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Rusnak Bentley Rolls-Royce

Pasadena, CA

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263 Reviews

285 W Colorado Blvd

Pasadena, CA

91105

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263 Reviews of Rusnak Bentley Rolls-Royce

October 08, 2019

Excellent Customer Service My Service Advisor Ruben delivers excellent service, he is very accommodating and he delivered the car as promised . The staff is also very helpful a More

by LORNA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Granados
October 01, 2019

Outstanding service Easy communication, Fast service turn around time . Had the vehicle tow in for a flat tires, it was done the very next day . Technician also found ano More

by IMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben
October 01, 2019

Great customer service Very organized, my experience was a 5 star. From the beginning to the end the communication was great. The level of service was also a 5 start More

by alexvhomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Anthony Ziemann, Christie Rutherford
September 19, 2019

Expert, courteous & expeditious service Andrew, Brian and Christie were exceptional every step of the way in servicing my new Levante! They all went above and beyond to make me more than sa More

by FIXFACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Brian and Christie
September 19, 2019

Very nice experience. Masserati service center's Mr. Andrew Lascano is amazing, quick response to any questions I had and took care of my car's need. Great service at the More

by Maserati owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
September 11, 2019

Exceptional service experience Rusnak Bentley staff and service are always exceptional. Friendly and cordial staff that always take the time to answer my questions and keep me info More

by ARBELAEZ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melody Bradford
September 02, 2019

Bad service Called repeatedly and no one ever called me back about my car that they had. Two days later still no call back or update available on what the diagnos More

by Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben
Oct 19, 2019 -

Rusnak Bentley Rolls-Royce responded

Hello Bobby, Thank you for your recent review and I would like to sincerely apologize for your service experience. Unfortunately, it sounds like we completely failed to communicate properly and in a timely manner with the status of your vehicle and I sincerely apologize for your experience. In the future, I would be happy to personally assist you with any vehicle concerns and would appreciate a chance to earn your business, should you choose to return. Please feel free to contact me anytime at 626-316-5607. Brian Edwards Service Manager

August 02, 2019

Great experience buying my Bentley! I had the opportunity to work with Chris Lee. He provided me with star quality service! My purchase was very smooth from beginning to finish. If you a More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee
July 31, 2019

Efficient and effective The service department was efficient, kept in contact with updates, and friendly. I have had experiences with other service departments from other lux More

by AJASMIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
July 26, 2019

Exceptional service. Thank you all. You all really took great care of me. The team was very knowledgeable and very helpful throughout the process. They really made me feel More

by dcoreyfilm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lee
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