Rusnak Bentley Rolls-Royce

Unprofessional staff Made an appointment to take my car in, wasted my time going I was sent back home without my car being diagnosed by an actual mechanic. Service advisor Made an appointment to take my car in, wasted my time going I was sent back home without my car being diagnosed by an actual mechanic. Service advisor drove my for few minutes stated that he cant “replicate the problem “ and sent me back home. According to the service advisor, it is normal for a 2018 Maserati Levante with 7700 miles to make loud noises when braking the car. More

15,000 mile service Have been taking my Ghibli here for 2 years now. Service is great, everyone is friendly and helpful. Would reccommend to anyone to bring in their vehi Have been taking my Ghibli here for 2 years now. Service is great, everyone is friendly and helpful. Would reccommend to anyone to bring in their vehicles. More

Very expensive!!! For example, $ 1,800.00 for oil change!!! $ 2,800.00 for 4 tires!!! Over $ 2,000.00 to fix something in the right front end!!! I did not authorize For example, $ 1,800.00 for oil change!!! $ 2,800.00 for 4 tires!!! Over $ 2,000.00 to fix something in the right front end!!! I did not authorize the work and picked up the car. The car is RR Silver Seraph with only 10,400 miles. I brought it a year ago for a service and paid over $ 7,000.00. Since then I put on it less than 50 miles. I don't get it! I guess it is what it is! More

Wonderful Experience Ricky over at Rusnak Rolls Royce was wonderful to work with. Such a great guy that made sure we were well taken care of. From ordering the SUV, to inc Ricky over at Rusnak Rolls Royce was wonderful to work with. Such a great guy that made sure we were well taken care of. From ordering the SUV, to including us in special events right down to the delivery of the Cullinan. I will definitely be working with Ricky Williams and Rusnak again. Thank you! More

Never fixed a problem after showing them video of problem I have had number of issues. However, they never fixed the noise in the car even after I showed them three times video of the noise and problem. Th I have had number of issues. However, they never fixed the noise in the car even after I showed them three times video of the noise and problem. The worst service. More

Great Service Center Everyone was attentive, professional and knowledgeable. I trusted them to take good care of my car as well as my concerns with no surprises to my wall Everyone was attentive, professional and knowledgeable. I trusted them to take good care of my car as well as my concerns with no surprises to my wallet! More

Chad and ruben we fantastic Chad and Ruben really did their very best to help me. I had ordered 2 new Fisker keys for my Karma but were unable to program them. They worked on it Chad and Ruben really did their very best to help me. I had ordered 2 new Fisker keys for my Karma but were unable to program them. They worked on it for hours and at end could not do it. They reached out to Karma and they said I needed a new computer in the car to get an extra key ;( It would cost 2k plus . Ruben had my Karma washed and it was so nice. Even though we could not resolve the issue. Best Jennie More

Excellent Service Team Best car in the world, deserves the best service. The team at Rusnak exceeds these expectations. I say team because everyone is prepared to address Best car in the world, deserves the best service. The team at Rusnak exceeds these expectations. I say team because everyone is prepared to address every need you have. Ease of making an appointment, alternate transportation, transporting car to dealership and scheduling pick up are never an obstacle. Hannah and Melody are attentive and continue to amaze with each trip to the Service Dept. definitely will purchase another Bentley- More

Great Customer Service My car was purchased through another dealership..I had an ongoing problem(2 years) that they had thrown the towel in on/said there was nothing they co My car was purchased through another dealership..I had an ongoing problem(2 years) that they had thrown the towel in on/said there was nothing they could do. I decided to explore a dealership under different ownership and this was a wise decision. Melody Beckford and the Rusnak Pasadena Team, pulled in Corporate and got the cars vibration issue taken care of for me. For this, I am grateful. Each visit I've had for service and/or repairs since, has continued to be a positive experience. Thank You! More

Great service I really enjoyed servicing with Rusnak. Working with Andrew is the always the best! Second car I am bringing here for servicing. Will definitely retur I really enjoyed servicing with Rusnak. Working with Andrew is the always the best! Second car I am bringing here for servicing. Will definitely return. More