonderful feedback! We are happy to know that you had a good experience with us and that we were able to help you with your vehicle! We truly value your business and we look forward to any future visits!

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